“Brilliant service, very high standard product. I ordered very easily online I was emailed to verify my order and received a delivery date. Would use Brooks again. I was very impressed.”
“The order process was straightforward though there was some confusion regarding delivery and invoice addresses. These were fixed easily.
Just one thing to improve: better information about the time of delivery to enable the reception.”
“When I purchased online on a Friday, I was given the impression that the item was in stock in the Galway branch. When I went to collect on Saturday, it was not in stock. If I had known this I'd have purchased in Caulfield's even though they are charging about €10 more for the same thing. It eventually arrived by courier on the following Wednesday.”
Hi Bryan,
Thank you for your feedback.
We ask all click & collect customers to wait until they receive a Ready to Collect email before heading to the branch to collect. We did send a mail to let you know the item ordered was not in stock in your selected branch. We are currently working on improvements on our site so stocks will be more accurate.
Sorry you had a bad experience.
Regards
Lorraine
