Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,477 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,477 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

Write Your review

Tell us how Buy A Parcel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Buy A Parcel 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery and product is in good condition”

Helpful Report

Posted 2 years ago

“I ordered my product with next day delivery. It came in 2 parcels on day 2 and day 3. No contact from but a parcel to advise of the split delivery. Both packages poorly packed and partially open. Would not use this company again.”

Helpful Report

Posted 2 years ago

We are sorry to hear your order arrived later than the delivery service you paid for at checkout. We see your order was dispatched with the carrier on a Next Day Service and we do apologize the carrier did not deliver the order the day after it was collected from our warehouse. A postage refund of £2.99 has been issued back to your PayPal account so you now haven't paid for any delivery on this order, as the carrier failed you and us. Our warehouse tries to pack each order in the least amount of boxes to save on packaging and shipping costs, but there are times when this isn't possible if there are multiply items on the order and if one or more of the products are too large to pick all items in one box. We can see you messaged us on 21st December at 1:33pm and a member of our customer service team replied to you on 23rd December 11:58am to advise the tracking showed your order had been marked as being delivered, and we advised if you don't have the order to let us know but it appears we never received a reply.

Posted 2 years ago

“This was a Christmas gift for my son when he opened it on Christmas Day it was broken and useless very very very disappointed.”

Helpful Report

Posted 2 years ago

“Super efficient quick delivery was apprehensive about this company after reading reviews on line went above and beyond surpassed all expectations and the free bag is super for transportation of chainsaw”

Helpful Report

Posted 2 years ago

“These are very good bow saw blades and Buy a Parcel offered the best price”

Helpful Report

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

“This was never received. The courier returned without attempting to deliver and you refunded without contacting me. Leaving me without a Christmas present at very short notice. Luckily Screwfix came to the rescue will go there first next time!!”

Helpful Report

Posted 2 years ago

Hello, we can see that a member of the Buyaparcel Customer Service Team did contact you on 23rd December to advise that without an explanation the carrier returned your order to our warehouse without attempting delivery to your address first. The carrier was unable to give us a reason as to why they did this. We can see that the customer service team did try to call the number on your order but as they got no answer they did send you an email to advise your order was back at our warehouse and a refund was being issued back to you, as we could not guarantee the order would be with you before Christmas if it was resent. We can see you did reply to the email to acknowledge us.

Posted 2 years ago

“Absolutely fabulous”

Helpful Report

Posted 2 years ago

“Great price and online service, delivered well with plenty of updates of when and where”

Helpful Report

Posted 2 years ago

“Can’t fault price or service”

Helpful Report

Posted 2 years ago

“Paid for next day delivery,it came a week later. Looked like a used box, not sealed properly, badly packed lucky the item hadn't fallen out will not use again.”

Helpful Report

Posted 2 years ago

Good morning Elaine, We are sorry to hear your order didn't arrive in the timescale expected. We can only presume seasonal pressure on the carrier delayed your order. As you paid for next day service, we would like to refund your cost of delivery. We have tried to find the previous contact from yourself but we are unable to find any correspondance. Please can you contact us on 01502 473 025 to arrange, one of our friendly customer service team would be very happy to help and also discuss the other problems you mentioned with your order. Kind regards, Buyaparcel customer services.

Posted 2 years ago

“Good service, would order again.”

Helpful Report

Posted 2 years ago

“Product failed and no one answers the phone or replies to emails.”

Helpful Report

Posted 2 years ago

Hello Damian We are sorry to hear you have an issue with the water softener you purchased in May 2021, we have done a full search in our mailbox under your details but can't find any emails from yourself as we would have replied to your message, and our phone lines are open between 8:00am to 5:00pm Mon to Fri and 8:00am to 12noon on a Saturday. If you are still experiencing issues with your water softener please either email us at websales@buyaparcel.com or call 01502 473025 so we can try and help you.

Posted 2 years ago

“excellent service delivered on time”

Helpful Report

Posted 2 years ago

“My parcel arrived on time and with my initial problem of tracking it all went well. To be fair it was Christmas and Covid conditions didn’t help. I would certainly use them again.”

Helpful Report

Posted 2 years ago

“Speedy delivery”

Helpful Report

Posted 2 years ago

“great service & delivery”

Helpful Report

Posted 2 years ago

“Fantastic service. Very secure and reliable. All my parcels are fully tracked and arrive on time, undamaged. Highly recommended. Thank you”

Helpful Report

Posted 2 years ago

“service brillant,”

Helpful Report

Posted 2 years ago

“Looking for a Water Softener and the price was very competitive and cheapest. Needed to have by a certain date for fitting and paid for next day delivery which was only £2.50 and arrived as promised the next day. Customer Services answered the phone quickly and efficiently which is unusual when calling Companies these days. All in all very impressed with this Company and will use again if they have a product I need to purchase.”

Helpful Report

Posted 2 years ago

Buy A Parcel is rated 4.6 based on 10,477 reviews