British Wholesales Reviews

Name: British Wholesales
Rating: 4.77

4.8 Rating 941 Reviews

95 %

of reviewers recommend British Wholesales

Company Reviews

Metrics

4.8

Based on 941 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

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“Excellent. Very pleased 😄”

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Posted 9 months ago

“CHECK YOUR ORDER EXTREMELY CAREFULLY!! I’ve ordered from BW several times but unfortunately this recent large order will be my last. Order checked upon arrival and all appeared well enough apart from some small staining on bath mats. Upon opening some fresh bedding weeks later I found that one item was the wrong colour (off pink/taupe instead of white) & one item was the wrong size (double instead of king) despite those items being labelled correctly on external packaging. Make sure to very carefully check each item by comparing labels to the packaging! Not easily done for large orders which i’m sure they rely upon us failing to do! Unfortunately after speaking to customer service Suhail failed to fully resolve the issue due to an item having been washed (apparently my mistake was relying on the packaging label!)”

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Posted 9 months ago

We have been emailing the customer regularly to resolve the issue. We offered to send out the correct item and for the customer to keep the other item at a discounted rate as it could to have been returned due to is being washed. Best Regards Bon

Posted 9 months ago

“Great sheets, perfect fit ,good quality ,just what we needed for our guesthouse!We will be ordering duvet covers as well in the nearest future!”

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Posted 9 months ago

“Order received in good time and as described”

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Posted 9 months ago

“Great customer service, speed of order and quality of cotton bedding.”

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Posted 9 months ago

“Thanks for a great product at an attractive price”

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Posted 10 months ago

“Very responsive, great towels at good price”

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Posted 10 months ago

“great website good prices and delivery was on time”

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Posted 10 months ago

“Have been buying towels from here for a few years now and always had good experience with the items and with customer service. Always willing to help and respond quickly to any issues A** service”

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Posted 10 months ago

“Amazing value and prompt delivery !”

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Posted 10 months ago

“Easy to order and understand the website. Good and efficient delivery. excellent communications at all times. The team towels are very good quality and excellent value for money”

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Posted 10 months ago

“Ordering straightforward and delivery is quick but - First order: 4 of 10 pack of pillow cases were of a different ‘type’ (4 plain cotton compared to 6 with a ‘sheen’). All allegedly of the same type at order but told it may be a different batch(?). Returned, awaiting replacement. - second order: ordered 2 sets of bamboo/cotton hand towels. In one set each of six the towels was stained or marked. Awaiting response to return them and get a replacement. Somewhat disappointing. On the positive note I did accidentally over-order and decided on different pillows and they arranged return for refund.”

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Posted 10 months ago

The customer contacted us with the issues which we apologised for and resolved straight away by arranging a free return and a refund. Bob

Posted 10 months ago

“Good quality towels. Will buy again.”

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Posted 10 months ago

“My first order came and I was very surprised at the quality of the towels and bedding , delivery only took a couple of days so went straight back on the very easy to use website and ordered more as we have just purchased a guest house and they were delivered the next day all free postage as we spent alot but probably only a quarter of the cost of local businesses”

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Posted 10 months ago

“Delighted with my whole order. The quality of the towels was outstanding, as soon as I washed them the softness was amazing 👏”

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Posted 10 months ago

“First order, simple website, easy to order and the best prices for bulk buying simple but good quality kitchen ware. Arrived the next day - unexpected quickly. Items very good quality and worth the money. Would recommend and will buy from in the future.”

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Posted 10 months ago

“Great quality products at amazing prices!”

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Posted 10 months ago

“A little disappointed with the quality of the finish of the cushion inners, we thought we'd give you a try but we can get them individually wrapped for the same price for retail resale in our shop. Thank you very much for supplying your goods very swiftly.”

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Posted 11 months ago

We are sorry to hear that you are not happy with the Cushion Pads. Please email us with pictures and we will try to and resolve the issue for you. Bob

Posted 10 months ago

“Quick service, great price.”

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Posted 11 months ago

“Ordered duvet, pillows, sheet and pillowcases for my holiday cottage. Duvet and pillows are okay. Sheet much thinner than expected but the pillowcases were absolutely terrible and had to be sent back. The stitching was all over the place, with overstitching an absolute mess and lots of loose threads. After several emails back and forth they did accept me sending them back and refunding although I'm yet to receive it. I won't be ordering from them again.”

Helpful Report

Posted 11 months ago

The customer emailed in on the afternoon of 11th February complaining about the pillowcases. We replied to her straight away and within one day, we had arranged a free return for the pillowcases and a full refund has been given to her for the pillowcases. Bob

Posted 10 months ago

British Wholesales is rated 4.8 based on 941 reviews