“The length of wood that I ordered online was not available in the size I ordered so had to re-order at the counter. Staff were helpful but online purchasing system could be improved”
“Very quick delivery but I wasn't informed when items were delivered. I am not sure if the issue is with Brooks or the courier, but the items were left in front of the house, where I don't live yet. There were big plasterboards left there for a day or 2 I can't say, protected with a sheet, but just got lucky I stopped by the house before it rains. Same with a big box left in front of the house, that could have been stolen.”
“Overall a great store, however the Click & Collect option saves very little time as you still have to queue for a person at the counter and as for getting served in the warehouse/yard, there appears to be no queuing system at all. But I'll be back!”
“The stock available in stock dose not match what’s available on the website - the lads in store couldn’t do enough to help me and and get me sorted. Thanks.”
“Ordered some decking recently and it was delivered after 7 days but I got no correspondence whatsoever from Brooks as to a delivery date/time and fortunately my wife just happened to be home when truck arrived. It was well packaged and a very helpful driver which was a bonus.”
“Great website. The more items listed (with prices) then the more lightly I will be to purchase more than I planned (to avail of free delivery).
Great helpful delivery driver.....went out of his way to ensure i got my order!”
“I used the on-line ordering system and the only issue I found was that the photos of some of the products failed to load. Simple to use web site with straightforward payment method. Delivery was prompt, but I could have done with little bit more notice. I'd use this service again!”
