“We have used Busy Bins a few times and always find the online booking system easy to use and receive updates of when bin is being collected. Always collected on day they stated and would definitely recommend.”
“Some months our grey bin was being filled within a week and had 2 week to wait for collection with no where to put our rubbish!!
I shopping around and found busybins to be the cheapest and most reliable bin empty service !! Never missed a collection . Very good service given .”
“I have been really ill and busy bins has been invaluable, I can book from anywhere really simply online which I prefer than a lengthy call. So easy just click what you need emptying and its done, always on the day requested so I can get help go get the bins out. Really cheap and could not recommend more.”
“Fast, friendly and efficient.
Ordered online on Monday, spoke to a lovely lady on customer services to confirm I had done it right, bin & bags picked up 8am on the Tuesday.
Lucky the next day was my area collection day.
With our bins on 3 week rotation with the council would defo recommend and use again. Especially in summer to stop them dreaded fly’s.”
“We'd missed our black bin and couldnr possibly go another 3 weeks for it to be emptied. It was super easy to organise and pay for a bin collection. I just put it out like I would for the council bin day, and it was emptied with no problems. I would highly recommend Busy Bins and will definitely use them again.”
“This isn’t the 1st time Busy Bobs have messed up but this time, they went to the wrong address and emptied the wrong bin, despite a note on the request on where to go specifically, to avoid any confusion. I completed the request a week earlier which cost £13.00 as I had an extra bag. I requested a refund that cost me £2 for THEIR administration fee; what an absolute joke!
I gave my money in good faith for a service which I thought, despite past mistakes would be good for it. Turns out, they’re not, they’re just that incompetent. Never again.”
Hello Hayley,
Thanks for the feedback.
I've looked into the collection and can appreciate your frustration with it happening twice.
Mistakes do happen, we did actually think that we had emptied the correct bin on Friday 31st March and the driver marked it down as being emptied on our GPS System.
When you rang, that was when we first knew that your bin hadn't been emptied and that we had emptied the bin at an incorrect address. We did then speak to the driver to find out a little more information and he felt like he had gone to the correct cobbled street and the bin did have the correct number on.
What we normally do in these circumstances is offer to call back for you after receiving more detailed instructions or we offer to put a bin in credit for another collection.
We appreciate that you did n't want to do this so we processed the refund. We do get charged for processing the payments but I have refunded the £2 admin fee to you after being made aware by a member of the team.
We genuinely thought we had emptied the bin but it looks to have been a genuine error instead. We hoped to rectify it so the charge of incompetence seems a little harsh. We do though appreciate the feedback and will use it to improve where can and we do understand that you don't wish to use us.
All the best
Josh Morris
Busy Bins Founder
“Busy bins have been a godsend to me, as a family of five we really struggled with the 3 weekly collection provided by the council. It’s now so easy for me to book an extra collection in between so I don’t have rubbish piling up. I’d recommend this service as it’s reasonable in price, reliable and an easy solution. Five stars from us.”
“Easy to book and fast turnaround. I google searched private bin removals but struggled to find a bundle for all 4 bins that was reasonable, until I found busybins! I recently moved into my new house, but it had been empty for quite some time, so the other residents had all took turns filling up my 4 bins and they were so full and stinky that the council always left them and wouldn’t empty them. I wanted to make sure they were nice and clean for when I moved in, so booked with busy bins. It was a really fast turn around in around a week they were emptied and put back on my property nice and clean! Now the council will actually maintain emptying them as they aren’t overfilling! Thankyou busybins :)”
“great job done at fair prices except 1 issue; the bedframe was taken but not the mattress andther eis no option to choose on the website for mattress, so we are left with that and do not know what to do.”
Hello Kevin,
Thanks for the reply and feedback.
If you still have an issue with the mattress please could you call us on 0161 766 3330 and we can book that in for you.
Unfortunately there was a change in regulations and we had to stop doing mattress disposal but we have a new disposal outlet now and we will be able to collect the mattress for you. It's not yet set back up on the website so please do call.
All the best, Josh.
