“Missing parts of the order. Other items not up to standard. Brooks made a good effort to rectify this. I received the missing parts but they delivered the wrong item to replace the below standard items. Good effort but not great really.”
“Using the online facility, I ordered some treated wood and post supports for a home project.
There were no issues with that, and the delivery arrived on time.
Very happy. Cheers👍”
“Click and collect. I had to cut the wood myself as they didn't have the lengths I had ordered, after cutting it I realised they supplied the wrong size of timber.”
“I was very disappointed with the online system, as the items I order online were not available in the sizes I ordered and paid for in advance. I was informed by staff that this was a common occurrence, as the system checked stock companywide NOT by location. Even though you have to select a location and not then informed that the stock is not in your selection.
The staff was very helpful but I had to get items I didn't order and get refunded the difference in price, which took time and caused annoyance”
Hi,
Thank you for your feedback.
The total stock shown online is per branch, unfortunetly we have to list all lengths available company wide but we do have the below note.
Timber shown on our website may not be available in the exact length you request. If we don't have your requested lengths in stock, we can supply timber in a "metre run" equivalent of your desired length. Please contact us if you have any specific requirements.
We are trying to improve this & hope to have branch lengths listed soon.
Thank you
Brooks
“Great customer service, ordered items for delivery expecting a very reasonable 2 day delivery slot, but got a call and my items were dropped off the very next day. Very happy, will definitely use Brooks again”
