Building Supplies Direct Reviews

Name: Building Supplies Direct
Rating: 4.53

4.5 Rating 2,049 Reviews

88 %

of reviewers recommend Building Supplies Direct

4.5

Based on 2,049 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Building Supplies Direct 5 star review on 18th August 2021

Anonymous

Building Supplies Direct 5 star review on 30th March 2021

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Building Supplies Direct 5 star review on 13th March 2021

Anonymous

Building Supplies Direct 5 star review on 2nd March 2021

Building Supplies Direct 5 star review on 11th December 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered product and expected delivery within 5-7 working days and was delighted to receive the product the very next day - exceptional service - well done”

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Posted 3 years ago

“Quick to despatch, exactly what I wanted”

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Posted 3 years ago

“Fast and efficient.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Best price and speedy delivery”

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Posted 3 years ago

“I have been very reluctant to place this disappointing review here. I have tried to express my disappointmet directly with the company management. Unfortunately, i have been prevented from doing this by the sales assistant. I have made numerous requests by Email, telephone and old fashioned letter for my concerns to be forwarded and for somebody in authority to make a comment. After three weeks i have conceded defeat. My issue is that i made an order and paid for express delivery for items i needed for a job that i could not get locally. The order arrived i the specified time, however, they were completely the wrong items. I informed the company immediately. I was told that they would arrange for a courier to collect the items and that once the items were back with them, they would send the correct items. I was told that the courier would collect the items the following week. My obvious consternation was that, this was their error and that i needed the items straight away. My request was flatly and unsympathectically refused as was my request to contact someone in a managerial position. I asked for a refund and bought the items from another online company. It took 9 days to get refund. This quote is from their website:- "Our aim is to provide you with top quality products, at trade prices, straight to your door, hassle-free. Try our service and if you're not happy, give us a call and we'll make sure that you are!" This certainly does not come close to my experience. It's interesting to see all the 5 star reviews which all relate to when they supply the right things in the right time scales (basically doing what they are paid to do). In my view a company is better measured in how they respond when they do things wrong, sadly on this occasion they have been found wanting.”

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Posted 3 years ago

“Very good all round service, will definitely be using you again”

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Posted 3 years ago

“Great item at good price, very quick dispatch, good communications, a pleasure to do business with you.”

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Posted 3 years ago

“Clear, best price, delivered in time and really well packaged. Great supplier.”

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Posted 3 years ago

“Website is easy to navigate, found what I needed straight away ( with a bizarre selection of words I popped in the search bar!). Kept updated as to the dispatch and delivery of my items. Delivery arrived on time and was just what I was expecting - great quality, fabulous pricing. Will definitely use for anything else I need. Would recommend highly.”

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Posted 3 years ago

“Good price good service”

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Posted 3 years ago

“Prompt service and very good product”

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Posted 3 years ago

“Excellent service and delivery time”

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Posted 3 years ago

“excellent fast delivery”

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Posted 3 years ago

“This company had the product I needed, at a reasonable price and it arrived earlier than expected. I will definitely use them again”

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Posted 3 years ago

“Great store, fast delivery!”

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Posted 3 years ago

“Great deal but item was dispatched in its manufacturers box without any additional packaging. It was very fortunate that the item was not damaged as the box was burst open at one corner.”

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Posted 3 years ago

“Quick easy purchase”

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Posted 3 years ago

“Fantastic service, resolved an issue with a missing item (courier at fault) immediately with no quibble. Will use again and also the cheapest I could find.”

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Posted 3 years ago

“Very good, quick delivery”

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Posted 3 years ago

Building Supplies Direct is rated 4.5 based on 2,049 reviews