Buxtons Reviews

Name: Buxtons
Address: Buxtons, Coppice House, Teddesley, Penkridge, Staffordshire
Rating: 4.93

4.9 Rating 3,369 Reviews

99 %

of reviewers recommend Buxtons

4.9

Based on 3,369 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Buxtons:

The Midland's Leading Arborist Equipment Supplier
Arborist Supplies & Garden Machinery - Competitive prices on everything you need for arboriculture and landscaping work, backed up by our award-winning customer service. Shop online or in-store at our showroom in Staffordshire, UK.

Visit Website

Phone:

01785712397

Email:

sales@buxtons.net

Location:

Buxtons,
Coppice House, Teddesley,
Penkridge
Staffordshire
ST19 5RP

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Service”

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Posted 4 years ago

“Great service and communication.”

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Posted 4 years ago

“Ordered online, delivered for free promptly and with advice on how to use the mower. Glad I chose to shop local”

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Posted 4 years ago

“Excellent service and great quality many thanks”

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Posted 4 years ago

“A local firm who deserve to do well”

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Posted 4 years ago

“Quick and easy order and collection thanks”

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Posted 4 years ago

“Professional service and advice. Good range of products in their showroom and ample parking facility.”

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Posted 4 years ago

“Superb customer service! Thank you!”

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Posted 4 years ago

“Absolutely fantastic service and dealing with Kelly was first class. A very professional and street free service. Very highly recommended. Will be using lots more. Thanks for me.”

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Posted 4 years ago

“Excellent service from ordering through to delivery, which was completed within 24 hours, even in these tricky times with Covid 19, thank you.”

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Posted 4 years ago

“Excellent delivery.ready to go as said by driver could not fault. Thank you”

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Posted 4 years ago

“Very quick delivery and best price.”

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Posted 4 years ago

“Service in shop is always great. First time trying service online - great, fast delivery. What more to ask for?!”

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Posted 4 years ago

“I purchased my new lawn mower through the click and collect process. There where a good range of mowers available. I selected what I wanted and was contacted when I could collect. The following day I collected my new Hayter Harrier 41, fully assembled, oiled and fuelled up for use. I was given a demonstration on the mower by the assistant. He was very helpful.”

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Posted 4 years ago

“Very quick response to request for 2 - stroke fuel, the price was sensible and not inflated unlike competitors on internet. Collection was well organised without risk in present climate. We are lucky to have Buxton’s close to do business with. Best wishes - Trevor Holmes”

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Posted 4 years ago

“Prompt delivery and the item was well-packaged and exactly what I wanted. Really good service all round!”

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Posted 4 years ago

“The website showed I could order a lawnmower which would be delivered to UK mainland. I paid and was sent a confirmation email. A few days later Buxton cancelled the order because “lawnmowers are collection only”. Why didn’t it say this clearly on the website (rather than being hidden in your terms and conditions)?”

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Posted 4 years ago

Hello, David. Firstly, I'd like to apologise that the collection-only nature of your chosen mower was not made clear enough for you. This is something I'm now personally working on improving. During the current COVID-19 shutdown, we're adapting our website & the services we offer to customers, in an effort to get equipment to those that need it. Part of these changes, affect lawnmowers, and how we deliver these. Due to the nature of the rapid changes to these services, we haven't had the time or resources to put individual notices on affected products, explaining what delivery options are available. However, at checkout, our website automatically lists the delivery options applicable to you and your chosen items. You choose the option, 'Collect from Showroom' from the 'Click & Collect' section. In your case, this was the only option available to you, due to your distance from us, and the size of your machine. We also sent you an email 5 mins after you placed your order to let you know we'd contact you when your collection was ready and to reach out if you had any questions. So, it's unfair to imply that it took us a few days to contact you about your order. Please understand, that we'd love to be able to offer the machine delivery to the whole of mainland UK, David, but this would be prohibitively expensive to both ourselves & you. Thank you for your feedback, it will help us improve our website for future customers. Lewis Wickes. Digital Experience. Buxtons

Posted 4 years ago

“All good.”

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Posted 4 years ago

We really appreciate your positive rating Michele. We'd like to try to make it into a full 5 stars though, what could we have done better for you? Please let us know here or via email: sales@buxtons.net. We hope to deal with you again soon. Lewis Wickes. Digital Experience.

Posted 4 years ago

“Excellent service and speedy delivery, thank you.”

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Posted 4 years ago

“Helmet is brilliant but i bought it over a year ago so i have no clue why youv only emailed me now with the phrase 'thankyou for your recent purchase' lol”

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Posted 4 years ago

Thank you for your positive review, Jordan. Apologies for the delayed email, it seems we missed you last year, so better late than never. We really appreciate the feedback, and happy to hear the helmet is still performing. All the best, Lewis Wickes. Digital Experience.

Posted 4 years ago

Buxtons is rated 4.9 based on 3,369 reviews