“I’ve been using busy bins for a long time & I feel privileged to have an alternative company to use. 3 weeks to wait to have a black bin emptied can be a challenge even after recycling, so it’s always comforting to know there is an alternative company to help you out. I would recommend this company to all my friends & family, and I will continue to use them when I need to.”
“Local friends recommended busy bins.Easy to book this service on a great website with simple instructions and good communication . Highly recommend this local family service.”
“Really good, the vans are always clean and tidy and if you need anything the drivers I’ve spoken to are always lovely and really helpful. The only downside was not seeming to get the confirmations but this has been resolved it seems so I’m very happy and I tell others about the service.”
“Very easy to book on line prices are reasonable and turned up when they said, what else do you want from a service. 10/10 will be definitely using again.😁”
“I've just recently had a live online chat on your website with Helen. Very early on in the conversation, it became apparent that she could see what I was typing in a message before I submitted the message. Furthermore, she didn't wait until I had submitted my message before responding. I told her that I thought this was very unprofessional and impatient behaviour. She explained that it's the Tawk software used which allows the agent to see what's being typed by the customer (the same isn't true the other way). If this is the case, I would suggest that you either change your live chat facility provider or if possible adjust the settings that might be available to you to disable the option of the agent's being able to see the comment a customer's in the process of typing.”
Hi Jonathan, thanks for the feedback. We do appreciate your thoughts and feelings on the matter and we do agree that we could have responded better at the time for you with a little more patience. However, we do feel like a 1 star review is quite harsh in this instance. We will be looking at disabling the option for the agent to see what is being typed but this may not be an option with the software we use. All the best, the Busy Bins Team.
“Honestly can’t rate this company enough. Booking is so easy. Quick responses from the team. Turn up exactly when they say they will. Very reasonable pricing. And the guys on the vans are always so pleasant! The other week I booked to have my old mattress removed. As it was late on a Sunday evening that I booked and they were next in my area the following day, I thought it would be the following week they would collect. So I slept on the mattress that night, only to wake the next morning to an email telling me they were collecting that day! I was home alone and, despite my best efforts, I couldn’t get the mattress downstairs on my own, so was waiting for my son to return from his night shift to help. However, shortly after 7am Busy Bins arrived. I was mortified I didn’t have the mattress out in the back garden in time and apologised to the driver, who was the nicest guy and immediately told me it was fine and he would be happy to help. He even removed his boots before entering my home to help me carry the mattress downstairs! I appreciate how busy they must be and they shouldn’t really be having to help us in that way, but I was super grateful! Another great experience using this company!”
“I've been using busy bins for the last 2 years, when we moved house we tuck busy bins with us. I've never had any issues or problems once. Nor have I ever had any missed collection. I've also dipped into there one off services for picking up bulk items. I honestly wish I could pay part of my council tax to busy bins they offer a far better service.”
“I signed up for Busy Bins mainly due to hay waste from my rescue rabbits.i used to take it in my car to the tip- not fun.
They've also moved many old beds,furniture.Very reliable.”
“Great idea. I personally only use on occasion when my black bin is full as we have three week collection. The whole process is super easy and they've been really reliable. Would highly recommend.”
“Been using busy bins for extra water for years. Mostly regular collections, but when I have needed extra collections at short notice, it's always been no trouble and I've never had a problem.”
“I can't praise Busy Bins enough I have used them several times always turn up on right days very efficient no excuse for people to dump rubbish when this service is available.Thank you”
