“I am not a tradesperson so my view is as a retail customer in Sandyford
I think that the whole operation needs updating - the shop part is quite messy and unstructured.The payment process is very complicated.
All in all it seems like a bit of a throw back to how builders providers worked in the 80’s.
Peter”
“I have used Brooks 4 times. First time i did an online order. I'm only a few kilometres from the local store and everything was in stock but it took a few weeks to deliver, so last time i would do that. Second time i did a 'click and collect' order. Again everything was in stock but didn't receive any email for days on order status and had to call them. I was told its ready so went to collect. 3rd time i went to the store....As a non-trade customer i felt intimated by the staff and were not interested or helpful in any of my purchases. I ordered 8 sheets of plywood in the store and backed my trailer into the warehouse for collection. The staff in the warehouse told me that they don't have any plywood in stock. I went back into the store asking why they sold it to me if they don't have it...to which i got no reply except a refund.
I have not and will not use them again. Currently going to McMahons builder providers for all materials and very happy with them. Nice knowledgeable staff and very pleasant to deal with.”
“I order 2 x1 and used click and collect. The price was very good and the items were ready to be collected when I arrived. Good service and good product”
“I ordered a new heating radiator to replace a leaking item.The order process was simple and the radiator arrived as promised,well packaged and as per expectations.
I would use Brooks again.
David”
“Overall a great store, however the Click & Collect option saves very little time as you still have to queue for a person at the counter and as for getting served in the warehouse/yard, there appears to be no queuing system at all. But I'll be back!”
“Excellent service delivered ahead of advertised available date.
Great communication from the delivery driver and he was extremely helpful.
Thank you Brooks.”
“I am happ with the online shopping section, they deliver the good I want good and even I order something wrong I also can arrange my goods return, the staff Lorraine is helpful, thanks a lot! Now I just wait for my refund, I will reorder again when weather more better. Thanks Yuen yee”
“Excellent service! I ordered an electric shower on Monday morning and it arrived in Wednesday. Perfect condition, good price and I'd happily recommend Brooks to anyone.”
