Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.06

4.1 Rating 1,687 Reviews

76 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Merchanting Ltd 5 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

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“You will be aware that I cancelled my order as the board had not arrived in time and was no longer required and you very efficiently gave an immediate refund. it has emerged that it was delivered by Tuffnels on 3rd Agust to 20 Knossington Road (it was addressed to 22A), two doors down who were away When they returned they brought it round on 15 August. It had been left outside and the pcckaging and the board were damaged and only part of it is usable. Your service was very good, if you wish to take it up with the carrier I will support your case. Good luck with your venture. John Harry”

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Posted 2 years ago

“Excellent service, very helpful delivered as they said it would be quick and easy to order from .highly recommended”

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Posted 2 years ago

“I am amazed at the quality of the product I ordered and the price was half what it would have cost locally, the service was incredible, o was kept updated on my order and the delivery time was really fast, thank you so much, I will definitely use your company again!”

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Posted 2 years ago

“Order wasn't quite right but after sales service was very good”

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Posted 2 years ago

“Shocking experience terrible aftersales service you try any chase up an order and nobody answers telephone”

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Posted 2 years ago

“very good value”

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Posted 2 years ago

“Order was supposed to arrive last Wednesday no phone call or email but I chased it on the following Monday to find it the order was damaged so it was returned and now they don't have any in stock so cannot fullfil the order.”

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Posted 2 years ago

“This company is perfect, trustworthy, reasonable price . Fast delivery . I do recommend .”

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Posted 2 years ago

“I was very impressed with the service and the product will use them again and recommend them. Jackie Mitchellroofing”

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Posted 2 years ago

“Ordered for work could not get them at d.i.y stores great you had them in stock quick delivery will recommend to people”

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Posted 2 years ago

“Smooth simple procedure”

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Posted 2 years ago

“good quality prompt delivery value for money”

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Posted 2 years ago

“Fantastic. Good quality items, arrived quickly. Fair price.”

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Posted 2 years ago

“Good value products and good quality too.”

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Posted 2 years ago

“Shocking customer service. Order dispatch email on the 1st August, order finally arrived on the 12th August. Four attempts at calling to find out, phone rang off after 5 minutes each time, after two days I finally got to speak to a human who couldn’t give any further information. Two emails sent to sales and still no reply. Overall customer service is shocking. Won’t be using again or recommending.”

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Posted 2 years ago

“Prompt and excellent service click and collect very well organised”

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Posted 2 years ago

“Good service eventually, replacing damaged goods that hadn’t yet been delivered!”

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Posted 2 years ago

“Absolutely great service, friendly staff, quick turnaround from order placed online. Will definitely be using them going forward.”

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Posted 2 years ago

“Panel arrived in time and was just what I wanted.. very good for the price I was charged .. would definitely recommend”

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Posted 2 years ago

“Excellent product. Slightly slower than ideal delivery.”

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Posted 2 years ago

Merchanting Ltd is rated 4.1 based on 1,687 reviews