Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.06

4.1 Rating 1,687 Reviews

76 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Merchanting Ltd 5 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

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“Avoid, miserable customer service. Phone goes unanswered. This is the second request for a review and it will be the same as the first Ordered 2 small pieces of Finnish Birch on the 5 August, paid £10 for delivery and I'm still waiting.”

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Posted 3 years ago

“Made me wait 10 days (day of delivery) to let me know they were out of stock.”

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Posted 3 years ago

“Great price and a great product. Came within a few days. Used for my hot tub house and look great.”

Merchanting Ltd 5 star review on 17th August 2021

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Posted 3 years ago

“Quick delivery, Quality product”

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Posted 3 years ago

“Great service fast delivery Thank You.”

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Posted 3 years ago

“after waiting 5 working days for a delivery update I called them up and they informed me the order was lost. No reimbursement for expensive delivery cost offered. They told me it would arrive 3 days later at the latest it arrived 4 days later. Very very poor customer service won’t be using again.”

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Posted 3 years ago

“Very happy with the products and services provided. Very impressed with Alanna in the sales office at lakeside as she was very helpful.”

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Posted 3 years ago

“Great communication as I was on edge about when I would receive my doors but both times the staff were helpful and even provided me with tracking.”

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Posted 3 years ago

“Service was good, but products were damaged on delivery. A combination of inadequate packaging and bad handling by delivery company.”

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Posted 3 years ago

“I placed my order online and followed it up with a telephone call, as I needed the delivery between specific dates. I was told that this was no problem, it would arrive the following Tuesday, between the dates that I requested. Tuesday arrive but the delivery did not. I phoned again, only to be told that my order would be delivered on the Thursday, still within my timescale. First thing Thursday morning, I received an email telling me that the materials that I had ordered the previous week were not in stock but would be delivered at a later date, outwith my timelines. I once again phoned, this time to cancel my order. It was duly cancelled and monies refunded immediately, with no hesitation or apology. Very poor service.”

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Posted 3 years ago

“Great communication throughout the process”

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Posted 3 years ago

“I have not received my order. Too much time has passed now and I would like to be refunded. I have sent an email 2 days ago regarding this.”

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Posted 3 years ago

“Highly recommended. Good quality products at a fraction of price!”

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Posted 3 years ago

“Very good product, at a competitive price. Would recommend.”

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Posted 3 years ago

“Order placed waited 5 days before contacting the company who informed me that the order was list in transit, so rapid delivery ordered and delivered in 2 days... Two plank's were broken, and luckily i didn't need them...overall my job was able to be completed, but the lost in transit was disappointing...”

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Posted 3 years ago

“Excellent service and product. Wood ordered was cut to order perfectly.”

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Posted 3 years ago

“Not a good experience delivery date 3-7 days actually 9 days on inspection of the small board 3 of the four corners were damaged in transit as there was no corner protection used together with the cardboard covering was too loose around the board, hence the corner cardboard was all split.”

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Posted 3 years ago

“ordering was quick and straight forward scafold board was just what we wanted to decorate our hallway, staircase, and landing. polite delivery guy too very pleased.”

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Posted 3 years ago

“Excellent service happy with the delivery, thank you”

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Posted 3 years ago

“Great service, delivery was on time and easy off load, I would definitely recommend these guys.”

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Posted 3 years ago

Merchanting Ltd is rated 4.1 based on 1,687 reviews