British Wholesales Reviews

Name: British Wholesales
Rating: 4.77

4.8 Rating 924 Reviews

95 %

of reviewers recommend British Wholesales

Company Reviews

Metrics

4.8

Based on 924 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

British Wholesales 5 star review on 22nd November 2024

Phil Dowsing

British Wholesales 5 star review on 15th November 2024

Anonymous

Anonymous // 01/01/2019

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“Goods, delivery and service all excellent. Just what I expect from ths company now.”

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Posted 1 year ago

“Good product with quick delivery. Had a slight error with the order but this was dealt with very swiftly, so really pleased with customer service. Will definitely order from them again.”

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Posted 1 year ago

“Good quality, and good customer service and fast delivery.”

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Posted 1 year ago

“Excellent bed sheet”

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Posted 1 year ago

“Have never bought from this company before but I will certainly buy again. The quality of tea towels is great. They're a really good size which I love, nice thickness of the material they do the job brilliantly. Can't recommend the company enough.”

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Posted 1 year ago

“excellent service. towels are of a very high standard, swift delivery. will use again for sure.”

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Posted 1 year ago

“I bought towels for our new holiday let. It was important to us that the towels were coat effective as we required so many but didn’t feel cheap and would wash well. We are over the moon with our purchase. The towels are a good size, we got hand towels, bath Towels and bath sheets and feel lovely. We have washed one set so far and they have all kept their fullness and shape. Very happy!”

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Posted 1 year ago

“Bought two pillows, 1 duvet and they’re very comfortable!”

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Posted 1 year ago

“Tea towels arrived on time and well packaged.”

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Posted 1 year ago

“Have ordered all of our towels from here and am very pleased with the quality , price and speed of delivery.”

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Posted 1 year ago

“Very good quality towels and quick delivery”

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Posted 1 year ago

“The goods was properly packed and easily supplied. well done and keep it up”

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Posted 1 year ago

“I ordered the wrong quality of towels no problem returning them and good advice given about re ordering thank you”

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Posted 1 year ago

“Initially very promising - good price and lead time. However, after placing the order I was told that some items were to be delayed. They suggested sending me just the available items first, as I needed them quickly, and that part went fine. However, it has been a real challenge trying to get the remaining items - they told me they were ready to deliver last Monday. Nothing happened. I waited till Thursday, contacted them again - they said the remaining items were now ready. I got a notification from DPD that they would be delivered on Friday. However, they did not turn up and today, Monday, DPD is still saying it will be delivered last Friday (in the past). So I phoned them again and they "think DPD might have lost the parcel" but are still looking into it. In addition, a couple of the towels in the first delivery were damaged (lots of loose threads). They said they would send 2 replacements in the second shipment. I would have given them 1 star, but I have given 2 because at least when I try to contact them they do answer the phone promptly, and there is someone there to actually have a conversation with - but the problem is it still hasn't resulted in me receiving all the items I paid for, and it's now 2 weeks since placing something which was to be delivered within 2 days.”

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Posted 1 year ago

Thank you for taking the time to share your feedback about your recent experience with us. We are sorry to hear that you have encountered several issues with the delivery of your order and that this has caused you a great deal of inconvenience. We take your concerns seriously and would like to assure you that we are investigating the situation and working closely with our delivery partner to resolve the issue as soon as possible. We apologize for the delay in delivering your remaining items and for the inconvenience this has caused. We are glad to hear that you have found our customer service team to be helpful and responsive, but we understand that this alone does not solve the problem at hand. We are also sorry to hear about the damaged towels and we will ensure that the replacements are sent out as soon as possible. Once again, we apologize for the inconvenience caused and we appreciate your patience and understanding during this time. If you have any further concerns or questions, please do not hesitate to contact us.

Posted 1 year ago

“You supplied exactly what I needed, at a very good price. Some advice on delivery time would be appreciated. That is a minor niggle! Well done!”

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Posted 1 year ago

“Towels arrived quickly although not as think as I thought they would be but still good quality for the price.”

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Posted 1 year ago

“really amazing service, fast delivery and amazing quality towels. great value for money.”

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Posted 1 year ago

“Towelling bathrobe: excellent quality, well-finished (no hanging threads!). Very pleased. Would recommend.”

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Posted 1 year ago

“The white towels I purchased were of excellent quality and very reasonably price. Fast delivery from ordering.”

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Posted 1 year ago

“Beautiful sheets towels pillow cases and terry kitchen towels. Sheets feels lovely on the skin and good the sizes do not come up short.”

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Posted 1 year ago

British Wholesales is rated 4.8 based on 924 reviews