Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.06

4.1 Rating 1,687 Reviews

76 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Merchanting Ltd 5 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

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“Ordered plywood from you. Well packed and securely wrapped and a very prompt delivery.”

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Posted 1 year ago

“Not yet received and no answers to my emails. Nobody answers the phone no contact whatsoever until this give us a good review emsil”

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Posted 1 year ago

“Really prompt delivery and the product was very good quality”

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Posted 1 year ago

“Delivery of the order failed. Order had to be cancelled after 2 weeks. After another 2 weeks the refund wasn’t through, so they said it would be refunded. Two weeks later still no refund. They said their system had failed and they would process the refund. After two months I got my refund!”

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Posted 1 year ago

“Couldn't confirm delivery of item - said two weeks and then again delayed Finally had to book elsewhere to ensure we received one and confirmed the day before they said it would come back into stock and they said it's now being delivered (despite not being advised of it even being in stock or being sent out) and can't stop it! I have now have double bins and won't answer for a refund or return!”

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Posted 1 year ago

“Web site user friendly to use, and delivery was very quick. Will use again, good service.”

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Posted 1 year ago

“Very easy ordering and after a small problem my order was delivered very quickly”

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Posted 1 year ago

“I like to give credit where it`s due but so much went wrong that it`s difficult in this case. The order was placed on 13 Feb with 2 to 5 days delivery but arrived on 27 Feb. I ordered a 6ft x 2ft sheet of decorative MDF but received a piece 3ft x 2ft, clearly sawn off from a larger sheet (although I managed to make do with it, thankfully). And my "safe place" (porch) was not given to the courier, who was told instead to leave it with an (unspecified) neighbour.”

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Posted 1 year ago

“Was on time and making use of them”

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Posted 1 year ago

“Reasonable price...kept informed of delivery time. Very pleased”

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Posted 1 year ago

“Excellent price and 1st class service. Would definitely recommend”

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Posted 1 year ago

“This has easily got to be the worst company that I've ever had the misfortune of dealing with. I ordered 8 composite fence panels and 6 of the 8 arrived damaged. I requested that the company arrange a courier to uplift all the panels and arrange a refund as per my statutory right under the sale of goods act and distance selling regs. The company have issued a partial refund for the damaged goods but won't arrange a courier to uplift the goods or refund for the undamaged goods. I mean, what the actual F#@k!! Why would I want 2 fence panels when I ordered 8 and why would I want the hassle of having to dispose of 6 damaged panels. It's not rocket science, collect your shoddy goods and give me a refund you useless feckers.”

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Posted 1 year ago

“Ordered and paid for a red wheelie bin. After 7 days no bin had been delivered. So I emailed to ask what had happened to be told they were out of stock for a month!! I was offered a grey or green bin which I refused and asked for a refund. Still to receive this though. The company knew they were out of stock but still took my order. Not impressed at all. Deborah Roslund”

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Posted 1 year ago

“Happy with the products supplied and will buy again. However, would like to be notified if delivery was going to split into two lots. May have been an issue with DHL, if so then I would have given a higher rating.”

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Posted 1 year ago

“Simple part a replacement hinge pin for Wheely bin . Order arrived within 2-3 days and fitted perfectly. Problem sorted thanks builders market place!”

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Posted 1 year ago

“Great pegboard, arrive swiftly and safely. I painted it and installed it in my studio. I would recommend and buy again.”

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Posted 1 year ago

“Service is poor. My delivery arrived warped and they offered a partial refund after I sent a photo. when I used it for other purposes, they refused to honour the refund. I thought no one packed it and used it. They declared they needed another photograph of the impact. This was after the offer.”

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Posted 1 year ago

“Very happy with your service, efficient and rapid, thank you.”

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Posted 1 year ago

“Excellent service throughout, very good quality Dado rail delivered in perfect condition.”

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Posted 1 year ago

“Product very good, supply issue let this down. Good regular contact”

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Posted 1 year ago

Merchanting Ltd is rated 4.1 based on 1,687 reviews