“Chat service is useless, I cant get answer to a simple question: is the branch closed for lunch or not?
Does anyone in Brooks know what "Click and collect" service means? In my opinion Brooks provide a pay online service only!!Because after a customer places an order on line, they must wait a few days then send an email regarding order status. When they reply that the order is ready at the branch you have to go through all the steps of a normal sale: first visit sales counter then cashier then wait at warehouse collection point. This to me was just a regular sale and there was no need to go through the online process which now seems like just a waste of 2 days. I think it would be easier to go straight to the branch and skip the click and collect process”
“First visit, really surprised with how much stock was available, very happy with service, Staff were very friendly, polite and professional. Will most definitely be making use of the Store again in the near future :)”
“Ordered 3 items online and was phoned after I paid to tell me it was not in stock.Then I arrived to be told a second item was not in stock.Safe to say until the online stock is correct I won’t be using this again.”
“I booked click and collect and nothing was ready It would have being equally as easy to go in and just buy the goods in the shop. I done click and collect to avoid that situation. However in your store there was no advantage in the click and collect whatsoever”
