“The 6 doors were delivered fast but one was damaged - I am still following up with them to get a replacement but their response is slow and some emails are unanswered. This is disappointing.”
“Very easy to deal with. They sent me the wrong size timber but one phone call to Lorraine and they collected the timber and supplied me with longer ones immediately.”
“items ordered and paid for online. Received e-mail saying that the materials were delivered to the store for collection. Phoned store, they were not there as had been 'left off the delivery truck' from Dublin. Ended up getting a refund in store and buying an alternative. Would not buy online with Brooks again. Service in the store was good, but online experience is very poor.”
Hi David,
Thank you for your feedback.
Sorry you had a bad online experience, this is not the norm & we do try our best to get the product to the customer (or selected branch) as quick as possible.
Regards
Lorraine
“Great idea updating your website with prices, its a fantastic facility, but unfortunately not all aspects of this project have been completed or seen through.
The prices online are different to the in store prices (in Cork).
When questioned in store they were not able to match the online prices..... so I had to make my order online in my car, select store pick up, then wait for order confirmation, go back into the shop and pick up my receipt to go outside and collect my items... way too overly complicated, a very frustrating client experience due to 1 simple issue... constant pricing,
I love the fact that your prices are online, its a great asset to your company, but please get the prices right across online and in store, or at the very least if someone questions price allow the store to match the price.”
“I've ordered some timber online hoping to get it ready by the time I get to the place. But it appeared I have to wait for the message that it is ready for the collection. It took 2 days... So in my particular case it would be quicker to just drop by and order in store.... Which make no sense.”
“Got some marine plywood online, it was delivered from Dublin to the local store in an acceptable time and at a good price.
People were friendly, answered all my questions, communicated clearly and once in the shop I got help to lift and load the material onto my car.
They also showed me other timber I may need for my project. Although they do not stock what I need they were happy to show me around and explain.
Will certainly buy again from Brooks.”
“Brooks customer service is very reliable, fast responding to any query & it's delivery is on deadline. Highly recommended & I will shop again with Brooks”
