“I placed my order on Friday evening and the order was delivered on Monday morning. The delivery guys was very helpful ensuring that the delivery was placed in the most convenient place for me. I'll be ordering again from Brooks.”
“Very well priced & quick delivery. Everyone from who I was dealing with on the phone to the delivery man were brilliant. Very satisfied and will definitely be using again”
“Excellent service. Website was clear and easy to order. Delivery was free on my order and price was far lower than a competitor who is just around the corner from me and wanted a delivery fee for the same items.
And it came in 24 hours. The lads also brought it all the way through as my wife was the only one there when they delivered.”
“Great prices and quick delivery. One item was out of stock when the delivery arrived but they returned next day to complete the order. Can't complain about that sort of service, would highly recommend.”
“I ordered on-line and found the process very confusing. I asked the "chat" before ordering that I needed to know when I ordered if it was available as I needed to collect it and was told it would be ok.
Once ordered I received an email to say a representative would be in contact with me about delivery even though I had chosen to collect, I again checked with the "chat line" and she said someone would be back in contact with 24 to 48 hours which directly contradicted what she had indicated minutes earlier. I then said I wanted to cancel the order and while she was checking with the "order department" when it would be ready I received an email to say my order was ready for collection!
It is all very confusing, it is either a "click and collect" or it is not and I am still not sure of the answer and would be hesitant to use the service again for an urgent order.
Even this feedback form is incorrect as it asks questions about delivery when I collected the goods!”
“Great website, easy to browse, well described products. I changed order via customer service and was a pleasure to deal with. Items were delivered by two sound delivery guys, very happy, will use ye for all timber and worktops in future and recommend to friends:)”
