Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,551 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,551 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 26th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, was shopping around for a gift for my Father for Xmas, it arrived on time and was a good price too. Always worried about shipping to Northern Ireland as we can get extra fee's etc.”

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Posted 1 month ago

“Had some problems with a missing item that coincided with the Company being really busy before Christmas leading to some delays with their customer services. Buy a parcel did e-mail out to advise of the issues they were experiencing which to be honest I was a bit miffed about the delays but understood. When I contacted them in the new year the customer service team sorted it out and sent the missing item within a couple of days. For me the true rating of a company can be seen when things don't go perfectly and how they address the issue. This company is excellent value, being cheaper than most, and has a real customer service ethos. Well done to your customer services team.”

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Posted 1 month ago

“Brilliant as always”

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Posted 1 month ago

“I'm not happy I ordered Air Compressor 54V But you Send Me 18V so I return product I lost time and 1 Job”

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Posted 1 month ago

Thank you for sharing your feedback. We are truly sorry to hear about your experience and any inconvenience it caused, especially in relation to your work. To clarify, the product supplied, the Dewalt DCC1018N-XJ, is a confirmed Flexvolt model designed to run on both 18V and 54V systems depending on the battery used. We understand there may have been some confusion regarding this feature, and we regret that the product did not meet your expectations. That said, we were happy to arrange a free return and provide you with a full refund promptly. Customer satisfaction is very important to us, and we strive to resolve any issues as quickly as possible. We value your business and hope we can serve you better in the future. If you have any further concerns or questions, please don’t hesitate to reach out to our team.

Posted 1 month ago

“Was not sure I had bought the correct item. When I called up for assistance returning it the adviser was very helpful and explained what I had to do but if it did not work return it”

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Posted 1 month ago

“DO NOT USE!!!!! Ordered a 2x Festool rails, bag and joining bars. only sent out 1 rail and a bag. now saying the price wasn't displayed properly and won't reply to emails. cant get hold of anyone. very disappointing service. avoid this company.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We sincerely apologise for the inconvenience caused by this issue. Due to a systems error, it appears you were led to expect more items in your order than were included. However, you were only charged for the items that were sent. We deeply regret this mistake and the frustration it has caused. We have been in regular contact with you to address this matter and have offered to arrange a free return along with a full refund. We’re sorry to hear your review suggests otherwise, and we’re keen to assist in resolving this to your satisfaction. If you would like to proceed with the return and refund, please don’t hesitate to get back in touch with our team. We’re here to help and ensure the process is as smooth as possible.

Posted 1 month ago

“Very good service, competitive prices. Would use again.”

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Posted 1 month ago

“Easy to order fast delivery and many products to choose from, item I purchased was good value for money.”

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Posted 1 month ago

“Fast delivery and very good product.”

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Posted 1 month ago

“I received a very good response from customer service regarding a problem that I had with a product bought through Buyaparcel. This product was replaced without any issues, with transfers all arranged for me and the item was swapped at my doorstep. Brilliant service many thanks. 🤩 Terry.”

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Posted 1 month ago

“You can always rely on Buy A Parcel to provide your next purchase! Always arrives on time and at a great cost. Well done people!”

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Posted 1 month ago

“Supreme Asset Agency helped me recover €309,900 that I lost to a scam broker. Their team was highly professional, compassionate, and relentless in pursuing my case. They kept me informed throughout the process and delivered results beyond my expectations. Thanks to their expertise, I was able to reclaim my hard-earned money. I highly recommend their services to anyone seeking recovery assistance. 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵𝟟 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 𝕎𝕙𝕒𝕥𝕤𝔸𝕡𝕡: +𝟜𝟜 𝟟𝟛-𝟠𝟠-𝟞𝟡-𝟟𝟡-𝟝𝟠”

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Posted 1 month ago

“Solid Company, competitive prices and great range. Access to invoices could be made easier, such as receiving them by email as well as a paper on with the items.”

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Posted 1 month ago

“Parcel arrived in reasonable time and condition. Products were as described, except a 125mm angle grinder kit came with 115mm discs. Some confusing communications about an offer item holding up my delivery but it was resolved quickly. Website is easy to use, and prices are competitive with other sites. However, sometimes the filtering and categorisation on the website is difficult to use.”

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Posted 1 month ago

“Excellent service as usual . This was my second purchase.”

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(Lowestoft) - Posted 1 month ago

“Very easy to use website, easy and hassle free and really quick delivery. Will be useing again”

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Posted 2 months ago

“Saved about £35 on buying a plunge base for my Makita trim router. Delivery was ok. On the basis of this single experience I can’t fault buyaparcel.”

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Posted 2 months ago

“Quick delivery, excellent customer service”

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Posted 2 months ago

“Came quickly, good price.”

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Posted 2 months ago

“Excellent service as always from Buy A Parcel. The products they sell are reasonably priced and they always have a great selection to choose from. Top marks , thanks to all at Buy A Parcel”

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Posted 2 months ago

Buy A Parcel is rated 4.6 based on 10,551 reviews