Buxtons Reviews

Name: Buxtons
Address: Buxtons, Coppice House, Teddesley, Penkridge, Staffordshire
Rating: 4.93

4.9 Rating 3,359 Reviews

99 %

of reviewers recommend Buxtons

4.9

Based on 3,359 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Buxtons:

The Midland's Leading Arborist Equipment Supplier
Arborist Supplies & Garden Machinery - Competitive prices on everything you need for arboriculture and landscaping work, backed up by our award-winning customer service. Shop online or in-store at our showroom in Staffordshire, UK.

Visit Website

Phone:

01785712397

Email:

sales@buxtons.net

Location:

Buxtons,
Coppice House, Teddesley,
Penkridge
Staffordshire
ST19 5RP

Write Your review

Tell us how Buxtons made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Buxtons 5 star review on 17th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering on the page is a simple enough process, confirmation sent through quickly, and delivery of items expedient. Sadly one of the items sent was a completely different colour to the one advertised (Jerry can universal spout) but also leaked rather badly rendering it pointless, so only a partly successful purchase.”

Helpful Report

Posted 3 years ago

“Excellent service. Ordered replacement blades for my brush cutter. Arrived on time and top quality. Recommend.”

Helpful Report

Posted 3 years ago

“Excellent service, price and speed of delivery”

Helpful Report

Posted 3 years ago

“Fantastic service both online and in store. Staff very helpful.”

Helpful Report

Posted 3 years ago

“Really good website fast delivery highly recommend to anyone”

Helpful Report

Posted 3 years ago

“Fantastic Mower Service. Looks and runs like new”

Helpful Report

Posted 3 years ago

“Very Good service Fast delivery”

Helpful Report

Posted 3 years ago

“Good prompt service”

Helpful Report

Posted 3 years ago

“Good reliable service”

Helpful Report

Posted 3 years ago

“Quick delivery and I got ehat I ordered. Whta more can I say?”

Helpful Report

Posted 3 years ago

“Well I’m still waiting on half the payment back that I sent my returns to exchange for another size Cost me £12 to send them back to you Wasn’t happy Could have gone to another site that offered free returns”

Helpful Report

Posted 3 years ago

Craig, I'm disappointed you weren't happy with our service. We do everything we can to ensure our customers get the right size for the first time. We've invested a huge amount of time into creating accurate size guides with full measurements where possible. We're unable to offer free returns, to allow us to keep our prices competitive, & invest so much time into some of the most accurate sizing information in the industry. As a goodwill gesture we agreed to refund £6 of your carriage, and send out your replacements on the fastest service we could, at further cost to us. I hope you better understand our situation, and I maybe reconsider your review. If you have any further questions, please get back in touch with us.

Posted 3 years ago

“Good range of products, website easy to negotiate, transaction was smooth, no problems and communication was excellent.”

Helpful Report

Posted 3 years ago

“Would use again !”

Helpful Report

Posted 3 years ago

“Despatched on the day of order, delivered the next. An item was missing from the box and after calling through about the item, it was despatched the next working day…. Please note the item missing was not a fault of Buxtons but the manufacturer.”

Helpful Report

Posted 3 years ago

“Very good company to buy from gets shipped out to you very quickly”

Helpful Report

Posted 3 years ago

“yes its alright but didn't deliver was not on time witch I needed the boots I ordered so kind of frustrating.”

Helpful Report

Posted 3 years ago

“Brilliant shop, has a good array of products in stock and at a competitive price. Very quick delivery to top it off.”

Helpful Report

Posted 3 years ago

“I looked at Buxtons online site when purchasing a Stihl lawnmower. It showed only one in stock & I needed to make sure it was physically available, rather than ordered in from Stihl directly. Mark answered the phone, literally on 5pm & he could not confirm it was in the warehouse as the manager had already gone home. He said he would ring me back at 8am to confirm & he did exactly that. The mower was there & I ordered it online there & then. 8am Friday, delivered 13.00 Monday at no delivery cost. Great customer service & a great delivery service as well. Take note companies taking your money & making you wait weeks. I have already recommended Buxtons to colleagues & will do so again.”

Helpful Report

Posted 3 years ago

“Excellent customer service. My machine arrived damaged and problem was dealt with promptly and efficiently .”

Helpful Report

Posted 3 years ago

“Buxtons are great! Website is easy to use and you get next day delivery too. I was really pleased with them..”

Helpful Report

Posted 3 years ago

Buxtons is rated 4.9 based on 3,359 reviews