Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,483 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,483 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, fast delivery what more do you want. Will definitely be using again.”

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Posted 3 years ago

“Ordered it, got it That's just what you need!”

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Posted 3 years ago

“Excellent service and speedy delivery, thank you”

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Posted 3 years ago

“Great service as always, chuffed with the price on the Dtd171, your black Friday deals are great, thank you.”

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Posted 3 years ago

“Excellent fast service , cheaper than all competitors, very happy with my purchase”

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Posted 3 years ago

“fantastic service phoned up about a enquiry at midday and received the correct items within 24hrs and at a great price, can not fault Buy a parcel”

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Posted 3 years ago

“I have to commend Buy A Parcel and in particular Drew, in customer service. I had a problem with a delivery from HERMES and he could not have been any more efficient and helpful. He arranged a replacement order with another carrier (DHL) and I am now awaiting delivery. I am so happy, I have just placed a third order!”

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Posted 3 years ago

“Extremely helpful and proactive Customer Services.”

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Posted 3 years ago

“Very slow to respond and VERY, VERY unhelpful. Also very slow to deliver. The cheap pricing is a result of the substandard service. Very unlikely to use them again.”

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Posted 3 years ago

We've looked into this and can see your email was replied to to within the 24 hour turnaround. We do apologize that we were unable to cancel your online order before it was dispatched, but as advised an email cancellation request is not guarantee that the order will be cancelled. We do work through all emails and messages as quickly as we can each day, but I am afraid the warehouse will of course ship parcels in the mean time.

Posted 3 years ago

“Charged for Saturday delivery but sent standard delivery so too late and no support from buy parcel offered. Courier name on dispatch email simply said “Saturday delivery” so I had to search online to find which courier was used. By this time their depot had closed and no collection was possible. Poor service once they had my money. Would avoid for anything that you need to know when is arriving. As now my parcel won’t arrive for a week as no one home to receive hence Saturday delivery selected. DHL stated buy a parcel waited for Friday and selected “next day” as it’s cheaper than “Saturday service””

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Posted 3 years ago

Hi Danny, thanks for your review. Someone made a mistake here and put it on a Standard next day instead of a Saturday - when its a parcel with more than one label there's some manual overriding required and that I assume has what has caused this mistake. Next day is cheaper than a Saturday for sure but we don't wait until Friday as because its cheaper - if you pay for Saturday, we still have to pay for Saturday to get it to you - Next day is next working day. They are right about us holding mid-week orders for Saturday delivery though, but I doubt they will like me explaining but the reason is they seem to reguarly send Satuday consignments as soon as they get it - which they say "It would be to try and help the customer (it is not standard procedure). They actually receive a higher drop rate on a Saturday so it is not in their benefit to do this. If no one was in and they couldn’t deliver, they would return the item to the depot and try again on the Saturday as per the service." What I tried to explain was customers select Saturday because they are planning ahead. Their approach wouldn't be a problem if there wasn't parcels being left with neighbours who the customer then has to organise getting their parcel. Really sorry for the error we will sort you a partial refund including your postage on Monday. Take care Danny, Mike (MD).

Posted 3 years ago

“Efficient online selling. Excellent product, price, delivery time, with communication all the way. I can recommend Buy a Parcel.”

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Posted 3 years ago

“Great website. Would buy again.”

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Posted 3 years ago

“First order delivery 7 days second order paid for Saturday delivery delivered Wednesday tracking info waste of time”

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Posted 3 years ago

“Good price, swift delivery. Thank you.”

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Posted 3 years ago

“very happy customer;; late delivery customer service cant fault it will use again many thanks”

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Posted 3 years ago

“Good store, good prices.”

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Posted 3 years ago

“goods arrived without the rail for the saw. tried to call to let them know and got a message telling me to call back as all gents were busy. I wont deal with a company that have such disregard for customer service that you cant speak to them couldnt find any info on how to return the item”

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Posted 3 years ago

Hi Richard, we are a little short on people today - we have a 4 strong customer service team but there's just me on the phones today so I can't answer as quick as we do usually. Please try again or email websales@buyaparcel.com with your phone number and postcode and we will call you back. Just from your name and email I cannot find the order or I would be calling you back now. Note its quite late in the day on a Friday so if you get in touch, we maybe Monday before we are back in touch but we won't leave you unsatisifed I promise. Thanks, Mike (MD).

Posted 3 years ago

“Was 66.39.. now 13.56 is was advertised on Google search, so why when you get to the website it's 56 quid. Very misleading.”

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Posted 3 years ago

“Recently purchased, Dewalt DCD709N 18v XR Li-Ion Brushless Compact Combi Hammer Drill - Bare Sku DCD709N 1 £44.99 Subtotal £44.99 Delivery & Handling £0.00 VAT £9.00 Grand Total £53.99 Ordered late Friday 16.07.21 using Free Standard Delivery. Arrived Wednesday 21.07.21. Best price I could find for the Bare unit. Arrived well packaged. Kept well informed re-delivery by DHL via Text and E-mail. Great little compact Combi Drill to carry in my Motorhome. All round 10/10 to Buyaparcel and DHL delivery.”

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Posted 3 years ago

“Hi I bought makita duc254 chainsaw from buyaparcel it s very fast delivery came in 3days thanks .I have a issue with this chainsaw it’s came without dog!! I mean bumper!!if you can help me guys I will be very happy thanks .”

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Posted 3 years ago

Buy A Parcel is rated 4.6 based on 10,483 reviews