Burnhills Reviews

Name: Burnhills
Rating: 4.90

4.9 Rating 6,150 Reviews

99 %

of reviewers recommend Burnhills

4.9

Based on 6,150 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Burnhills 5 star review on 22nd January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item received quickly thank you, perfect fit,well packaged”

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Posted 1 year ago

“I purchase millet seed and seed bells from Burnhills on a regular basis .The Millet seed and seed bells are great quality my budgie loves them .The delivery time is super fast and the packing is great .I would recommend them to any one .Many Thanks”

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Posted 1 year ago

“First class company with next day delivery used them before and will definitely be buying again”

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Posted 1 year ago

“Very pleased with goods and delivery”

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Posted 1 year ago

“Nice clean oats”

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Posted 1 year ago

“Excellent Prices First Class Delivery Definate 5/5”

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Posted 1 year ago

“Great service and thank you”

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Posted 1 year ago

“Really good , quick service, can’t fault !”

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Posted 1 year ago

“Very efficient company and a good product delivered quickly and I am happy with it”

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Posted 1 year ago

“I needed to collect my order straight away after buying online. I rung Burnhills to check that was okay and it would be ready for me and sure enough when l arrived it was ready and waiting. Thank you”

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Posted 1 year ago

“I wasn’t impressed with the customer service at all. I ordered Express Delivery paying £6.95 extra on a Friday knowing it would come through DHL who deliver on a Saturday. I got notified that it was at depot at 4am Saturday but wouldn’t be delivered until Tuesday due to bank holiday. When I raised with Burnhills they said they don’t pay for Saturday deliveries as ‘it would cost too much’. I found the service bad and the attitude worse.”

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Posted 1 year ago

Thank you for your review. I am very sorry that the service fell below expectations. DHL do offer a Saturday delivery service, but it does cost nearly 3 times as much, which does unfortunately make it unviable. We do however offer a next-working day service and we reflect this, along with any adjustments for bank holidays, in our delivery estimates. This allows customers to see when the delivery is likely to arrive. The delivery estimate shown at the checkout when you placed the order was Tuesday 9th May. I am sorry if you didn’t see this. The delivery estimate appears next to the selected courier at the “Delivery” stage of the checkout process. I hope that explains everything and I do apologise again.

Posted 1 year ago

“Very good service and efficient the product came well wrapped up and I am very pleased”

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Posted 1 year ago

“Friendly and efficient service”

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Posted 1 year ago

“1 class service from the staff at Burnhills,they took my order over the phone an told me the wheel was out of stock but as soon as the wheel came in Burnhills called me and sent it out. 5☆s thank you 😊”

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Posted 1 year ago

“Quick, easy ordering and delivery, at reasonable cost.”

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Posted 1 year ago

“Great fly mask speedily delivered, thank you.”

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Posted 1 year ago

“Dogs love the food, will definitely order again”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Great product fast delivery say no more thank you”

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Posted 1 year ago

“Great service. Delivery as stated”

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Posted 1 year ago

Burnhills is rated 4.9 based on 6,150 reviews