Breakdown Assist Reviews

Name: Breakdown Assist
Rating: 4.63

4.6 Rating 1,060 Reviews

100 %

of reviewers recommend Breakdown Assist

Company Reviews

Metrics

Info

4.6

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Breakdown Assist:

Breakdown Assist is a trading style of QDOS Insurance Services Limited who are authorised and regulated by the Financial Conduct Authority. We have been trading since 2007 as an Insurance Intermediary, and started selling insurance directly to the public over the internet in February 2011.

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Phone:

0800 112 4505

Email:

enquiries@qdosinsurance.co.uk

Breakdown Assist 4 star review on 27th January 2019

Peter

Anonymous

Anonymous // 01/01/2019

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“while on holiday in Devon, we had to call on you twice and on both occasions we were dealt with promptly and the engineer was most helpful. On one of the occasions he towed us to a garage so that we were able to get new tire fitted. Very pleased with your service”

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“Haven’t needed a call out (touching wood) but value for money and really easy to sign up”

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“Fortunately I didn't need to use breakdown assist but I was very happy that it was added on to my policy for 10 days for free when I took my car abroad. It gave me peace of mind that should something happen, I would be covered. Thank you very much!”

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“They are very efficient and always arrive in good time”

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“Getting the breakdown cover was quick and easy , very good, I'm pleased to say that I haven't had a brakedown . Brian Judd”

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“DIDN'T NEED TO USE THE BREAKDOWN ASSISTANCE WHEN WE WENT ON HOLIDAY”

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“Easy to purchase good price. Hope I never use it!”

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“Swift response. Great customer service. Good clean job”

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“Price was excellent, payment easy and contact with staff very good. I got all the details emailed which seemed easy to understand. I would use the company again too. I can’t rate it any higher as I never actually had cause to use the cover-phew!”

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“Whilst I have been lucky enough not to require roadside assistance, the service I had in getting duplicate copies of documents I had mistakenly erased, was 1st class.”

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“All done professionaly and efficiently over the phone.”

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“Excellent value, painless process, would definitely recommend!”

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“Really easy to purchase. Luckily didn’t need to call on them whilst away but will purchase again”

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“Broke down on my own at a Service Station in the middle of France on a motorbike. The initial response was quite quick and they said they would get a mechanic out. Then I just got a text saying that they didn't cover motorway breakdown (which may in fairness be due to local regulation). I phoned them back a number of times saying that I was stranded and that they should be responsible for assisting me. They said I would get a call back from someone and I called chasing this a number of times but kept getting cut off or had to hang up due to phone queue or was told I had to speak to a different department. After about 4 hours of hanging around a service station with flies buzzing around my sweat caked motorcycle jacket I had given up on support. The night was drawing in the nearest town was about 30 miles walk and there was no Uber. I scrambled around a petrol station trying to get someone to order me a taxi but nobody spoke English and they didn't even understand the word taxi. It was a warm night but I still didn't relish the idea of sleeping rough. At about midnight I got a call and assumed it was one of the taxi companies that didn't speak English phoning me back by mistake but it was Breakdown Assist. They said that I would have to phone the police to get English speaking breakdown support on a motorway. I phoned them and they got a truck out to help. I was parked too close to a transmitter that was blocking my alarm fob. I was towed away from the transmitter for about 200 Euros and was glad to pay. So even though it took ages to get through to them and I kept getting passed around to different departments and they thought it acceptable to just decline assistance with a cold template text at least they didn't forget about me and they did eventually call be back with relevant advice so I have to respect them for that. So if you're driving abroad or in the UK your policy may not cover you for motorway breakdown anyway and if doesn't just use the roadside recovery phones. Also if your alarm fob doesn't work you may be too close to a transmitter or something.”

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“Good price for beakdown cover and easily purchased online.”

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“Pretty easy to get the breakdown cover. I have since bought a new car. I got your breakdown cover after I read the reviews. Not had to use it yet, hopefully I won’t need to”

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“We're very arrentive and speedy attending to my daughters car”

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“Easy to purchase online.”

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“Less confident than if joined the RAC as no card etc that said lot less expensive. Proof of pudding is if need to call out”

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Hi Michael, do not worry about the lack of a card. We firmly believe you do not need a card and to pay such a significant increase in premium for what is essentially something nice to look at. All you need when reporting a breakdown is your personal information and your vehicle registration (if you have vehicle cover). We focus on quality of the service, and do away with expensive non-essential items to keep the cost sensible and affordable.

“competitive price with excess for using service, good value, deters irressponsible call outs”

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Breakdown Assist is rated 4.6 based on 1,060 reviews