Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.06

4.1 Rating 1,687 Reviews

76 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Merchanting Ltd 5 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

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“Still awaiting items, now over a week late. Really not happy as this is now costing me time and money with my project falling behind time constraints. My items were ordered on 29th June 2021! 2 weeks ago.”

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Posted 3 years ago

“Prompt fulfilment of order and delivery”

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Posted 3 years ago

“Order not received - horrendous customer service & non existent delivery!! Absolute joke of a company & absolutely useless!,”

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Posted 3 years ago

“After I had placed my order i received an email from Builders marketplace advising that my order was at the warehouse being picked and delivery would be 3-5 working days, then an email advising despatch . After the sixth working day I chased the orderand by email was informed that there was no stock until mid July.How can this happen ? Hence the poor review and I still await delivery, I would expect at least " next day" after the item received at your warehouse.”

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Posted 3 years ago

“This was the first purchase which was shoe posts. I am really happy of quality of the product and brilliant online costumer service.”

Merchanting Ltd 5 star review on 12th July 2021

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Posted 3 years ago

“Excellent products & service..I'm partially blind so couldn't do my order on line..so I phoned my order in..great service”

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Posted 3 years ago

“Still haven't received my order after 2 weeks”

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Posted 3 years ago

“The delivery is so bad i canceled before it reached me after 7 days. Ill not be a customer again.”

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Posted 3 years ago

“The product arrived as promised and did the job.”

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Posted 3 years ago

“Excellent service, good communications and prompt delivery.”

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Posted 3 years ago

“Excellent customer service very helpful and speedy”

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Posted 3 years ago

“Ordered 3x3 fence posts as I was struggling to get them from my usual builders merchant. Fast delivery will defo be back on for more wood products”

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Posted 3 years ago

“I placed an order and was told it had been dispatched only to receive a message several days later stating the order had been cancelled as not in stock. I was also told my money had been refunded and yet to date I've had nothing back. I think I've been scammed”

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Posted 3 years ago

“Out of the top service. Thank you.”

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Posted 3 years ago

“Did not turn up ,was returned to you, Not Happy,Was Not Told.”

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Posted 3 years ago

“Plywood & phenolic coated plywood were both good quality but let down by poor delivery by courier - 2 weeks versus quoted 3-5 working days, hence only 3 star.”

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Posted 3 years ago

“I haven't received my last order since more than a week”

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Posted 3 years ago

“I specifically asked for my order to be posted to my new address, it was sent to my old address and still waiting to receive it. Not acceptable”

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Posted 3 years ago

“Website was easy to navigate as was understanding prices & costs. That is the ONLY good thing, Ordered, paid almost £40 in delivery fees for delivery in 2-5 days & still not delivered after being promised via email from the company on 30th June, it was coming no later than 2nd July, original order was 22nd June, now 5th July having waited in on 1st & 2nd July for no delivery to arrive. Have spoken to company who say they tried to deliver today, when I am out working. Not one notification received regarding delivery date/time anything relating to delivery or even which company is delivering. I am so disappointed with the service I have received from this company. My projects are now delayed yet the company wants you to pay high delivery fees !!! UPDATE, Checked my home cctv system & no delivery attempted today. Every time I call I am told they are contacting the delivery driver.”

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Posted 3 years ago

“Goods are ok, but do not order more than one item at a time or you will be charged more than the total amount of postage for those items than if you buy each one separately. I was charged £4 extra, the second item was very small so would have expected it to be £4 less.”

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Posted 3 years ago

Merchanting Ltd is rated 4.1 based on 1,687 reviews