Build4Less Reviews

Name: Build4Less
Address: 3rd Floor 207 Regent Street, London
Rating: 4.10

4.1 Rating 319 Reviews

76 %

of reviewers recommend Build4Less

4.1

Based on 319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Build4Less 5 star review on 1st February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best supplier! 100% of my trust”

Helpful Report

Posted 4 years ago

“Very poor customer service!!!took ages to deliver or even manufacture the items. No way of conacting them.and took ages to even reply emails. Wouldn't bother with this company!!!much cheaper and better service elsewhere!”

Helpful Report

Posted 4 years ago

“Superb customer service ! Ordering the items and delivery arranged. No issues whatsoever. Very informative and helpful.”

Helpful Report

Posted 4 years ago

“Super tin and it bends very easy, also All the angle of the sheet is broken, definitely not recommended”

Helpful Report

Posted 4 years ago

“excellent quality, excellent communication, and speedy delivery”

Helpful Report

Posted 4 years ago

“Very good quality”

Helpful Report

Posted 4 years ago

“The delivery was done exactly as agreed in time and in the expected quality. Juergen”

Helpful Report

Posted 4 years ago

“Prompt service at an unbelievable price. Highly recommend.👌”

Helpful Report

Posted 4 years ago

“Great customer service, brilliant packaging for transit, value for money product.”

Helpful Report

Posted 4 years ago

“Disappointing service, ordered product with a 4 to 5 week lead time, had to chase you for update to be told now 9 week lead time- surely you should have passed on this information rather than me chase for it? Finally had delivery date of 3rd Sept, driver came 2nd Sept with me in work as not expecting delivery? Luckily worked something out and managed to offload. All in all service and communication very disappointing and will not be dealing with build4less again”

Helpful Report

Posted 4 years ago

“Come to days late”

Helpful Report

Posted 4 years ago

“Great service, very competitive pricing, would definitely use again.”

Helpful Report

Posted 4 years ago

“I ordered the wrong colour by mistake. The website says hassle free returns and the sizes you can purchase are standardised so i thought it would be easy to swap. Turns out they are bought from a third party whose T&C's state all standard sizes are deemed bespoke and non refundable, even though you are never show this companies T&C's in the purchase process. When i asked Build4less to help they stated that it says on the website they will not be doing any returns at the moment. This message is located halfway down the delivery page so easy to miss and at the top of the page is still says hassle free returns , which should be changed as its clearly not the case.”

Helpful Report

Posted 4 years ago

“Very slow with delivery - 3 weeks late. No communication and had to chase myself each time only to be told the same thing (it was being manufactured) and it would take another 5 working days. Luckily was not urgent.”

Helpful Report

Posted 4 years ago

“still waiting for our product to arrive.”

Helpful Report

Posted 4 years ago

“Delivered items damaged. Poor customer service - slow response. At the end B4L offered me refund of 10% value. Absolute joke!!! Won't use them again”

Helpful Report

Posted 4 years ago

“Excellent service. Will use again”

Helpful Report

Posted 4 years ago

“Service was good,but I was charged £50 plus vat for carriage.The delivery came from a local stockist only 5 miles away who informed me their standard charge would have only been £25.Will not use them again!”

Helpful Report

Posted 4 years ago

“Great product and arrived promptly. 2nd time purchase from Build4Less and always a positive experience.”

Helpful Report

Posted 4 years ago

“Bitumen sheets delivered late and damaged. Almost every single one was cracked. Poor customer service. Poor communication. At some point I was offered 10% refund - it's a joke.”

Helpful Report

Posted 4 years ago

Build4Less is rated 4.1 based on 319 reviews