Brown Recycling Limited Reviews

Name: Brown Recycling Limited
Address: Brown Recycling, Vanguard House, Sneyd Hill, Stoke-on-Trent
Rating: 4.76

4.8 Rating 345 Reviews

94 %

of reviewers recommend Brown Recycling Limited

Company Reviews

Metrics

Info

4.8

Based on 345 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0800 998 1069

Location:

Brown Recycling, Vanguard House, Sneyd Hill
Stoke-on-Trent
ST6 2DZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“RIGHT PRICE GOOD SERVICE CANT ASK FOR MORE RAY THE DRIVER VERY HELPFULL”

Helpful Report

Posted 3 years ago

“Excellent customer service right from the start. Phone answered by Hannah who was really helpful. Then the lovely Terry who delivered and collected the skip. Would definitely highly recommend to anyone. First class service. A ******”

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Posted 3 years ago

“When nobody else wanted to know… I called up and the phone was answered quickly and politely by Hannah… I was struggling to arrange an additional skip for the same day after my original supplier couldn’t/wouldn’t help. Within 2 hours the driver arrived with the skip and discussed the best place to situate it for a mini-digger to load it. Not only were these guys more helpful and more cheerful (therefore easier to work with) they were also over £40 cheaper than my original supplier. JUST WISH I’D COME HERE FIRST SO I COULD HAVE HAD THIS EXPERIENCE TWICE!!!”

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Posted 3 years ago

“Very helpful skip delivered by Terry placed very careful in drive and then collected 4 days later taken away. Would recommend.”

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Posted 3 years ago

“Ray was very helpful when delivering the skip.”

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Posted 3 years ago

“One of your vehicles came through our village today at a very fast speed. This is not the first time. The vehicle is travelling on New Road, Hixon heading for the Airfield industrial estate. This is not what you would expect at 4.10am in the morning please ask him to slow down. Thank you”

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Posted 3 years ago

Hi, We appreciate your review. Thank you for informing us about this. We'll investigate this matter and speak to the driver involved. Kind regards, The Brown Recycling team

Posted 3 years ago

“Always found David very very helpful whenever we need help in getting things sorted and delivered when we need skips or exchanges. Could ask for a better service.”

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Posted 3 years ago

“I had one of your lorries less than a foot behind me on the A500 in Stoke today. There was a lot of traffic and I was leaving a safe distance. His driving was extremely dangerous .”

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Posted 3 years ago

Hi, We appreciate you leaving a review. If you'd like to discuss this matter with us, please contact us via our website so we can investigate this matter and speak to driver involved. Kind regards, The Brown Recycling team

Posted 3 years ago

“Service on our sites has been excellent, if we do have any issues/ delays these are promptly dealt with and resolved.”

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Posted 3 years ago

“Outstanding service each and every time by David Cooper, he goes above and beyond to help as best as he can. Each time I request a skip, it is sorted out within the hour.”

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Posted 3 years ago

“I contacted Browns as I was unhappy with the waste management service I was currently receiving. From the initial phone call Ive always found all the staff at Browns to be highly professional, and strive to deliver an A1 service. David our accounts manager is always on hand, and is quick to respond to any queries. He always goes above and beyond to assist with our project and I look forward to working with Browns on an ongoing basis.”

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Posted 3 years ago

“Excellent service friendly Terry was organised with planned way of working arrived when arranged and collected when promised I would recommend”

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Posted 3 years ago

“Hi...Ray dropped a Skip with us in Wildwood/Stafford today 8am ish...he was fantastic. Very professional, efficient and friendly. I'd like to pass on both my thanks and my apologies (I held him up slightly as had to move cars!)... Ray was very patient, polite and really helpful in advising where to place the Skip - very considerate and really impressive in a great slick delivery.”

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Posted 3 years ago

“Phone call to say the skip was turning up in 15 mins, I kept my contractors around to load the new one. It never turned up, costing me money to keep the men around for nothing. I Phoned up to enquire, response was there was a traffic issue last night, I said why didn’t you phone to tell me, response ‘oh you’d want a phone call to say it wasn’t turning up?’”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review, we appreciate your feedback. We apoglise for the delay and the miscommunication regarding the delivery of your skip. Kind regards, The Brown Recycling team

Posted 3 years ago

“booked skip for yesterday, rang at 10.30 and was told due to demand it was going to be delivered on 15th, today instead, as no time could be given, l was up at 6.30 am on both days. A e mail or phone call would have taken minutes to inform of the changes. Skip delivered today by Bob, who was brilliant, very pleasant and managed to manoeuvre through a very tight gate without any damage. Well done Bob.”

Helpful Report

Posted 3 years ago

Hi Linda, Thank you for your review. We're pleased you were happy with our service. We are currently experiencing high levels of demand for our skips, so we apologise for the delay. Kind regards, The Brown Recycling Team

Posted 3 years ago

“Very happy with both delivery and collection of my 8yrd skip. Ray showed considerable respect for the fabric of the building, Trentham Hall, whilst dropping and later removal, with delicate maneuvering. Will look forward to using again in the future.”

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Posted 3 years ago

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Posted 3 years ago

“Booked a specific date over the bank holiday for the Tuesday. The date and booking were both confirmed via email and money taken. My husband booked day off work time for receipt of skip. Then in the morning we received a sketchy email stating due to demand they are unable to promise the booked date!!! No follow up with alternatives or anything. So I phoned them up, only to be told we are looking at later in the week! When I asked why were bookings confirmed , the man just said “oh sorry about that”. Absolutely ridiculous that they did not state anything on their website about this!!! Then, just to add extra inconvenience, he then tells me my refund will take up to five days!!!! Joke of a company!!!!!”

Helpful Report

Posted 3 years ago

We’re sorry to hear about your bad experience, we are committed to ensuing we deliver a great service to our customers, could you please contact us and ask for a member of the management team to discuss your matter and find a suitable resolution. Kind regards, The Brown Recycling team

Posted 3 years ago

“I ordered a skip which was meant to be delivered this morning. I chased it up to be told that it is now being delivered tomorrow. I honestly wouldn't of minded if someone had contacted me to let me know of the delay!”

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Posted 3 years ago

Hi Gemma, Thank you for your review. We're sorry about the delay. If you'd like to get in touch with the team, we can discuss your experience further to find a suitable resolution to your matter. Kind regards, The Brown Recycling team

Posted 3 years ago

“Simon and Dave on my run are lovely guys very pleasant and do a great job”

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Posted 3 years ago

Brown Recycling Limited is rated 4.8 based on 345 reviews