BUNAC Reviews

Name: BUNAC
Rating: 4.67

4.7 Rating 441 Reviews

92 %

of reviewers recommend BUNAC

4.7

Based on 441 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BUNAC:

BUNAC have been taking the stress out of work and travel experiences for students and young people globally since 1962. We remove barriers, provide expertise and we’re passionate about bringing the world closer together.

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BUNAC 5 star review on 14th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The advisor Roysin was extremely polite and helpful. Thankfully to her I am very well informed about the USA Camp and I am looking forward to join the camp this sunmer.”

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Posted 2 years ago

Thank you so much for the 5 star rating of BUNAC, Iveta! I'm so glad to hear that Roisin was helpful and informative and that you're looking forward to your summer in the USA! Thank you - The BUNAC Team!

Posted 2 years ago

“Roisin Doyle was amazing. She made me feel so reassured and gave me brilliant advice. She's made it known that if I need anything I can contact her - it's so nice to have someone to help you every step of the way.”

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Posted 2 years ago

Thank you for the kind words Alisha! I'm so glad to hear that Roisin Doyle was helpful and made you feel reassured. It's very reassuring to have someone to support you every step of the way, and we're here to help you through the entire process. - The BUNAC Team

Posted 2 years ago

“BUNAC was and continues to be super helpful, and Sharyn is super friendly, approachable and clearly puts effort into her work. I would 100% recommend BUNAC to a friend.”

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Posted 2 years ago

Thank you for your kind words, Will! We are so pleased to hear that BUNAC was and continues to be helpful and that Sharyn has been friendly, approachable and puts in effort into her work. We really appreciate the 5-star rating from you and your suggestion to recommend BUNAC to a friend! - The BUNAC Team

Posted 2 years ago

“I signed up for the BUNAC Canada program, it seemed like once in a lifetime, exciting, well run and organised process. After having a chat with Jessie from the team over Teams and her describing how wonderful the trip was, I signed up and paid the deposit. However, after paying the fee, I never was contacted again officially by any of the staff working at BUNAC and only received the very occasional automated email, and usually I would be the first to reach out. I finally sent my concerns and queries to BUNAC as the information provided via the Teams call with Jessie from BUNAC didn't match the information provided on their website, in addition to receiving little to no contact from the team. The main issues being the job listings on the website all require significant experience, however on the Teams called I asked about the experience needed and was told as long as you have a good attitude and work hard you will receive the job. I also got told on the call there would be options for single rooms or twin share but then the email sent back from BUNAC contradicted this saying most staff accomodation was a shared bedroom and bathroom with 6-10 people, not sure how this works with everyone working and using one bathroom and facilities etc lol. I was also told on the Teams call we would only receive up to 3 job interviews set up with the ultimate program but then in the email I was told this can happen as many times as possible. They also said they could not guarantee a job at the same place as or near my cousin which we both requested. I believe BUNAC simply sold me this dream of a trip to grab some quick cash without caring about the participants and their needs and providing the support and information they claim to excel at. They continually contradicted themselves, said they could not guarantee things for certain to almost every basic question I asked them or said I needed to be more open minded and flexible. After sharing my concerns and asking for more information, instead of offering to help and addressing my concerns, staff member Ellisia Cartwright simply said ''that's fine, I will just remove your profile then if it doesn't suit your needs'' To a paying customer??!! UNPROFESSIONAL AND LAZY service!! Definitely a service to avoid, you'd be better off doing your own research and planning a working holiday that suits you and your needs.”

Helpful Report

Posted 2 years ago

Hi Charlie, Thank you for leaving your review. Firstly we take all feedback very seriously at BUNAC and therefore have looked into your account further with this. When it comes to the jobs I understand you mentioned you have experience in retail and reception, which is very suitable for the customer service roles we provide on the program. You do not need a degree or specific years of experience with these positions and your correct positive attitude will get you a long way with seasonal jobs. As we are not the hiring resorts, we can never guarantee a job, as ultimately it is up to you to pass the interview stages, but we are there every step of the way to assist with any feedback on these interviews and will continue to pass you through to different resorts if you are not successful with your first pick. The past 3 seasons we have run on a 98% success rate for jobs, and the other 2 percent were people who changed their mind about seasonal work before the season began, so that's a pretty good ratio of people getting out to work. Regarding accommodation, all options include the possibility of some resorts having single or twin rooms among other shared styles. You get access to the accommodation details before putting your preferences forward and paying the final fee. This ensures you are aware of the accommodation specifics at the resort of your choice before committing. The accommodation with the resorts is on a first in first served basis. We apologise that you do not feel like you got the customer service and can assure you we looked into this further for you. If you feel like there is anything more we can assist you with please, please do not hesitate to give us an email and address to "Head of Customer Experience". - Thanks, BUNAC Team.

Posted 2 years ago

“I was told at the beginning of November that I was eligible for the American work program. I spent two months saving madly, selling my possessions, making plans to export my dog, looking at apartments. But the day I was set to pay the remaining $1800 fee, I stopped, and queried the order of the next steps, as two had been swapped around since I had my interview. Then I'm asked to provide the same information that was on the website I sent to the Operations Coordinator on the first day we discussed it, two months earlier. Suddenly, I wasn't eligible for the program. Yes, mistakes happen. But only checking if my school was accredited is simply not enough. All the Coordinator needed to do was read one solitary page, with the relevant information to assess if I was eligible (credits/EFTs/hours per week of study/how the course was delivered) included on it. I wasted two entire months working towards a goal I was told I was eligible for, but truthfully never was. The fact I got my non-refundable deposit back should honestly tell you everything! Now, the rest of my family has left for America, while I sit here in NZ on my computer, day after day, applying fruitlessly for work sponsored visa jobs. To say I am DEVASTATED at this outcome is an understatement. My dream has been to go to America for 15+ years, now it may never happen for me. If you've read to the end, thank you. Now, go and make sure you yourself are actually eligible for your program, before you pay any money to BUNAC!”

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Posted 2 years ago

Thank you very much for taking the time to write a review and we are sorry that your experience with BUNAC wasn’t as positive as you’d anticipated. As our Grad USA program does have very specific eligibility criteria, we have a two-step eligibility process in place with our sponsor. This ensures that none of our participants reach the stage where they attend their consulate appointment and have their visa application rejected. You were advised three weeks before you submitted your application that only after our sponsor reviewed and accepted your supporting documents, would you be formally accepted onto the program. Until then, we were only able to accept your application based on the information that we had at the time. Due to Covid requirement's, there were some grey areas surrounding the eligibility of online study, and in your case, there was also some ambiguity around study load. Unfortunately, in your specific case, our sponsor was not confident the course criteria were met and as such wasn’t unable to provide you with a certificate of eligibility. Upon receiving this news, we notified you and actioned the refund within 48 hours. We are truly sorry about your current personal circumstances and hope that you are able to find an alternative path to live and work in the USA in the future. - The BUNAC Team

Posted 2 years ago

“Sharyn delivered a high quality service with great enthusiasm. She is there to help you with every need. No need is to small and she smashes it. It was a great experience”

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Posted 2 years ago

Thank you so much for your 5 star rating of BUNAC, Lachlan. We are so pleased to hear that you had a positive experience with Sharyn and that she was able to help you with all of your needs! - The BUNAC Team

Posted 2 years ago

“I booked for November 22 in Auckland and had the best experience ever. Met the best people and Sharyn was the best leader I could've asked for! She was super helpful fun and approachable and helped with literally anything we asked or needed! Am recommending this program to everyone I know!”

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Posted 2 years ago

Thank you Katy for the amazing 5 star rating! It's awesome to hear that Sharyn was the perfect leader and helped you with everything you asked and needed. - The BUNAC Team

Posted 2 years ago

“I was part of the Work NZ programme in October 2022; my journey to NZ was absolutely awful due to delayed flights and lost luggage, and I arrived ready to turn around and go back home, but Sharyn was an absolute hero and looked after me right from the start, going out of her way to make sure my delayed arrival in NZ went well and I didn't miss out on anything. I honestly can't thank her enough! I've also made really great friends through the BUNAC groups and love how inclusive the group is, if you ever have a problem, there is always someone who is happy to help :)”

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Posted 2 years ago

Thank you so much for your 5 star rating and fantastic words about the BUNAC Work NZ programme!. It sounds like Sharyn really made your arrival easier during a difficult time. We also love hearing that you have made great friends through the BUNAC groups! - The BUNAC Team

Posted 2 years ago

“Am really enjoying me working holiday in New Zealand so far and it's great to have BUNAC as a saftey net and for help if I need it.”

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Posted 2 years ago

Thank you so much for your 5 star rating of BUNAC! It's really amazing to hear that our services were able to help you make the most of your working holiday in New Zealand. - The BUNAC Team

Posted 2 years ago

“The team at BUNAC are great ! I have been in contact with Jessie, she is super informative and always willing to help. I immediately felt comfortable working with BUNAC, I would highly recommend.”

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Posted 2 years ago

Thank you so much for the 5 star rating! We are delighted to hear that Jessie at BUNAC has been so helpful and that you have felt comfortable working with us. - The BUNAC Team

Posted 2 years ago

“When I wanted to work at a summer camp in another country at first I was really confused as to how the whole process worked or where to start. After a few research, I found BUNAC, and had my first meeting eith Róisín. She was really kind and has been helping me with all my questions. So to anyone looking for an agency to start working with, this is your sign! They have made me feel nothing but comfortable since the beggining. Can't wait for my first time as a summer camp staff!”

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Posted 2 years ago

Thank you Sofía for your kind 5 star rating of BUNAC! We really appreciate your feedback and I'm so glad to hear you had a great meeting with Róisín and that you are feeling comfortable with us. We hope you enjoy your experience working at your summer camp, and we look forward to assisting you with any questions or doubts you might have. - The BUNAC Team

Posted 2 years ago

“I arrived in Auckland a week ago and was warmly welcomed. In no time New Zealand felt like a second home. Thanks to bunec and especially Sharyn, the group quickly came together and now almost feels like family to me.Thank you so much for the wonderful experience and 24/7 support!!”

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Posted 2 years ago

Thank you so much for your kind review and your 5 star rating - we're thrilled to hear that you have had such an amazing experience so far in New Zealand!

Posted 2 years ago

“The team was very helpful when planning to get down to New Zealand. Lots of helpful information and tips through the whole process. Initially arriving in NZ was great as Sharyn Hight was very comforting and welcoming and made everything easy. She looks out for everyone and does what she can to make sure everyone gets what they need.”

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Posted 2 years ago

Thanks so much for the 5-star rating, Lexi! We’re so glad you enjoyed your experience with the BUNAC team!

Posted 2 years ago

“Jessie has been very supportive, friendly, informative, knowledgeable and helpful throughout the process. She is quick to respond to any questions. I would recommend working with her.”

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Posted 2 years ago

Thank you so much for your 5 star rating! We completely appreciate your kind words and feel really lucky to have someone like Jessie working with us! It's lovely to hear that she has been so supportive, friendly, informative, knowledgeable and helpful. It is always great to know that our customers are in the best of hands with Jessie leading the way. - The BUNAC Team

Posted 2 years ago

“Traveling alone to the other end of the world for the first time makes you question a lot. There is a lot of information on the internet, sometimes too much to know where to start. But none of this information will really help you in the first few days like BUNAC, especially Sharyn Hight from the New Zealand project made you feel welcome straight away. All questions were answered, even those that came up later as you keep them as contact person. Furthermore, you meet many who are in the same boat and and that's how many traveling groups were born.”

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Posted 2 years ago

Thank you very much for your 5 star rating of BUNAC, Neela! We know that traveling alone to the other end of the world for the first time makes you question a lot, but we are glad that Sharyn Hight from the New Zealand team made you feel welcome straight away. - The BUNAC team

Posted 2 years ago

“I booked the Working Holiday program with BUNAC and was quite unsure if it will meet my needs. But now I can say that is was a very good decision to book with BUNAC. From the beginning of the trip to now enjoying the first adventures here in New Zealand Sharyn helped me with literally every problem occurred. You can mail her or even call her at any time and she will try her best for you. And Lachlan is the guy who has an answer on nearly every question no matter if it's travel tips, accomodation tips or anything else. Really enjoyed the first few days here in NZ with BUNAC.”

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Posted 2 years ago

Thank you so much for your 5-star review, Christoph! We are so glad to hear that you had a great experience when booking the Working Holiday program with BUNAC, and that Sharyn and Lachlan have been able to help you out with the various issues you have encountered. We appreciate the kind words and look forward to helping you out on your adventure in New Zealand! The BUNAC Team

Posted 2 years ago

“The orientation week was very useful. We got many important tips and were perfectly guided through the IRD. Sharyn prepared us perfectly and was very friendly. Even after the first week you can always turn to her, which is a very big help.”

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Posted 2 years ago

Thank you so much for your 5 star rating of BUNAC! We are so pleased to hear that you found the orientation week so useful and that Sharyn was able to guide you through the IRD process perfectly. - The BUNAC Team

Posted 2 years ago

“Absolutely great support from Sharyn from the get go, I honestly do not know how that women provides the support she does. She was always there to answer any emails I had before I had arrived in New Zealand, greeted with a hug when we first met face to face and always so nice and polite. Since leaving the 4 day experience at BUNAC, Sharyn has constantly provided support by sending jobs all over the country, recommendations of places to stay and nice messages. The only way I would say BUNAC could improve is more games/ice breakers to start with. I don't think many of us felt that comfortable with each other until day 3/4 which was a shame as we were all leaving soon afterwards. I think the activities needed to be at the beginning or have more activities like games of pool/bowling etc.”

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Posted 2 years ago

Thank you for your 4 star rating. It's great to hear about how kind and supportive Sharyn has been during your time with us. We appreciate the feedback on ways we could improve our activities, and we're always open to suggestions on how to make sure our customers have the best experience possible. - The BUNAC Team

Posted 2 years ago

“Sharyn is so lovely. She's there for everyone, solves problems fast and has a really personal connection to everyone”

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Posted 2 years ago

Fabian, Thank you for taking the time to leave us a five-star rating. We are so glad to have been able to provide you an amazing BUNAC experience. We also appreciate your kind words about Sharyn. - The BUNAC team

Posted 2 years ago

“I was really scared when I first decided to make the move to NZ but the BUNAC team couldn’t have been more helpful from start to finish. The team before I left were brilliant and answered all of my silly questions without hesitation. When I arrived in New Zealand Sharyn and Lachlan were so helpful and funny and made me feel so much better about this massive decision I had made. Whether it was helping with bank accounts, IRD numbers or looking over my CV they made time for everyone and helped in any way they could. I genuinely don’t think I could have done half of this stuff without their support. I have also met such an amazing bunch of people out here and I hope we will stay in touch whilst we are all here.”

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Posted 2 years ago

Thank you so much for your fantastic 5 star rating, Sian! It's great to see that you were so satisfied with our service. Your kind words mean a lot to the team! We're really glad to hear you had such a great experience from start to finish and that our team was able to help make the transition to New Zealand so much easier. We hope you continue to make fantastic memories in New Zealand! - The BUNAC Team

Posted 2 years ago

BUNAC is rated 4.7 based on 441 reviews