Buxtons Reviews

Name: Buxtons
Address: Buxtons, Coppice House, Teddesley, Penkridge, Staffordshire
Rating: 4.93

4.9 Rating 3,369 Reviews

99 %

of reviewers recommend Buxtons

4.9

Based on 3,369 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Buxtons:

The Midland's Leading Arborist Equipment Supplier
Arborist Supplies & Garden Machinery - Competitive prices on everything you need for arboriculture and landscaping work, backed up by our award-winning customer service. Shop online or in-store at our showroom in Staffordshire, UK.

Visit Website

Phone:

01785712397

Email:

sales@buxtons.net

Location:

Buxtons,
Coppice House, Teddesley,
Penkridge
Staffordshire
ST19 5RP

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Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got half my order they put a pair of trousers up on the website that weren't actually in stock without mentioning on there that they where but the handled it very well and where very polite great customer service in my opinion”

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Posted 5 months ago

“n/a.......”

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Posted 6 months ago

“Goods received as specified and on time”

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Posted 11 months ago

“Order and delivery process all good. However the product looks like it’s not quite in perfect condition - some light damage to handle head - hence 3 out 5.”

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Posted 1 year ago

“No problems ordering and many many updates. But very slow to deliver.”

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Posted 1 year ago

Thank you so much for your great feedback, Lauren! I'm so pleased our ordering process was effortless for you, and that our regular updates kept you informed. I apologise for any inconvenience caused by the slower delivery this time. Please know that it's highly unusual for us to have delays with our chosen couriers, and myself & the team are genuinely sorry for not meeting your expectations. Your feedback has been passed to the relevant courier, to prevent this happening again. Your satisfaction is important to us, and we appreciate your understanding. I ask that you consider giving us another chance, I'm sure we won't disappoint. Kind regards, Lue Wickes Digital Experience Team

Posted 1 year ago

“Order was dispatched quickly and was as described, no issue with Buxtons. However their use of DPD as a courier would make me think twice about using them again. Paid almost £10 for express delivery, which arrived a day later than stated. On day 1 the driver claimed they attempted delivery and that I wasn't in when no attempt was made. On day 2 the parcel was delivered to not only the wrong house 2 minutes walk up the street, but just left on their doorstep. All in all not a hugely positive experience which let down Buxtons otherwise good service.”

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Posted 2 years ago

“Ok, but didn’t receive tracking information”

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Posted 2 years ago

“When shopping online: 1. It wasn't immediately obvious that there was an extra shipping charge for large items. Indeed, it advertised free shipping for orders over £90, which turned out not to be the case. 2. Other goods were advertised for next-day delivery, but again larger items not so much - took longer...”

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Posted 3 years ago

“Don’t Delivry in 24 hours as they say”

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Posted 3 years ago

Firstly, I'd like to apologise that our delivery didn't meet your expectations. We're proud to offer fast carriage to all our customers. In your case, you opted for a 2-3 working day Royal Mail service. We state estimated shipping times for all our services on the checkout, so our customers can make an informed decision. In future if you're in a hurry for your items, I recommend one of our next day services, which we're proud to offer for free on orders over £90 incl. VAT.

Posted 3 years ago

“Ordering on the page is a simple enough process, confirmation sent through quickly, and delivery of items expedient. Sadly one of the items sent was a completely different colour to the one advertised (Jerry can universal spout) but also leaked rather badly rendering it pointless, so only a partly successful purchase.”

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Posted 3 years ago

“Well I’m still waiting on half the payment back that I sent my returns to exchange for another size Cost me £12 to send them back to you Wasn’t happy Could have gone to another site that offered free returns”

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Posted 3 years ago

Craig, I'm disappointed you weren't happy with our service. We do everything we can to ensure our customers get the right size for the first time. We've invested a huge amount of time into creating accurate size guides with full measurements where possible. We're unable to offer free returns, to allow us to keep our prices competitive, & invest so much time into some of the most accurate sizing information in the industry. As a goodwill gesture we agreed to refund £6 of your carriage, and send out your replacements on the fastest service we could, at further cost to us. I hope you better understand our situation, and I maybe reconsider your review. If you have any further questions, please get back in touch with us.

Posted 3 years ago

“yes its alright but didn't deliver was not on time witch I needed the boots I ordered so kind of frustrating.”

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Posted 3 years ago

“Spent £550 and didn’t get free delivery after the website saying free delivery over £90...”

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Posted 3 years ago

“Delivery policy is misleading I ordered extra items to get free delivery and didn't missed it by a few pounds would of ordered more if it was a bit clearer”

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Posted 4 years ago

“Paid for next day service and didn’t get it. A waste of money and poor response from yourselves.”

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Posted 4 years ago

“Website is very slow! I ended up ordering some items from other suppliers in the end which was a shame. Also basket contents vanishes sometimes. Is there a way of saving the basket for later? Items are showing in stock online but on several occasions items have not been able to be sent. Could do with live stock levels, important when you require kit the next day. Missing some key items of kit that could be stocked and range could be more varied. On the recent order items delivered were different to the packing order and what was originally ordered as well. The issue was sorted out quickly and efficiently which was great! Always like to support Buxtons and will be using them again for sure.”

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Posted 4 years ago

Hi Mike, Thanks for writing to let us know your thoughts about our website. It sounds like your experience was less than perfect – and that’s not okay. I want you to know that I’ve personally investigated this, and done some extensive development and upgrades to make sure this isn’t an issue moving forward. This development will continue over the coming weeks and months, and we aim to meet all the suggestions and pointers you have outlined above. With more and more of our customers opting to use our website, we're putting substantial time, effort and money into making sure our customers always have a 5* experience. I’m really glad to hear that despite your subpar experience, you still trust our industry-leading customer service. I really look forward to you using our website again soon, and seeing all the improvements I've put in place. Thanks again for sharing your thoughts, and if you have any more comments, feel free to start a conversation with me at lewis@buxtons.net. All the best, Lewis Wickes, Digital Experience Buxtons.

Posted 4 years ago

“Great product, price ok , Very slow delivery !”

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Posted 4 years ago

“Great staff and attend to all your needs but think website needs a update”

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Posted 4 years ago

Buxtons is rated 4.9 based on 3,369 reviews