Brown Recycling Limited Reviews

Name: Brown Recycling Limited
Address: Brown Recycling, Vanguard House, Sneyd Hill, Stoke-on-Trent
Rating: 4.76

4.8 Rating 345 Reviews

94 %

of reviewers recommend Brown Recycling Limited

Company Reviews

Metrics

Info

4.8

Based on 345 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 998 1069

Location:

Brown Recycling, Vanguard House, Sneyd Hill
Stoke-on-Trent
ST6 2DZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used brown’s personal and for business, and found them normal very good, and I know everyone is busy, but when you order a skip and request and collation date, to ensure the skip is cleared in time and you ring up to see why the skip has not been removed, and the staff basically are not interested and out the phone down , not bey good service some staff need some customer service training”

Helpful Report

Posted 2 years ago

Hi, Thank you for leaving your review; we're sorry to hear about your negative experience. We will note your feedback for future training requirements. Kind regards, The Brown Recycling team

Posted 2 years ago

“We have recently moved our business requirements over to Browns. I found the pricing straight forward and the process of the move hassle free. In the short time we have been with Browns. The customer service has been excellent. Christie was most helpful during this transition Tim Wilkinson”

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Posted 2 years ago

“Business Development Manager Christie Dykes handled our waste contract swap over to Brown recycling in a smooth, efficient and professional way, nothing was too much of a problem. Looking forward to a new future with Browns Recycling.”

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Posted 2 years ago

“Thanks to Ray; our skip delivery driver. Very cheerful / professional & found our property (which not delivery drivers can). Many thanks Jayne.”

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Posted 2 years ago

“I have used Browns a couple of times and their service has always been professional and efficient. The driver who dropped off the skip was very meticulous ensuring he did not damage our drive. Ray who picked up our full skip was very attentive and professional, and even spent a few extra minutes helping us load a couple of last minute items.”

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Posted 2 years ago

“First time i've used Brown and pleased I did. Person on the phone was very friendly and helpful. Delivery was by Ray who was also very friendly and professional and went out of his way to advise on the best location for the skip and expertly manoeuvred his vehicle up a tight drive. Very pleasant experience and would highly recommend. Also price very competitive.”

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Posted 2 years ago

“Skip delivered by Andy Hawkins. A very professional, calm, friendly and helpful person whose kindness was hugely appreciated. Thank you Andy. I will certainly be recommending Brown Recycling Ltd.”

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Posted 2 years ago

“Highly recommend this company .Terry delivered the skip very pleasant friendly person , have used Browns twice now and really pleased with the service and the fact that they helped me out when I needed it picked up by a certain time Terry again came and sorted it for us, was most appreciated thanks.”

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Posted 2 years ago

“My skip was expertly left in my rear drive by Terry - a very professional and knowledgeable driver. Wouldn't hesitate to use this company again...”

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Posted 2 years ago

“Delivered on Time,Removed on the same day I phoned Friendly drivers on both occasions”

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Posted 2 years ago

“I initially contacted David to arrange the drop off of the first skip, this process was quick and easy. The number of skips we needed soon escalated and over the last few days we arranged multiple drop offs and swap outs (with Hannah) which have always been prompt (same day or next morning). Ray has visited twice now (collecting and dropping off) and both times has be friendly and professional and went out of his way to relocate a skip into a congested space when asked. I would have no hesitation recommended Browns Recycling.”

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Posted 2 years ago

“Ray the chap who delivered the skip managed to get into the street, despite it being packed with cars, alongside tricky road works. He managed to get the skip on the drive despite lack of space. He was very polite and jolly. The skip I asked for was just what I needed and the price for recycling my fridge freezer was reasonable. Would definitely recommend.”

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Posted 2 years ago

“Would not recommend, very poor customer service, I was promised two calls backs (One of these from the manager) but none received. Had no interest in listening or trying to resolve my issue, just wanted to charge me for another fee”

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Posted 2 years ago

“Just like to say a big thank you to Ian, always very polite, goes out of his way to help out and go the extra mile, always cheery, a pleasure to have on site,always safe and courteous”

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Posted 2 years ago

“Ray was Really poliet and helpful, dropped it off gave me all the information I needed in regards to returning it when I'm done , so very pleased 😊”

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Posted 2 years ago

“First time using H. Browns, and we were so impressed! We called in a panic on friday to get a skip as soon as possible, Saturday morning skip arrived at 9:30am, and the driver Andy Hawkins was absolutely brilliant! Andy was fantastic, professional, friendly and all round a great help! We were so impressed with how everything went! We definitely will be using this company again, opening a trade account, and will definitely be requesting Andy every single time! Thank you Andy for being great! Vickery Estate x”

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Posted 2 years ago

“Excellent customer service, all the drivers were very polite, helpful and punctual in both delivery and collection. Good price also to extend term term of hiring the skip for an additional week.”

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Posted 2 years ago

“Ian Moore, friendly and polite driver, always tips safe and wears all the appropriate PPE.”

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Posted 2 years ago

“Excellent service throughout - from placing the order on the phone to having the skip delivered and collected. Terry was very friendly when delivering and collecting. Would highly recommend!”

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Posted 2 years ago

“Great service always on time, Ray the chap who delivers is always happy and helpful Thanks”

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Posted 2 years ago

Brown Recycling Limited is rated 4.8 based on 345 reviews