Brown Recycling Limited Reviews

Name: Brown Recycling Limited
Address: Brown Recycling, Vanguard House, Sneyd Hill, Stoke-on-Trent
Rating: 4.76

4.8 Rating 345 Reviews

94 %

of reviewers recommend Brown Recycling Limited

Company Reviews

Metrics

Info

4.8

Based on 345 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 998 1069

Location:

Brown Recycling, Vanguard House, Sneyd Hill
Stoke-on-Trent
ST6 2DZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service - I booked for the wrong date, but Browns were really helpful and changed the booking at the last minute.”

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Posted 1 year ago

“We chose Brown Recycling because out of the firms we rang the lady on the end of the phone knew exactly what we needed and was very helpful. ( Yes you can place a skip in a council paying car park) Andy Hawkins brought the skip and was very friendly and personable. We would definitely hire a skip from Brown’s again.”

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Posted 1 year ago

“A big thanks to Phil, always helpful and polite when collecting cardboard, nothing too much trouble .”

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Posted 1 year ago

“Christie has been great in providing us with a total review of our waste services on site. If you are looking at reviewing your waste service then I would highly recommend that you reach out to her as I am positive she will tailor the solution to met your needs.”

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Posted 1 year ago

“really fast and a easy process. Thank you Christie”

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Posted 1 year ago

“Christie has been most helpful and informative whilst booking a new service for plastic and general waste recycling. Would recommend :)”

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Posted 1 year ago

“Christie was very helpful, she managed the whole process very efficiently and met our expectations. We now have the service and commercial offering we need for our business waste. We would recommended using Browns and Christie”

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Posted 1 year ago

“Quick and really reliable service.... was a pleasure dealing with Christie!!!”

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Posted 1 year ago

“Been a loyal customer for four years, always paid on time. But after requesting removal of cardboard skip due to a change in our business Browns have done everything possible to prevent me leaving. They have threatened me with early termination fees. Ive requested to see the signed contract, which it turns out is a rolling contract ,but they are unable to provide it. Ive requested to speak to a manager but cant seem to get to speak to anyone. They even keep coming and emptying an empty bin, and charging us for it. Im really sad and disappointed with how we have been treated after being a loyal customer for so long.”

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Posted 1 year ago

We apologise for any inconvenience caused during your experience. We take customer service very seriously and strive to provide the best experience for all of our customers. We must clarify that you were given several options regarding the early termination of your contract. Firstly, you were offered the option of paying a £200 early termination fee. Additionally, you could have waited the 4 months until the end of the contract, as stipulated in the agreement. Unfortunately, you refused both of these options. Furthermore, you also spoke to 3 of our managers in total, despite your statement that you hadn't. We appreciate your loyalty to our company over the years and wish you all the best with your new waste management provider. Sincerely, The Brown Recycling team

Posted 1 year ago

“Requested amendment to current waste collection. Very helpful and was able to answer all queries and adapt to our requirements. Definitely recommend”

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Posted 1 year ago

“We had a visit today from Mark and Andy dropping off our new waste bin. I would just like to acknowledge their outstanding customer service. They disposed of the built up waste that we had gathered since ending our contract with an unreliable company. I am so happy that we switched to BROWN WASTE as it has been a pleasure doing business with them since the beginning. Please recognise your staff by passing this message on personally as this is one of the best services that we, as a business, have received. Merry Christmas to you all.”

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Posted 2 years ago

“Full marks to Andy and Mark. Went above and beyond today and would highly recommend them to anybody looking to recycle large quantities of waste. Professional, efficient and very approachable”

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Posted 2 years ago

“First time using Browns, they were clear, efficient and got the job done. Will continue to use their services.”

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Posted 2 years ago

“New to sorting a bin service for our new business. Christie and Brown Recyling has been great with helping us select the right type of bin required as well as not overspending for the sake of it. Her response on emails, have been excellent too. So far been very pleased with the service offered. Thanks”

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Posted 2 years ago

“Super easy to set up a long term skip hire, Christie made things nice and clear and the prices were good too! everything was ready to go really quick, highly recommend Browns”

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Posted 2 years ago

“Second time we have used Brown Recycling and the service both times has been excellent. Early delivery and same day pickup requested, and that’s exactly what we got. Both drivers, Paul and Terry, very pleasant and a credit to the company. Many thanks.”

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Posted 2 years ago

“Stop the stink cap it off tossers”

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Posted 2 years ago

“Prompt speedy response on my query to Browns. I hope to be a future customer.”

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Posted 2 years ago

“Very good customer service from Christie. Very professional and prompt.”

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Posted 2 years ago

“Great service, skip was delivered on time and the driver Terry was friendly, professional and ensured that the skip was placed in the best location. Skip picked up on time also. Will definitely use again”

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Posted 2 years ago

Brown Recycling Limited is rated 4.8 based on 345 reviews