Buxtons Reviews

Name: Buxtons
Address: Buxtons, Coppice House, Teddesley, Penkridge, Staffordshire
Rating: 4.93

4.9 Rating 3,156 Reviews

99 %

of reviewers recommend Buxtons

4.9

Based on 3,156 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Buxtons:

The Midland's Leading Arborist Equipment Supplier
Arborist Supplies & Garden Machinery - Competitive prices on everything you need for arboriculture and landscaping work, backed up by our award-winning customer service. Shop online or in-store at our showroom in Staffordshire, UK.

Visit Website

Phone:

01785712397

Email:

sales@buxtons.net

Location:

Buxtons,
Coppice House, Teddesley,
Penkridge
Staffordshire
ST19 5RP

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Buxtons 5 star review on 27th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, received item with in stated time, Will use again.”

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Posted 1 year ago

“As expected and free delivery is a bonus. Will use Buxtons again.”

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Posted 1 year ago

“The wasp nest destroyer I ordered was delivered in full, undamaged and received a day earlier than promised. The product was competitively priced but the big difference was the shipping cost which was 30% lower than Buxtons competitors. Great to see a company not trying to profiteer on shipping.”

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Posted 1 year ago

“Ordered my first purchase & got it delivered next day, Excellent service.”

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Posted 1 year ago

“Good range of products and the prices seem reasonable. My order was delivered promptly and to have £75 as the carriage paid limit is fair. I've only given 4 stars as I found the website doesn't display well on an android phone but it may be my Samsung to blame. Ordering and payment were straight forward.”

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Posted 1 year ago

“Great service was kept in touch with my order along. Dispatched very quickly. Would use again definitely.”

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Posted 1 year ago

“Excellent service selling excellent products.”

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Posted 1 year ago

“Best value, good service”

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Posted 1 year ago

“Great service with quick delivery, well priced and efficient”

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Posted 1 year ago

“Pole saw well packed and delivered speedily. DX courier good - had trouble finding my house (no thanks to Google maps) and actually rang me for directions, even though it was late in the day.”

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Posted 1 year ago

“Super fast dispatch and well packaged too, will definitely order again”

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Posted 1 year ago

Thank you so much for your 5 star rating for Buxtons, Tim! I really appreciate your kind words. Myself and the team are delighted to hear that your experience with Buxtons was positive, from our super fast dispatch to our well-packaged deliveries. It means a lot to us that you'd choose to order from us again - thank you for your continued support! - Lue Wickes, Digital Experience Team

Posted 1 year ago

“Recently took my 2 yr old lawnmower Hyundai to Buxtons, the lady behind the counter was very polite asking what the issue was etc. I explained and she said can I come round and you can demonstrate the problem. To show the issue I started the lawnmower as requested by the assistant, I didn’t realise that Mark was talking to a customer on the phone, he had a headset on and was typing away on the computer. Mark told me to shut the machine down, which I did but couldn’t understand his issue considering I was asked to demonstrate the issue. Anyway the lady asked Mark by passing him a post-it-note whether they could get the parts for Hyundai, at that he just shook his no. Really disappointed with my visit to your Lawnmower shop and repairs. Will try another establishment with a better customer service, this put me off from looking to buy a hedge trimmer from your company.”

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Posted 1 year ago

Good afternoon, Jason. I want to express our sincerest apologies for the inconvenience and disappointment you experienced during your time in our showroom. Firstly, we would like to clarify that there seems to have been a miscommunication during your visit. While we value demonstrations to understand the issues with your lawnmower thoroughly, starting machines inside the shop presents a health risk to both our staff and other customers. Additionally, the noise generated from the running lawn mower disturbs our sales staff and hinders them from effectively communicating with other customers, especially when they are on the phone. Our intention was never to dismiss your concern or make you feel unwelcome. We truly appreciate your willingness to demonstrate the problem with your Hyundai lawnmower. However, due to the reasons mentioned above, our staff might have appeared abrupt when asking you to shut down the machine Please understand that the safety and well-being of our staff and customers are of paramount importance to us. We understand that this incident may have left you with a negative impression of our customer service, and for that, we are genuinely sorry. We hope this isolated incident will not deter you from considering us in the future. We value your business and would like to extend an invitation to visit our shop again. Should you decide to give us another chance, please do not hesitate to reach out to us directly, and we will make sure your concerns are addressed with the utmost care and professionalism. Thank you for taking the time to bring this to our attention, as feedback like yours helps us improve and deliver better service to all our customers. Best regards, Lue Wickes Digital Experience Team Buxtons

Posted 1 year ago

“Rapid delivery and best online price available including delivery.”

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Posted 1 year ago

Thank you Paul for your 5 star rating of Buxtons. We’re glad to see you’re a returning customer, and appreciate your feedback on our rapid delivery and best online price, including delivery. We thank you for your support and we look forward to seeing you again soon. - Lue Wickes, Digital Experience Team

Posted 1 year ago

“competitive price and very quick delivery. Happy customer and will use this supplier again”

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Posted 1 year ago

Thank you so much for the five-star rating, Michael. We're thrilled to hear that you were impressed by our competitive prices and quick delivery. We're grateful for your support and happy that you'll continue to choose Buxtons as your supplier! - Lue Wickes, Digital Experience Team

Posted 1 year ago

“Perfect thanks, great service from start to finish I will be using again.”

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Posted 1 year ago

“Good prices, good service”

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Posted 1 year ago

“Very good service and online shop is very good!”

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Posted 1 year ago

“Prompt Service.”

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Posted 1 year ago

“Excellent service and product”

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Posted 1 year ago

“Excellent service many thanks”

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Posted 1 year ago

Buxtons is rated 4.9 based on 3,156 reviews