“Made 1 imput error and tried to double van insurance from £800 to £1600 and because I couldn’t afford it had to cancel the policy before it even started and they charged me £75
Goes by a few names on confused . Com van experts with the cheapest quotes to attract you (Broker Experts, Van Insurance Expert, First Choice, etc.). Once purchased you are required to have a phone call where they pick apart everything you selected (Job, Address, Social/Commuting/Business Mileage, Vehicle and why you even need it). They then update the quote to over double, and if you cancel you have to pay £75+ because of their 'terms and conditions' (regardless of 14 day cooling off period laws).
AVOID.
Go to a proper company like SwitchCover, Admiral, etc. and not a dodgy broker like this.
Also the customer service is absolutely disgraceful, they intend to make you out to be a liar to bump up the quote. I even had to prove my job and address in 'fraud prevention'. Good luck if you ever need to make a claim if that is how they treat you on sign up!!!
Steer clear I wish I would of read these reviews before I paid the deposit”
“***** AVOID AVOID AVOID ******
this company need closing down they will query a spelling mistake in order to double your quote then charge £75 when you dont take a policy. biggest rip off ive seen for years. report to trading standards if they do anything like this to you
**** DO NOT USE UNDER INVESTIGATION FINACIAL OMBUDSMAN ****”
“Really helpful company would recommend to anybody. Money isn't everything the service you get at this company is second to none and that's saying something for insurance companies lol”
“AVOID THESE SCAMMERS , OMBUDSMAN INVOLVED
TRADING STANDARDS INVOLVED
UNDER INVESTIGATION
I never write reviews but after my experience with broker experts I have to!!!
They are scammers/ con artists ! Insured me online , took £300+ from me then called me not even 1 minute later telling me they can’t insure me , I’ve been waiting two weeks for a refund now!! Ombudsman is involved as are trading standards and my banking group . DO NOT PURCHASE INSURANCE WITH THIS COMPANY!! They have left me without any money to pay my bills or even buy food this month , it’s outrageous! Also still waiting on that refund! I was told 3-5 working days !! DO NOT USE PLEASE PEOPLE IM GIVING YOU THE CHANCE I NEVER HAD ! AVOID!!!!!!!!!!!”
“Got a quote online and was asked to speak with the validation team.
After speaking with them, they actually managed to find me a cheaper quote! Great service and will definitely recommend”
“They don`t know what they sold. Confused what is include in insurance, they can`t asnwer via mail...but they can call 6 times per day if you not paid for insurance.”
“Couldn’t have asked for a better service from Jackson! A very knowledgeable chap, and explained everything well,
especially for an old boy like myself.
Thank you.”
“this company need closing down they will query a spelling mistake in order to double your quote then charge £75 when you dont take a policy. biggest rip off ive seen for years. report to trading standards if they do anything like this to you”
“Goes by a few names on GoCompare with the cheapest quotes to attract you (Broker Experts, Van Insurance Expert, First Choice, etc.). Once purchased you are required to have a phone call where they pick apart everything you selected (Job, Address, Social/Commuting/Business Mileage, Vehicle and why you even need it). They then update the quote to over double, and if you cancel you have to pay £75+ because of their 'terms and conditions' (regardless of 14 day cooling off period laws).
AVOID.
Go to a proper company like SwitchCover, Admiral, etc. and not a dodgy broker like this.
Also the customer service is absolutely disgraceful, they intend to make you out to be a liar to bump up the quote. I even had to prove my job and address in 'fraud prevention'. Good luck if you ever need to make a claim if that is how they treat you on sign up!!!”
“FRUAD... Be AWARE. They show the lowest quote get a payment and then ring you back and want more money to be paid.
If you dont want the insurance, they then charge you £100.
AVOID”
“Total con artists bought premium on go compare they then phone next day to validate, no details had changed but they tell you the policy is £300 more or it costs £75 to cancel total joke, AVOID AT ALL COSTS”
“Total con artists purchased on go compare and nothing changed!!!!
then they phone next day saying the premium is £300 higher or £75 to cancel , Please avoid.”
“Very bad company, poor costumer service, took 40 days for claim still waiting, Long waiting time , They will disconnect your call several time , nobody will call you , you have spend hours to reached one advisor, not to be recommended to anyone”
