Brighton Tools & Fixings Reviews

Name: Brighton Tools & Fixings
Rating: 4.96

5.0 Rating 629 Reviews

99 %

of reviewers recommend Brighton Tools & Fixings

Company Reviews

Metrics

5.0

Based on 629 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Anonymous

Anonymous // 01/01/2019

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“I am more than it literate but could not process the order electronically so called the old way , conversed with a proper person ! and the delivery was perfect and seamless during pre difficult but pending times .”

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Posted 4 years ago

“Really great service and friendly staff. Will certainly purchase more from them. One of the team dropped the order off on the same day as it was on his way home from work, despite being in the middle of a global pandemic. I can’t remember his name, but he really went over and above and the product (garden fork) is top notch. Thank you Brighton Tools & Fixings, you guys are the best 🙂”

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Posted 4 years ago

“Very helpful, service and delivery excellent thank you guys”

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Posted 4 years ago

“Fast friendly service, thanks”

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Posted 4 years ago

“Great service all team members are great help when above and beyond to deliver thanks again guys Hamerhead Electrical services”

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Posted 4 years ago

“Best service I’ve received so far. My product came when they said it would be delivered. Very happy customer and I’ve been telling people about them.”

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Posted 4 years ago

“Excellent service from a friendly team. Would highly recommend.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Very friendly and helpful staff. Excellent services.”

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Posted 4 years ago

“I ordered some kitchen hinges which were clearly described and priced on the website. They arrived next day and were as required. Excellent service.”

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Posted 4 years ago

“Those Brighton Tool boys are just too good to be true, always courteous......”

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Posted 4 years ago

“I have used Brighton Tools for both tools and fixings for many years and will not go elsewhere even the internet. The service is exemplary on every level and if/when there are issues with a tool purchased form them you get there full backing to sort it out. Recently we had tools stolen from site which were then found in a local shop. Brighton Tools had registered all the tools for us and kept records which allowed us to prove the tools were ours. I cant recommend them highly enough!!”

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Posted 4 years ago

“Great helpful service as always, even after 25+ (?) years of using them. Little staff turnover, which is always a good sign, and superb, spacious showroom, always worth a visit. Now you can't get that with Amazon (previous reviewer)...”

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Posted 4 years ago

“Very quick response by telephone, helpful people and order processed and delivered as soon as item arrived in stock. Will definitely use again.”

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Posted 4 years ago

“I called Shaun asking for a price on a power tool, that day he called back with a price I was happy with and the tool was delivered to site a day later. Couldn’t ask for much more!”

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Posted 4 years ago

“I don't often come into the shop as its normally out of my way but when I do everyone in the store are always very knowlegeable, polite and helpful.”

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Posted 4 years ago

“The sales staff are wonderfully knowledgeable, spend time with you and are very friendly. The selection of tools they have is amazing. I have only given 2 stars though due to the costs of their tools. I recently wanted to by a 300mm extension bar for an impact driver from Milwaukee. With VAT at Brighton Tools and Fixings it came to just over £21. I found the same one on Amazon through a 3rd party seller who was a tool shop in their own right for £10 with free delivery. An £11 mark up is just too much for me and I was a little disappointed that the price difference was so great. Having checked elsewhere on line the ball park price was around the £10 mark. This has made me think twice about using your store.”

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Posted 4 years ago

“Staff are knowledgable and relatively friendly. As with most trade counters there is an air of aloofness but then dealing with builders all day hardly surprising. Quality advice always given and shall use again and again.”

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Posted 4 years ago

“Purchased Makita cordless tools pack 11 years ago. After a few years the batteries all died and BTAF got them all changed for me despite being out of the warranty period as Makita accepted a fault in the original design. Now 11 years on I have encountered issues on a site and BTAF have still been happy to provide support and even dug out my original invoice for me. Not bad for tools purchased over 11 years ago! You wouldn't get that on eBay!”

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Posted 4 years ago

“A great team, who are knowledgeable in all areas of their product range. Super speedy delivery, and Terry B is always a pleasure to deal with when he visits.”

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Posted 4 years ago

Brighton Tools & Fixings is rated 5.0 based on 629 reviews