BUNAC Reviews

Name: BUNAC
Rating: 4.67

4.7 Rating 437 Reviews

92 %

of reviewers recommend BUNAC

4.7

Based on 437 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
On-time Delivery	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BUNAC:

BUNAC have been taking the stress out of work and travel experiences for students and young people globally since 1962. We remove barriers, provide expertise and we’re passionate about bringing the world closer together.

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BUNAC 5 star review on 14th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have found a Summer Camp placement in the US through the help of BUNAC, at first I was so lost & confused where to begin or start, BUNAC have been honestly the best company & help for me. They have helped me every step of the way & answered every question under the sun that I had! I couldn’t recommend them enough! The price was completely worth it & they replied to my emails & sent my forms in the mail so incredibly quick, it couldn’t have been a more smooth sailing process. The staff are so so kind & helpful!”

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Posted 1 year ago

Thank you so much for your awesome 5 star rating! We're so glad to hear that you found a summer camp placement with our help. It's wonderful that we could be there to help you through the process and that our staff were kind and helpful. Thank you for the recommendation! - The BUNAC team

Posted 1 year ago

“I was helped by Ed Sayers, who did a wonderful job answering my queries about the Work Canada scheme. He was prompt, patient and very pleasant to deal with.”

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Posted 1 year ago

Thank you so much for your 5-star rating of BUNAC! I'm especially pleased to hear that Ed Sayers was able to provide you with knowledgeable and friendly assistance with the Work Canada scheme. We truly appreciate your kind words and are so glad that you had a positive experience. - The BUNAC Team

Posted 1 year ago

“BUNAC were incredibly helpful in guiding me through the process of finding a summer camp. They were always very willing and informative when answering any additional questions that I had which made the process easy and stress-free.”

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Posted 1 year ago

Thank you for your kind words, Mary! I'm so glad that BUNAC was able to make the process of finding a summer camp easy and stress-free. - The BUNAC Team

Posted 1 year ago

“Amy was so helpful and happy to answer any questions! She was informative and so friendly so I felt comfortable and confident speaking to her.”

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Posted 1 year ago

Thanks so much for your 5 star rating of BUNAC, Lauren! We are delighted to hear that Amy was so helpful and happy to answer any questions! We really appreciate that you have been a repeating customer - it's fantastic to have your continued support.- The BUNAC Team

Posted 1 year ago

“BUNAC has been great. I'm going to camp in America this summer (2023) and even though I applied late, BUNAC helped me get a placement in-time and fast. I'm in the process of getting my visa, and I'm excited. I highly recommend BUNAC to anyone”

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Posted 1 year ago

Thank you so much for the 5 star rating, Cem! We're so happy to hear that BUNAC has been great for helping you secure a placement in-time and fast for your America camping trip in 2023! We are so glad to be a part of your journey to the US and sending our congratulations on the visa process. We hope you have a wonderful experience and thank you for highly recommending us to others! - The BUNAC Team

Posted 1 year ago

“Always received support and was taken care of. The whole experience was great to be honest cant describe it enough. Customer service was really great, can be reached easily and at anytime. Prices are reasonable and fair.”

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Posted 1 year ago

We're so glad you've had such a positive experience overall; it's great to hear that our customer service is so helpful and easy to reach at any time and that our prices are reasonable and fair. We're so grateful for your feedback and look forward to helping you in the future! - The BUNAC Team

Posted 1 year ago

“Ed was very helpful with answering my question and very informative as to how to application process works.”

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Posted 1 year ago

Thank you so much for your 5-star rating of BUNAC! We appreciate your business and are glad to hear that Ed was helpful with answering your question and informed you on the application process. - The BUNAC Team

Posted 1 year ago

“Róisín was very helpful and gave me all the right directions to get my application underway :)”

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Posted 1 year ago

Thank you very much for your 5 star review of BUNAC! I'm very glad you found Róisín helpful and that she gave you the right directions to get your application underway - that's fantastic to hear! - The BUNAC Team

Posted 1 year ago

“It helped me to find an awesome summer job placement!”

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Posted 1 year ago

Thank you, Ralph, for your 5 star rating of BUNAC! We're so glad that you found an awesome summer job placement with us! - The BUNAC Team

Posted 1 year ago

“Bunac team has been very helpful with booking my upcoming Australian trip! Very responsive and kind they are, especially Hannah and Ellisia☺️ I’ve used Bunac before for an internship in the UK, and I’m happy to use them again!”

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Posted 1 year ago

Thank you so much for your 5-star rating and your kind words! It's wonderful to hear that you had a great experience with us. We understand how important a positive and supportive experience is and we're really glad you feel that way. Thank you again for your kind words and your loyalty. We're thrilled to be part of your journey to Australia! - The BUNAC Team

Posted 1 year ago

“BUNAC is an excellent organisation. Thanks to them, I was able to go to England. Their service has always been very good and I am very happy with my experience in England.”

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Posted 1 year ago

Thank you for the 5 star rating, Maly! We are so happy that you had a great experience in the UK and that we was able to help with this. Thanks - BUNAC

Posted 1 year ago

“I have so far had a great experience with BUNAC! Róisín has been very helpful, I have received quick but informative answers to my questions.”

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Posted 1 year ago

Thank you for the fantastic review Sebastian! I'm really pleased to hear that you had such a great experience with BUNAC. Roisin's help and the quick and informative responses to your questions are something we're always striving for, so it's great to hear that we got it right.

Posted 1 year ago

“Always really prompt to answer with any question! Can’t reccommed enough”

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Posted 1 year ago

Thank you so much for your glowing 5 star review of BUNAC! We are extremely pleased to hear that we are always prompt in answering your questions. We are glad that you would recommend us and appreciate your appreciation!

Posted 1 year ago

“BUNAC provided me with precious help during my internship”

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Posted 1 year ago

Thanks so much for sharing your 5-star rating of BUNAC! We're so glad to hear that BUNAC provided you with such valuable assistance during your internship. We strive to deliver the best services, so your feedback is greatly appreciated.

Posted 1 year ago

“I can't say enough good things about my NZ bunac experience.! They made the whole preparation to go so straightforward and simple. The details of moving to a new country can feel so overwhelming, but they tell you what you need to do as you go and really make it way more manageable. The orientation days were helpful for settling in, and getting a direction for your trip. It was a nice balance between practical and fun. Sharyn is such a kind, warm person. Its a real comfort to have someone that you know you can call if anything happens. One of the greatest parts is that you have a built in community as you move around. I'm travelling on my own and that has been so valuable! If you're going anyway, especially on your own, going with bunac is so worth the investment! Its really taken a lot of the stress off of a really fun experience.”

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Posted 1 year ago

Thank you so much for your glowing review, Meadhbh! It sounds like you had a wonderful experience with BUNAC and I'm so glad to hear you found the preparation and orientation helpful and that our staff provided the comfort and support you needed during your journey. We're pleased to have you as a loyal customer and are glad to know that your experience with us has been such a positive one!

Posted 1 year ago

“Really helpful and with step by step information on all forms that need to be filled out. Always someone who can help you via email and I have always had a quick response. I'm in Canada now from the UK, loving the experience and working over here. The bonus is I get free skiing ⛷️”

BUNAC 5 star review on 21st February 2023

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Posted 1 year ago

Thank you for your five star ⭐️⭐️⭐️⭐️⭐️ rating of BUNAC, Dean! We're so pleased to hear that you've had great support and advice throughout the process, and are glad to hear you're now loving the Canadian experience and taking advantage of all the winter sports on offer! - The BUNAC Team

Posted 1 year ago

“The advisor Roysin was extremely polite and helpful. Thankfully to her I am very well informed about the USA Camp and I am looking forward to join the camp this sunmer.”

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Posted 1 year ago

Thank you so much for the 5 star rating of BUNAC, Iveta! I'm so glad to hear that Roisin was helpful and informative and that you're looking forward to your summer in the USA! Thank you - The BUNAC Team!

Posted 1 year ago

“Roisin Doyle was amazing. She made me feel so reassured and gave me brilliant advice. She's made it known that if I need anything I can contact her - it's so nice to have someone to help you every step of the way.”

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Posted 1 year ago

Thank you for the kind words Alisha! I'm so glad to hear that Roisin Doyle was helpful and made you feel reassured. It's very reassuring to have someone to support you every step of the way, and we're here to help you through the entire process. - The BUNAC Team

Posted 1 year ago

“BUNAC was and continues to be super helpful, and Sharyn is super friendly, approachable and clearly puts effort into her work. I would 100% recommend BUNAC to a friend.”

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Posted 1 year ago

Thank you for your kind words, Will! We are so pleased to hear that BUNAC was and continues to be helpful and that Sharyn has been friendly, approachable and puts in effort into her work. We really appreciate the 5-star rating from you and your suggestion to recommend BUNAC to a friend! - The BUNAC Team

Posted 1 year ago

“I signed up for the BUNAC Canada program, it seemed like once in a lifetime, exciting, well run and organised process. After having a chat with Jessie from the team over Teams and her describing how wonderful the trip was, I signed up and paid the deposit. However, after paying the fee, I never was contacted again officially by any of the staff working at BUNAC and only received the very occasional automated email, and usually I would be the first to reach out. I finally sent my concerns and queries to BUNAC as the information provided via the Teams call with Jessie from BUNAC didn't match the information provided on their website, in addition to receiving little to no contact from the team. The main issues being the job listings on the website all require significant experience, however on the Teams called I asked about the experience needed and was told as long as you have a good attitude and work hard you will receive the job. I also got told on the call there would be options for single rooms or twin share but then the email sent back from BUNAC contradicted this saying most staff accomodation was a shared bedroom and bathroom with 6-10 people, not sure how this works with everyone working and using one bathroom and facilities etc lol. I was also told on the Teams call we would only receive up to 3 job interviews set up with the ultimate program but then in the email I was told this can happen as many times as possible. They also said they could not guarantee a job at the same place as or near my cousin which we both requested. I believe BUNAC simply sold me this dream of a trip to grab some quick cash without caring about the participants and their needs and providing the support and information they claim to excel at. They continually contradicted themselves, said they could not guarantee things for certain to almost every basic question I asked them or said I needed to be more open minded and flexible. After sharing my concerns and asking for more information, instead of offering to help and addressing my concerns, staff member Ellisia Cartwright simply said ''that's fine, I will just remove your profile then if it doesn't suit your needs'' To a paying customer??!! UNPROFESSIONAL AND LAZY service!! Definitely a service to avoid, you'd be better off doing your own research and planning a working holiday that suits you and your needs.”

Helpful Report

Posted 1 year ago

Hi Charlie, Thank you for leaving your review. Firstly we take all feedback very seriously at BUNAC and therefore have looked into your account further with this. When it comes to the jobs I understand you mentioned you have experience in retail and reception, which is very suitable for the customer service roles we provide on the program. You do not need a degree or specific years of experience with these positions and your correct positive attitude will get you a long way with seasonal jobs. As we are not the hiring resorts, we can never guarantee a job, as ultimately it is up to you to pass the interview stages, but we are there every step of the way to assist with any feedback on these interviews and will continue to pass you through to different resorts if you are not successful with your first pick. The past 3 seasons we have run on a 98% success rate for jobs, and the other 2 percent were people who changed their mind about seasonal work before the season began, so that's a pretty good ratio of people getting out to work. Regarding accommodation, all options include the possibility of some resorts having single or twin rooms among other shared styles. You get access to the accommodation details before putting your preferences forward and paying the final fee. This ensures you are aware of the accommodation specifics at the resort of your choice before committing. The accommodation with the resorts is on a first in first served basis. We apologise that you do not feel like you got the customer service and can assure you we looked into this further for you. If you feel like there is anything more we can assist you with please, please do not hesitate to give us an email and address to "Head of Customer Experience". - Thanks, BUNAC Team.

Posted 1 year ago

BUNAC is rated 4.7 based on 437 reviews