Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.06

4.1 Rating 1,687 Reviews

76 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Merchanting Ltd 5 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

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“The product was fine, but a 3 to 5 day delivery window is poor. I asked for an update on delivery and none came. The first thing I knew was a call from the driver saying that he was outside my house ( I was 30 miles away) he dropped the items off outside my house ( as per my instructions) and left.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Easy to order, text updates on delivery, product excellent, very pleased👍”

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Posted 2 years ago

“V good Builders Marketplace”

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Posted 2 years ago

“delivery took more than the 2-5 days promised. apparently, the carrier tried to collect but the depot was shut. No one had the foresight to contact the carrier to find out why they hadn't collected. It took three phone calls to find out where the goods were. They were eventually delivered by a different carrier who just left the goods outside the front door and didn't even ring the bell to say here are your goods. The only good thing was the price of the goods and delivery charge.”

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Posted 2 years ago

“I ordered the trailer floor using their easy to use website and after I had placed the order realised I had got a dimension wrong so sent an email to their technical team, within a couple of days I received an email telling me the floor was waiting collection, this is where the service dipped a little as they were having courier issues, which they told me about, it took nearly two weeks for it to be delivered but when it arrived it was in good order and a nice product cut to my amended dimensions.”

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Posted 2 years ago

“I paid for my order and then 4 days later got an email saying that my goods were out of stock even though I had paid for the good and my order accepted and received a refund 5 days later, I wasn't happy.”

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Posted 2 years ago

“Can't get through to customer services. Signs of impact damage on timber & poor material handling. DHL tracking is a joke.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Very good communication when it was needed.”

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Posted 2 years ago

“Great product, competitive price. Great customer service when I’ve called.”

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Posted 2 years ago

“all as expected, it took a few days Kent to Stirlingshire and all was in order and the Tuffnell driver was friendly would use these companies again,G.Mitchell”

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Posted 2 years ago

“Available products and the web site were great - I easily found just what I needed. And the price was also great … very reasonable. It was the delivery that let Builders Marketplace down … by the end of the quoted delivery time they hadn’t even handed over the items to the courrier, meaning I had to wait a lot longer than I expected to get my stuff. Nevertheless, I would use them again…..”

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Posted 2 years ago

“Very quick delivery, very well packaged piece of plywood (I was expecting it to come unprotected, which is what e.g. Wickes would probably have done, but no, the corners are all covered in foam and it was in a cardboard outer box). Very pleased.”

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Posted 2 years ago

“My order was not delivered! I had to contact you to chase up said order . To be told goods were damaged and returned to depot?? No advise to myself about the fact the order would not be fulfilled. Very poor service I feel . Yours sincerely S. Clarke .”

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Posted 2 years ago

“Great service. Would definitely use again. Good prices, rapid delivery , good communication and goods as expected.”

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Posted 2 years ago

“Delivery never arrived, despite chasing twice! I did get a refund, although that took 3 days to arrive!”

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Posted 2 years ago

“Very happy with the plywood but the delivery was poor. Took 9 days.”

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Posted 2 years ago

“Very efficient”

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Posted 2 years ago

“Very pleased with my purchase, delivery was fast would recommend..”

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Posted 2 years ago

Merchanting Ltd is rated 4.1 based on 1,687 reviews