Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,476 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,476 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery”

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Posted 1 year ago

“got the makita drm115 for my husband for Christmas amazing piece of kit he loves it amazing radio fantastic seller and service would recommend to anyone thanks again Angela”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Good product”

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Posted 1 year ago

“Excellent service arrived on time”

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Posted 1 year ago

“My son ordered 3 room thermostats for me on 19/12/22 paid next day delivery, after speaking to them on phone, and told I would definitely get them the following day, if I paid extra.Money was taken out of my bank and guess what no thermostats have arrived, it’s now the 21/12/22 and I have had to send electrician away twice. Emailed and no reply Telephoned 41 times and guess what they are all busy. Ring from opening time all the way to closing time still busy. And I think the excuse will be blamed yet again on the delivery company. So why pay the extra.”

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Posted 1 year ago

HI Mark, Sorry to hear you had trouble getting in touch. We can certainly see a delay with your shipment, but glad to see when tracking your order it did reach you eventually. We want to assure you this order was shipped the same day you ordered on a next day service. Sadly DHL let both you and us down here and didn't meet expectations. We are at a loss to explain your difficulty reaching us, as during the majority of our opening hours we have 4 people answering the phones. There are often periods of the day where no one is on any of the lines. We can only assume bad luck or you called outside our opening hours. We can see you paid a premium for next day delivery, as this clearly didn't happen we will arrange a refund of your delivery fee. If we can be of any other assistance, please do get in touch. We'd like to think you'd have no trouble getting through to us on another occasion. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Recommend and quick delivery”

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Posted 1 year ago

“Have tried to contact them to find out where my delivery is it is now over 2 weeks since I placed my order. The customer services do not answer phones or emails so would not recommend to use them with such poor customer services”

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Posted 1 year ago

HI, We are at a loss to explain your trouble reaching us. You can get in touch on 01502 473025 , we have customer service team answering calls from 8am-5pm Mon - Fri and 8am - 12pm Saturdays. You can also email us via websales@buyaparcel.com , if it arrives successfully you will receive an immediate automated response with a reference number for your enquiry. We can see you did manage to reach us in the end and our team quickly resolved this issue for you, once we were made aware of it. If we can assist in the future, please don't hesitate to get in touch. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Waited 2 weeks for a standard delivery will not answer email and impossible to get through to on the phone”

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Posted 1 year ago

HI, Sorry for the issue with your delivery and that your order got lost in transit. We can't say shipments never go missing, but it is rare and when they do we will always look after our customers. We have looked into this issue and can see a refund was arranged for this order to resolve the problem. We are at a loss to explain your trouble reaching us. You can get in touch on 01502 473025 , we have customer service team answering calls from 8am-5pm Mon - Fri and 8am - 12pm Saturdays. You can also email us via websales@buyaparcel.com , if it arrives successfully you will receive an immediate automated response with a reference number for your enquiry. Kind regards, buyaparcel customer services.

Posted 1 year ago

“I have used the company before. The service is excollect with parcels securely wrapped and arriving promptly after purchase. I find their prices competitive and website easy to navigate and use, with communication of order and updates, efficient and excellent. I would use their company again and have recommended to others. Thank you.”

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Posted 1 year ago

“excellent customer support no quibble return to get the right item that the customer foolishly mis-ordered!”

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Posted 1 year ago

“Painless experience for a good quality product at an excellent price. Will be using them again.”

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Posted 1 year ago

“Good price and quick delivery.”

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Posted 1 year ago

“God service just what I needed”

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Posted 1 year ago

“Arrived quickly and was just wat I needed”

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Posted 1 year ago

“Excellent product and super quick delivery.”

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Posted 1 year ago

“Quite often the lowest price for what I need”

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Posted 1 year ago

“very good and fast service.”

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Posted 1 year ago

“They quite good, fast delivery as well.”

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Posted 1 year ago

“the Hacienda Pizza Oven is a great addition to our Son's BBQ. Swift delivery and a good price too.”

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Posted 1 year ago

Buy A Parcel is rated 4.6 based on 10,476 reviews