Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.06

4.1 Rating 1,687 Reviews

76 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Merchanting Ltd 5 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

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“Very good products and great service but this is let down by their chosen carrier DHL”

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Posted 2 years ago

“Excellent delivered really quickly”

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Posted 2 years ago

“excellent service & delivery - thank you”

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Posted 2 years ago

“They do their own deliveries, and it was all delivered quickly and with a smile. Very happy with the service.”

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Posted 2 years ago

“Super fast delivery”

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Posted 2 years ago

“Fast delivery but no email, text or phone call on day of delivery, luckily my son was in or nobody would of been home to accept. Some of the wood was quite warped & one piece had a bad split in it.”

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Posted 2 years ago

“excellent service very quick delivery however there were damages to both panels , we didn’t report as courier said that he would and he did take photographs, we were expecting a reply from you”

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Posted 2 years ago

“Very happy with the service n goods supplied. Thanks”

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Posted 2 years ago

“Builders Marketplace themselves were extremely helpful and polite , however their delivery partner were exactly the opposite, took 5 days to eventually deliver to the correct address”

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Posted 2 years ago

“Great service and quick too”

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Posted 2 years ago

“Merchandise good standard. No damage. Delivered as promised. Helpful delivery guy. Thank you. Really pleased . 1 thing- I couldn’t find the width of each embossed panel on a 4ft width board. Couldn’t tel from the picture. Fortunately they’re perfect for what I wanted- they match my original cottage doors. Thank you.”

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Posted 2 years ago

“very good service”

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Posted 2 years ago

“Very pleased with product and delivery was exceptionally fast”

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Posted 2 years ago

“Great service and very helpful staff”

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Posted 2 years ago

“Your delivery service is appalling. I’m still waiting on an order placed over 2 weeks ago. Nice one. Any chance of a word with the management? No? Didn’t think so.”

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Posted 2 years ago

“I have no problem with the product. However, I requested 5 cut mdf panels along with some full size panels. The cut panels arrived cut incorrectly sized so thinking I had put the measurements down wrong (width/length) I accepted probably my fault and reordered the 5 cut panels with the measurements the other way around (length/width). I received 9 cut panels, all the wrong size and with the grooves running in the wrong direction. I contacted Builders Marketplace and was told to email the Company with my complaint and attach a picture of each panel that I had received. Having done this I received a reply stating I had ordered the wrong type of MDF. So, I emailed back with a drawing of exactly what I required and after 3 phone calls eventually spoke to someone who took my order. It did take quite a bit of explaining though. My third order finally arrived and is correct. So, I had not ordered the wrong type of MDF. Why had I been sent 9 cut pieces of MDF when I only ordered 5 cut pieces? Why weren't questions asked? I am now over £100 out of pocket having received 2 incorrect orders. I am also left with 18 cut pieces of MDF which Builders Marketplace will not take back. The product is ok, I'm afraid the Company isn't. Update - 18 Feb. Following this review I received an email from Kerry, the Office Manager at Builders Marketplace who looked into my complaint and offered a £60 refund, which I have accepted. Kerry was very helpful and quick to reply to emails. This is obviously a company that takes reviews seriously and I cannot fault the after action. I am therefore rating Builders Marketplace as 4 stars as opposed to my original 2 stars.”

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Posted 2 years ago

“Great service. I called to check delivery options and the lady was very helpful on the phone. Will definitely use this company again.”

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Posted 2 years ago

“Great product and excellent service”

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Posted 2 years ago

“easy to order. Quick delivery”

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Posted 2 years ago

“delivered speedily and well packaged”

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Posted 2 years ago

Merchanting Ltd is rated 4.1 based on 1,687 reviews