Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.06

4.1 Rating 1,687 Reviews

76 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Merchanting Ltd 5 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

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“Very good seller, very happy with it’s the items”

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Posted 3 years ago

“Great service fast delivery thanks”

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Posted 3 years ago

“Wrong item delivered and it took 8 days”

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Posted 3 years ago

“Excellent product. Very prompt service”

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Posted 3 years ago

“No problem with delivery, good service”

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Posted 3 years ago

“Mdf arrived all safe and sound!!”

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Posted 3 years ago

“Easy ordering and delivered no problem”

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Posted 3 years ago

“Very happy with the product/ delivery time, will certainly be using again, thanks.”

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Posted 3 years ago

“good quality good price; delivery delayed”

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Posted 3 years ago

“Item we ordered was not quite as clear as we expected.”

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Posted 3 years ago

“I ordered a wooden board..was meant to be 3-5 days for delivery iwaited almost 2 weeks for me to get the wrong size delivered”

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Posted 3 years ago

“I bought two 4x4 sheets of 4mm birch plywood from Builders marketplace. The birch ply was bought in order to make a mural for my baby grand daughters nursery wall so I requested that they select sheets without too many patches. I was delighted with the plywood delivered and would use this company again”

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Posted 3 years ago

“Great price , great service .. thankyou”

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Posted 3 years ago

“Haven’t actually used the decking boards yet but it was so easy to use the website. Good prices too. Also very happy and surprised at the cost of delivery. So much cheaper than others it was almost unbelievable. Delivered when we were advised it would be. So pleased.”

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Posted 3 years ago

“Looked at several sites which were way too expensive bought what I wanted from Builders Marketplace right price quick delivery good service”

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Posted 3 years ago

“Two of the three panels have water damage marks”

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Posted 3 years ago

“Arrived with damaged corners”

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Posted 3 years ago

“Very helpful firm , all questions answers good prices will recommend to friends Even delivered with a friendly face and on time”

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Posted 3 years ago

“Initially all well. The product I required was online to order with 3-5 day delivery. After placing the order, I had good communication from the team regarding the order status and was eventually notified the product would be in stock a week later than planned and despatched on express to me. No problem really. Shortly before the despatch date I was called asking to cancel the order as stock didn't arrive and was now on a 12 week lead time. This does cause disruption to the job and I had no option but to cancel and lose the 2 weeks I had already waited. It's a modern issue with companies increasingly advertising stock they don't physically have and are reliant on upstream wholesalers to fulfil orders. I've nothing against the practice provided that your stock levels reflect a passthrough of the wholesalers inventory, i.e. you need a live feed / daily from their inventory management system to ensure what you advertise is accurate. TL:DR, the customer service was fine but let down by not being able to fulfil the order placed. Disappointing to not be told sooner.”

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Posted 3 years ago

“Very good pricing and excellent service. The delivery arrived 2 days earlier than I expected.”

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Posted 3 years ago

Merchanting Ltd is rated 4.1 based on 1,687 reviews