“Ordering was fine however, I did request for the delivery to be made on a certain date. The delivery was then made the next working day following the order and was just left in the garden exposed to the elements. I was not notified the delivery was made and only found the delivery my chance as I was not expecting it for another week.”
“Staff in the main building were helpful and attentive, but the chap in the warehouse was rude and ignored me for about 5 mins. All he had to do was look across and say "I'll be with you in a minute". Needs to learn how to treat customers who are not in the trade with a bit of respect and basic manners.”
“I ordered a mix of insulation and timber online and it arrived 2 days later which was great. The driver was very friendly and he expertly placed everything using the winch in a convenient location. Excellent service and great website. Frank Holohan”
“I've ordered Redwood decking from Brooks because they were the cheapest option out there. Lesson learned there. Delivery was fast. The decking I've ordered was 31 piece of the 4 meter redwood decking boards. The boards came really dirty, with leaves, mud and footprints. I told to myself, I'll clean them and make it work, sand them a bit it should be ok. There is always some bad boards in the bunch but while working on them the end result was abysmal. Some of the boards had wood worms, a few holes right in the middle of them. Some were damaged, physically, beyond salvaging, as the gash was too deep. All of them had water/rot damage, rotted black on the ends to the depth of 3-5 cm at least. I will make it a point to avoid Brooks from now on as they seem to offload rubbish to their clients.
Ordered some 100mm x 22mm x 4200mm boards as well. Measuring them, they are 94mm x 18mm x 4200mm. at least they were in good order.”
