Brighton Tools & Fixings Reviews

Name: Brighton Tools & Fixings
Rating: 4.96

5.0 Rating 638 Reviews

99 %

of reviewers recommend Brighton Tools & Fixings

Company Reviews

Metrics

5.0

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Brighton Tools & Fixings 5 star review on 5th July 2024

Y Pancholi

Brighton Tools & Fixings 5 star review on 14th July 2023

Ryan Crowdy

Brighton Tools & Fixings 5 star review on 5th July 2021

Mike Smith

Brighton Tools & Fixings 5 star review on 18th May 2021

Chris Smith

Anonymous

Anonymous // 01/01/2019

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“Those Brighton Tool boys are just too good to be true, always courteous......”

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Posted 4 years ago

“I have used Brighton Tools for both tools and fixings for many years and will not go elsewhere even the internet. The service is exemplary on every level and if/when there are issues with a tool purchased form them you get there full backing to sort it out. Recently we had tools stolen from site which were then found in a local shop. Brighton Tools had registered all the tools for us and kept records which allowed us to prove the tools were ours. I cant recommend them highly enough!!”

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Posted 4 years ago

“Great helpful service as always, even after 25+ (?) years of using them. Little staff turnover, which is always a good sign, and superb, spacious showroom, always worth a visit. Now you can't get that with Amazon (previous reviewer)...”

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Posted 5 years ago

“Very quick response by telephone, helpful people and order processed and delivered as soon as item arrived in stock. Will definitely use again.”

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Posted 5 years ago

“I called Shaun asking for a price on a power tool, that day he called back with a price I was happy with and the tool was delivered to site a day later. Couldn’t ask for much more!”

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Posted 5 years ago

“I don't often come into the shop as its normally out of my way but when I do everyone in the store are always very knowlegeable, polite and helpful.”

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Posted 5 years ago

“The sales staff are wonderfully knowledgeable, spend time with you and are very friendly. The selection of tools they have is amazing. I have only given 2 stars though due to the costs of their tools. I recently wanted to by a 300mm extension bar for an impact driver from Milwaukee. With VAT at Brighton Tools and Fixings it came to just over £21. I found the same one on Amazon through a 3rd party seller who was a tool shop in their own right for £10 with free delivery. An £11 mark up is just too much for me and I was a little disappointed that the price difference was so great. Having checked elsewhere on line the ball park price was around the £10 mark. This has made me think twice about using your store.”

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Posted 5 years ago

“Staff are knowledgable and relatively friendly. As with most trade counters there is an air of aloofness but then dealing with builders all day hardly surprising. Quality advice always given and shall use again and again.”

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Posted 5 years ago

“Purchased Makita cordless tools pack 11 years ago. After a few years the batteries all died and BTAF got them all changed for me despite being out of the warranty period as Makita accepted a fault in the original design. Now 11 years on I have encountered issues on a site and BTAF have still been happy to provide support and even dug out my original invoice for me. Not bad for tools purchased over 11 years ago! You wouldn't get that on eBay!”

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Posted 5 years ago

“A great team, who are knowledgeable in all areas of their product range. Super speedy delivery, and Terry B is always a pleasure to deal with when he visits.”

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Posted 5 years ago

“Thanks Mike Biggs, I asked you a specific question and you promptly answered honestly, that's a big tick from me in Australia Cheers, Trist”

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Posted 5 years ago

“The Team always go the extra mile to ensure that you receive the correct technical information and therefore able to purchase with complete confidence at a competitive price too.”

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Posted 5 years ago

“Needed help finding a tool, I have minimal information as I was unsure what they was called. The Guys on the phone helped me within minutes and I had next day delivery, I will always be using them from now on”

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Posted 5 years ago

“Good company to deal with.....but Andy needs a shave !”

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Posted 5 years ago

“Brilliant company got alot of time for these guys pete our go to guy at TF always has information regarding anything we need always so helpful.”

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Posted 5 years ago

“Nick is always very helpful, with just the info on the products and no hard sell. great fast turn around on orders”

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Posted 5 years ago

“We have been working with Nick for a number of years and he is always wonderful in sorting out all our requirements. Very good, attentive company for our family business.”

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Posted 5 years ago

“Great customer service, always helpful, knowledgable and polite.”

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Posted 5 years ago

“Great Company, very professional with superb service Kind regards Grant”

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Posted 5 years ago

“Fantastic customer service and great prices whats not to like. Pluse ace aftersales support”

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Posted 5 years ago

Brighton Tools & Fixings is rated 5.0 based on 638 reviews