“What a waste of time prep ordering because it wasn't ready when I got there and when I arrived in the shop every one scattered rather than help, which I have heard since is normal. First and last time giving ye my business.”
“I ordered 5L tec 7 roof repair online, unfortunately the container got damaged in transit and the contents were exposed to the air and had gone off. However, Brooks sent me a replacement tin arriving within 2 working days of my contacting them.
Excellent service and will definitely use them again.”
“Ordering was fine however, I did request for the delivery to be made on a certain date. The delivery was then made the next working day following the order and was just left in the garden exposed to the elements. I was not notified the delivery was made and only found the delivery my chance as I was not expecting it for another week.”
“Staff in the main building were helpful and attentive, but the chap in the warehouse was rude and ignored me for about 5 mins. All he had to do was look across and say "I'll be with you in a minute". Needs to learn how to treat customers who are not in the trade with a bit of respect and basic manners.”
“Poor Delivery Service: No delivery arrangements made despite saying this on their website - forgot one item also. Wouldn’t order for delivery again.”
