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Merchanting Ltd Reviews

4.1 Rating 1,687 Reviews
76 %
of reviewers recommend Merchanting Ltd
4.1
Based on 1,687 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 69%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read Merchanting Ltd Reviews
I still haven't received my order,what's happening and where is it
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Posted 2 years ago
Prompt service, goods were well wrapped. Many thanks!
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Posted 2 years ago
Very Poor Service. Placed order for 'in stock' items on 3rd Nov with 2-5 day delivery, still not received on 21st. Kept calling, customer service number just rings and rings and then hangs up. Sales number answers but they can't put you through. Get email saying with delivery team, then get email saying 'out of stock'. Now website shows 'in stock' and cheaper.
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Posted 2 years ago
Good product at a good price. Delivery personnel also did a great job. Communication from the business in terms of actual delivery date and responding to messages could be better.
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Posted 2 years ago
Brilliant product but awful delivery experience. Had no delivery email to say when it was going to be delivered, luckily we were in as it needed 2 people to bring the 8ft panels into the house. All of the cardboard boxes holding the pannelling were damaged on arrival and therefore damaged the product meaning we had to trim panels to not have the damage Expensive delivery for no quality service
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Posted 2 years ago
Very competitive prices, quick delivry
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Posted 2 years ago
The goods arrived exactly as ordered - a little later than originally planned.
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Posted 2 years ago
The delivery driver was very helpful and a good cheer
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Posted 2 years ago
I ordered 3 MDF Primed Wall Panels in Long Grain. The arrival time quoted was 3-5 days. 11 days later after chasing I was told they had been in contact with the external courier, they have advised that they will need to do a depot search. They turned up the next day damaged and wrong item. They sent cross grain not the long grain I had ordered! We had work planned around the quoted arrival time. Call customer services and they reordered the correct ones which was suppose to be overnight deliver. Next day did not arrived, called them again and was told they have been in contact with the external courier, they have advised that they will need to do a depot search. Oddly enough that’s what they told me the first time! Still waiting for item. Unlikely to use them again.
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Posted 2 years ago
No communication on delivery
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Posted 2 years ago
Very quick dispatch and delivery. Bin is of good quality. Would recommend and will be buying another once the bigger one is in stock
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Posted 2 years ago
Fast, easy ordering and delivery
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Posted 2 years ago
Good quality material. Unfortunately corners were damaged. I tried to fix them with wood glue, it doesnt look very good but its ok.
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Posted 2 years ago
everything was very easy and was keep informed of delivery. the items ordered were packed well and no damage in transit. would recommend to a friend
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Posted 2 years ago
Poor communication about delay in delivery. Waited for weeks and had t contact them for updates. Positive: when I asked for a complete refund and cancelled the order they were happy to oblige.
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Posted 2 years ago
All good many thanks
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Posted 2 years ago
product is ok, no communication over delivery date despite emails
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Posted 2 years ago
Still waiting for my delivery of timber I ordered on the 2rd ,
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Posted 2 years ago
A timely delivery, good service by the driver and product slightly better value than elsewhere. The wood slats look great and the quality is good.
Merchanting Ltd 5 star review on 14th November 2022
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Posted 2 years ago
Competitive prices, great customer service
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Posted 2 years ago
Merchanting Ltd is rated 4.1 based on 1,687 reviews