“Staf all very helpful and easy to get through the yard collection.
Website order does not match the stock available onsite and had to fo to 3 x different sites in Dublin to find the right stock.”
“Click and collect was fast. Ready with in an hour for collection. Lads were very helpful. Help load materials aswell. Home delivery is also very good.”
“I found brooks very easy to order from, everything was of a very high standard, the only issue I have is I think for health and safety it's very dangerous to have just one delivery driver on the truck, in my opinion there should be 2 men on it as it's alot of very heavy lifting for one man to be doing by himself.”
“Cork depot - DO NOT BUY FROM HERE. Made an online purchase of 13 rafters for an extension. Delivery date was 27th May. The job had progressed & I needed these sooner, was told slim chance I could have them on 26th - no sign of them. Carpenters had to take a half day. Next day expected delivery - no sign again - rang the shop & was told I wouldn’t get them til tomorrow - a day late on original date. Carpenter stood down again. Was told that because I enquired about adding more timber to the order the salesman held back on my delivery because HIS INTERPRETATION of my enquiry was that I was going to call back and add them to my order. No customer sympathy. Was told the trucks don’t deliver 1st thing in the morning also so I more than likely won’t have a carpenter for the 3rd day because of the brooks sales rep. I advise anyone do not buy from here. Arrogant & ignorant salesman on the phone also.”
“Did a click and collect order last week. When arriving at the store the order was not ready for collection, I had to get the items myself from various parts of the store and yard and when I went to collect the final items on the order they were not in stock which the website had allowed me to buy a couple of hours earlier this resulted in having to que up for see a sales assistant and have my order amended so I could take a similar product. Altogether over an hour between the store and yard collecting my items which I thought would be ready for collection. Very bad experience and won't be returning to or recommending burkes.”
“I was trying to source 20mm rebar for a project and I ordered it online and found their website very easy to understand and use and I will definitely use them again”
