Buxtons have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
I'm very happy with my purchase from Buxtons, the order came very quickly and at a good price. The minor issue I had with one item was dealt with and resolved prompty and efficiently and to my complete satisfaction. Thank you.
”
- PHILIP WALLACETARRY
“
Easy to order.
Super fast delivery.
At the right price.
Slick company moving with the times.
”
- Anonymous
“
Shopped around for prices of a Stihl Cordless HSA100 Hedge Cutter, Battery & Charger and prices on-line including free delivery were close so couldn't make my mind up.
”
- Roger Whitehouse
“
Excellent service - good products reasonably priced and quick delivery
”
- Stephen Cornish
“
Swift easy process and delivery
”
- Adam Pimble
“
Good product and efficient delivery
”
- Anonymous
“
Well I’m still waiting on half the payment back that I sent my returns to exchange for another size
Cost me £12 to send them back to you
Wasn’t happy
Could have gone to another site that offered free returns
”
- Craig Martin
“
Communication good. Unfortunately, despite paying extra for next day delivery, and then confirming on paperwork the goods arrived late the day after. No refund for extra next day delivery
”
- Anonymous
“
Very prompt service and quality products
”
- Anonymous
“
Fast service
”
- Anonymous
“
great service
”
- Rheinallt Evans
