Butler Bookings Reviews

Name: Butler Bookings
Rating: 4.91

4.9 Rating 1,844 Reviews

98 %

of reviewers recommend Butler Bookings

Company Reviews

Metrics

Info

4.9

Based on 1,844 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Butler Bookings:

Butler Bookings is a leading supplier of buff butlers for events all over the United Kingdom. We accommodate small or large groups and all types of venues from apartments and hotel rooms to bars and restaurants.

Visit Website

Phone:

0800 002 9095

Email:

john@butlerbookings.co.uk

Butler Bookings 5 star review on 12th March 2025

197

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The butler was great initially, did some party games, helped to break the ice between the people who didn’t really know each other at the party. He then seemed irritated by the length he was booked for, and became slightly rude to me. He later apologised.. however left 20 minutes before he was due to leave. The Hen of the party enjoyed the experience and the rest of the guests were happy, however it ruined the weekend for me and were disappointed we paid for three hours yet he chose to leave early!”

Helpful Report

Posted 4 months ago

Dear Amie, Thank you for taking the time to share your experience with us. We’re pleased to hear that the butler helped break the ice and added to the fun at the beginning of the party, but we’re truly sorry for the issues that followed. We aim for our butlers to create a positive atmosphere throughout the booking, and it’s disappointing to hear that this fell short toward the end of his time with you. We understand your concerns about him leaving early, and we apologise for any disruption this caused to your event. To address this, we’d like to offer a part refund so that you’ll only be charged for a 2-hour booking instead of the 3 hours you booked. Thank you again for your feedback, which helps us improve our service. Please reach out if there’s anything more we can do for you. Kind regards, Butler Bookings Team

Posted 4 months ago

“I wasnt very impressed by their late arrival . One seemed experienced but his brother was like a rabbit in headlights and needed alot of guidance by his brother and us as a group. we dis have fun but i felt it wasnt worth the money i had paid”

Helpful Report

Posted 7 months ago

Dear Customer, Thank you for your feedback. We sincerely apologise for the late arrival of our butlers. They were travelling over two hours to reach you, and traffic delays may have impacted their punctuality. We understand your concerns regarding the performance of our butlers. While one of them is highly experienced, the other is relatively new and currently undergoing training. To maintain our service quality, we always pair new butlers with experienced ones to ensure they learn the ropes effectively. We’re pleased to hear that you still had fun and appreciate your understanding. Your feedback is invaluable, and we will use it to improve our services further. Best regards, Butler Bookings Team

Posted 7 months ago

“Didn’t offer much addition apart from pouring the odd drink and taking some photos. Didn’t play any games. Disappointed overall. Definitely not worth the money”

Helpful Report

Posted 10 months ago

Dear Customer, We are sorry to hear you weren't completely satisfied with the service on this occasion. We were very surprised because the butler in question is a very experienced butler, working many jobs for us before. He was even rated the 2nd top butler in our company last year based on reviews. We spoke to him and he said he was only asked by the organiser to serve drinks and to take pictures (games were only mentioned 15 minutes before the end). He said it was also difficult to do games because of the environment, the guests were in the pool and it was very loud and echoey. Once again we apologise the event didn't go as expected. We will closely monitor his performance and ensure he is a bit more proactive with the games going forwards and he will receive some further training. Kind Regards, Butler Bookings Team

Posted 10 months ago

“As a hen party we had to bring the vibes and games as the butler did not come prepared with activities. He felt awkward and uncomfortable and did not use his initiative to play games or serve food/drinks. Plus he made some of the hens feel uncomfortable with comments about their bodies.”

Helpful Report

Posted 11 months ago

Hi Hannah, We sincerely apologise for any dissatisfaction you experienced with our service. We were surprised by your review as it's the first negative feedback we've received regarding the specific butler involved. Typically, he garners positive responses. However, we take all customer feedback seriously. After discussing with him, he expressed feeling that some comments were unjust as he made efforts to host the pre-planned activities and ensure everyone had an enjoyable time. He believed everyone was satisfied. Regarding remarks made about guests' bodies, we completely agree that such comments are unacceptable. Rest assured, steps will be taken to prevent such occurrences in the future. Further training will be provided to the butler to enhance his initiative in serving food and drinks, as well as in hosting activities. We'll closely monitor his performance to prevent reoccurrences of these issues. We regret that the service fell short of your expectations but appreciate your feedback, which will guide us in improving our services moving forward. Warm regards, Butler Bookings Team

Posted 11 months ago

“Booked well in advance a butler to come and entertain for a birthday at 8pm. 8:10 called butler bookings and was told “apologies this guy has done this before, sorry do you want a refund” Understandably I was frustrated and explained this wasn’t good enough. After several further conversations they eventually found a replacement. This is where the night was saved by a replacement butler Matt he traveled all the way from Birmingham at presumably short notice and his performance and dedication to the job really saved the evening. If it wasn’t for the initial poor service and response then it would be a 5* review. Thank you Matt again for such a great evening.”

Helpful Report

Posted 1 year ago

Hi Sarah, We are sorry to hear you weren't completely satisfied with the service. I am not sure if you heard us incorrectly on the phone but we never said the original butler had let us down before because he is normally reliable. We said we would try to find cover and offer a full refund if we weren't successful. Luckily we managed to find another butler for you within 20-30 minutes of the initial complaint. It is incredibly rare our contractors don't turn up to our events, but we are sorry it happened on this occasion and for any inconvenience it may have caused. We have also taken the necessary steps to ensure the butler in question doesn't do this again. Despite the issues, we are pleased to hear that our replacement butler Matt did a great job and that the night ended on a high. Thanks for choosing us for your event. Kind regards, Butler Bookings Team

Posted 1 year ago

“A little disappointed if I’m being honest. Nice guy but quite quiet and struggled to engage the audience, not sure if it was a confidence thing. But surprising in this job. When it came to the games he brought his phone out to support him with ideas. Took a while to get the evening started, which is different to other other hen weekends I’ve been to where they’ve had a Butler in the Buff.”

Helpful Report

Posted 1 year ago

Dear Lisa, Thank you for your feedback, we appreciate your input and would like to address your concerns. We were surprised to hear your comments about Shev, as he is an experienced butler who typically receives great feedback from our clients. We apologise if he appeared a bit shy during your event, as this is not a characteristic usually reported by customers from his past events. Regarding the use of phones for games, it is worth mentioning that our butlers may occasionally utilise them to enhance the overall experience. However, we fully acknowledge the importance of maintaining a balance and prioritising direct engagement with the audience. We value your feedback and will provide Shev with additional guidance to enhance audience interaction and create a more immersive experience. We appreciate your understanding and hope that you will consider giving us another opportunity in the future. We are committed to exceeding your expectations and providing a memorable event. Thank you again for sharing your feedback. Sincerely, Butler Bookings Team

Posted 1 year ago

“I was quite disappointed with Aris, he was meant to give me 2hr grace period but instead I felt more stressed, he wasn’t engaging or interacting with the girls. He also mentioned he was tired a few times which then to find out as he was partying the night before in heaven. Overall quite disappointing.”

Helpful Report

Posted 1 year ago

“Not the best start as our butler was late. No courtesy call to say he was going to be late. By the time he was changed it was half an hour into the time. He was quite shy to start with which was fine however I think we feel he could have made the vibe better with a bit more confidence. Once the games started he did seem to become quite arrogant. He suggested the plaster game and was very on edge when the ladies were touching him to get the plaster. Eye rolls and lots of huffing and puffing. Another game was played and none of us felt comfortable as it was disturbing (we had to take a shot if we wouldn’t sleep with 2 children with the combined age of 30) we feel there could of been more appropriate ways to get us to drink a shot. However towards the end he took pictures with us all and once he was changed out of his butler uniform he did interact better with us, lots of chat.”

Helpful Report

Posted 1 year ago

Dear Hannah, Thank you for sharing your feedback about your recent experience with Ashley, one of our buff butlers. We appreciate your honesty and take your concerns seriously. We would like to address the issues you raised and provide some context to ensure a fair assessment of the situation. We apologise for the late arrival of Ashley and the lack of a courtesy call to inform you of the delay. Punctuality is a key aspect of our service, and we expect our butlers to arrive on time. We understand that starting the event 30 minutes behind schedule was not ideal, and we sincerely apologise for any inconvenience caused. Regarding Ashley's initial shyness, we appreciate your understanding. However, it's important to note that Ashley later informed us about feeling uncomfortable due to inappropriate behaviour and comments from a few members of your group. We want to emphasise that we prioritise the well-being and comfort of our butlers and do not tolerate any form of harassment or discomfort. We have addressed this matter with Ashley and provided him with the necessary support and guidance to handle such situations appropriately in the future. We are sorry to hear that you perceived Ashley as becoming arrogant once the games started. This behaviour does not align with our expectations or the level of service we aim to provide. We will investigate this further and take appropriate action to ensure that our butlers maintain a professional and respectful attitude throughout our events. Regarding the discomfort caused by the game you mentioned, we sincerely apologise. We understand that it was disturbing and did not contribute to a positive atmosphere. Your feedback is invaluable to us, and we will ensure that such games are avoided in the future, focusing on providing more appropriate and enjoyable activities for our clients. We are pleased to hear that Ashley's interaction with your group improved as the event progressed. Taking pictures and engaging in conversation are important aspects of creating a memorable and enjoyable experience. We appreciate your positive feedback in this regard. We also want to mention that we appreciate your generosity in tipping Ashley at the end of the event. It's heartening to know that despite the challenges, he was able to provide a positive experience overall. Furthermore, we would like to clarify that Ashley made up for the time he was late by extending the booking at the end to ensure you received the full duration of service. Once again, we apologise for the inconveniences and negative aspects you encountered during your event. We genuinely appreciate your feedback as it helps us identify areas for improvement and ensure that our butlers deliver the outstanding service we strive for. We will continue to monitor and support our team to prevent similar issues from occurring in the future. If you have any further comments or would like to discuss your experience in more detail, please feel free to reach out to us directly. We value your feedback and the opportunity to address your concerns. We hope to have the chance to provide you with a truly exceptional experience in the future. Kind regards, Butler Bookings Team

Posted 1 year ago

“Feel like we paid for the butler to have a night out rather than actually perform or do what he was supposed to”

Helpful Report

Posted 1 year ago

Dear Customer, We're sorry you were't completely satisfied by our service on this occasion. We were surprised by this feedback because Laurence usually receives outstanding reviews. We will take note of this though and closely monitor his performance going forwards, thanks for drawing it to our attention. John

Posted 1 year ago

“Butler went to wrong hotel and was over half hour late. Then spent over 15 mins getting ready. He was a little unorganised, played a game from his phone and didnt really seem to have a plan or was prepared for us. He was a lovely guy, friendly but just a shame it was a bit messy.”

Helpful Report

Posted 7 years ago

Dear Customer, We are sorry our butler was so late on this occasion, we understand the inconvenience this would have caused. We are happy to offer a partial refund and will closely monitor this butlers performance to ensure this doesn't happen again in future.

Posted 7 years ago

“We booked a butler for my friends hen do but unfortunately it was nothing like we expected and we were left feeling largely disappointed. Booking the butler was an efficient process and John responded quickly to any questions we had. I called up about a week before to confirm all was ok. I was told yes and that our butlers name was Gavin who gets good feedback....... Then a bloke called AJ turned up. He was a nice enough guy but he seemed to think it was enough to turn up and look pretty. We all had a good time but that's because we made it a good time rather than thanks to AJ. He joined in the party, drank our drink and ate our food which wouldn't have been a problem had he contributed something more. Any games we played were co-ordinated and thought up by us and at one point my friend actually poured him a drink - quite the opposite of having a butler.... We'd hired him for 2 hours and once the first hour had passed I actually said to him we'll take a back seat and let you take the lead now ..... still got nothing. He clock watched for the last 15 minutes and at 5 to 10 went and got changed. Looking at other people's feedback I'd say we just got unlucky but our experience certainly wasn't value for money and we really felt reluctant to pay the balance. It ended up being £105 for a 2 hour conversation with a pretty face .....”

Helpful Report

Posted 9 years ago

Hi Emma, We are sorry you weren't happy with the service provided on this occasion. Anthony (AJ) has done many events for us in the past and we have always received 5 star reviews about him before so we were surprised by this feedback. After speaking to Anthony about this he said that the event was a lot more organised than he was used to and although he did suggest a few games, most of them had already been played but he did get involved with all the ones that had been pre-planned and helped pour/make up the drinks. He also said he didn't consume any food or drink that wasn't offered to him. In order to prevent this occurring in future we will encourage Anthony to be more proactive and offer him further training in terms of games and we hope you can accept our apology on this occasion.

Posted 9 years ago

“Gav was totally unprepared with no games and no ideas of what he could do. He actually said to the bride to be why are you getting married I wouldn't, which upset her as you can imagine on her hen do. He also asked my guests to get HIM a drink! He was a nice lad but young and inexperienced in hosting. I wouldn't book another butler due to this experience. It seemed pointless having one. Thanks”

Helpful Report

Posted 9 years ago

Hi Hilary, We are sorry you weren't happy with our service on this occasion. Gav has done many events for us in the past and normally gets great feedback so we were very surprised by this review. We will be providing Gav with further training and closely reviewing his performance to ensure this is not repeated in future.

Posted 9 years ago

Butler Bookings is rated 4.9 based on 1,844 reviews