“Great prices and quick delivery. One item was out of stock when the delivery arrived but they returned next day to complete the order. Can't complain about that sort of service, would highly recommend.”
“I ordered on-line and found the process very confusing. I asked the "chat" before ordering that I needed to know when I ordered if it was available as I needed to collect it and was told it would be ok.
Once ordered I received an email to say a representative would be in contact with me about delivery even though I had chosen to collect, I again checked with the "chat line" and she said someone would be back in contact with 24 to 48 hours which directly contradicted what she had indicated minutes earlier. I then said I wanted to cancel the order and while she was checking with the "order department" when it would be ready I received an email to say my order was ready for collection!
It is all very confusing, it is either a "click and collect" or it is not and I am still not sure of the answer and would be hesitant to use the service again for an urgent order.
Even this feedback form is incorrect as it asks questions about delivery when I collected the goods!”
“Great website, easy to browse, well described products. I changed order via customer service and was a pleasure to deal with. Items were delivered by two sound delivery guys, very happy, will use ye for all timber and worktops in future and recommend to friends:)”
“Good easy access web site. Easy order and fast delivery. And driver put everything in shed. Top class. I shopped around and Brooks was best value and free delivery.”
“Ordered an electric shower online, along with some lenghts of timber, the electric shower was delivered but not the timber, mailed Brooks but no reply, phoned them but ws told someone would phone me back but they didn't.”
“Very efficient service, as the whole process was very quick and without any issues. Product was delivered and all queries were responded in timely manner. The received timber was of high quality and cost-effective solution for the business.”
“Great company to deal with. We will use Brooks again in the future! Even the delivery man Ronan was a pleasure to deal with friendly and very helpful!”
“Bought insulation off and when I went to use it one of the roles was wet. It came off a forklift into my car then out of the car to use and it was really wet from the inside of it”
“I shop at Brooks Sligo to support local business but some members of the staff are quite cold and make me feel uncomfortable. So I only go to Brooks in case of extreme necessity”
