The BB Group Reviews

Name: The BB Group
Address: Lambourne House, Lambourne Crescent, Cardiff, Lambourne House, Lambourne Crescent, Cardiff, Wales
Rating: 4.97

5.0 Rating 222 Reviews

100 %

of reviewers recommend The BB Group

Company Reviews

Metrics

Info

5.0

Based on 222 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03335 671 245

Email:

sales@branded-brolly.co.uk

Location:

Lambourne House, Lambourne Crescent, Cardiff,
Lambourne House, Lambourne Crescent, Cardiff
Wales
CF14 5GL

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The BB Group 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the quality and look of our umbrellas. A big thank you to Jasmine for being so helpful throughout the whole process. Would definitely recommend.”

Helpful Report

Posted 2 years ago

Thank you so much, Nicole, for giving The BB Group a fabulous 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you are very happy with the quality and look of our umbrellas. We'll make sure to pass on your kind words to Jasmine, who was delighted to assist you throughout the entire process. Your recommendation means a lot to us. If there's anything else we can do for you, please don't hesitate to let us know. Thanks again for choosing The BB Group!

Posted 5 months ago

“Very happy with the umbrellas - great quality and very attentive customer service. Would recommend!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to rate The BB Group with 4 stars! We truly appreciate your feedback and are thrilled to hear that you are very happy with the umbrellas. Our team takes pride in providing great quality products and delivering attentive customer service. Your recommendation means a lot to us, and we look forward to serving you again in the future.

Posted 5 months ago

“Really happy with the products we ordered, very high quality, along with great customer service, helping us at every turn of the process!”

Helpful Report

Posted 2 years ago

Thank you so much for your amazing 5-star review of The BB Group! We are truly grateful for your support and appreciation. We're thrilled to hear that you are really happy with the products you ordered. It brings us immense joy to know that our commitment to maintaining high-quality standards is delivering on our promise. Our team takes pride in crafting products that exceed expectations. Moreover, we're glad to hear that you found our customer service exceptional. Assisting our customers at every turn of the process is a top priority for us. We want to ensure a smooth and enjoyable experience for you, from start to finish. Once again, thank you for your kind words. We genuinely value your feedback and look forward to serving you again in the future!

Posted 5 months ago

“Branded Brollies were great from the outset. They gave good advice when needed and the process of ordering and delivery was straightforward and efficient. I'm delighted with my brollies. Thanks again for your help.”

Helpful Report

Posted 2 years ago

Dear Anne,Thank you so much for your fantastic 5-star rating of The BB Group! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with our company. We were delighted to have the opportunity to serve you, and we are glad that our team provided you with excellent advice throughout the process. Making the ordering and delivery process straightforward and efficient is something we strive to achieve for all our valued customers like you. We are thrilled to know that you are delighted with your brollies. Your satisfaction is our ultimate goal, and it means a lot to us that we were able to meet your expectations. Once again, thank you for choosing The BB Group. We truly appreciate your support and look forward to serving you again in the future. Best regards, The BB Group Team

Posted 5 months ago

“Branded Brolly were quick to respond to an enquiry and give a quote. They followed up with questions and waited patiently for the correct logo. They delivered my brollies quickly so that l had them in time for my event. A pleasure to work with them.”

Helpful Report

Posted 2 years ago

Dear Tracey-Lee,Thank you so much for your glowing 5-star review of The BB Group. We greatly appreciate your feedback and are thrilled to hear about your positive experience with us. We pride ourselves on our prompt response time and efficient service, so we're delighted that you found Branded Brolly to be quick to respond to your enquiry and provide a quote. Our team always strives to go above and beyond, and it's fantastic to know that they followed up with questions and patiently waited for the correct logo. We understand the importance of meeting deadlines, especially when it comes to events. We're glad that you received your brollies on time for your event, and we hope they added a touch of elegance and practicality to the occasion. Working with you was an absolute pleasure, and we would be thrilled to assist you with any future requirements. Thank you once again for choosing The BB Group and for taking the time to share your wonderful feedback.

Posted 5 months ago

“Great service from start to finish. Lots of help regarding how logo would look etc., delivered on time and most importantly, loved by our wedding guests when it does, on occasion, rain in the Scottish Highlands!”

Helpful Report

Posted 2 years ago

Dear Balfreish,Thank you so much for your fantastic 5-star rating of The BB Group. We truly appreciate your kind words and support. We are thrilled to know that you had a great experience with our service from start to finish. Our team takes pride in providing excellent assistance and guidance, especially in terms of the logo design. We understand the importance of creating a visually appealing and memorable logo and we are delighted that we could help you with that. Timeliness is crucial to us, and we are glad that we were able to deliver your order on time. But most importantly, we are overjoyed to hear that your wedding guests loved the products, especially when the Scottish Highlands occasionally welcome rain. It's always heartwarming to know that our work brings joy to special occasions. Once again, we really appreciate your kind review. If there's anything else we can help you with in the future, please feel free to reach out. We are here to provide continued support and assistance.

Posted 5 months ago

“Nice quality umbrellas with wooden handle. They printed our logo on the case as well which was a nice surprise. Thanks you Branded Brolly!”

Helpful Report

Posted 2 years ago

Thank you so much for your exceptional 5-star rating of The BB Group! We are thrilled to hear that you were happy with our nice quality umbrellas featuring wooden handles. It brings us great joy to know that our team also provided you with a pleasant surprise by printing your logo on the case. We appreciate your kind words and are grateful for your support. Thank you once again for choosing Branded Brolly! We look forward to serving you with excellence in the future. Warm regards, [Your Name]

Posted 5 months ago

“Excellent service”

Helpful Report

Posted 2 years ago

Thank you so much for your outstanding 5-star rating of The BB Group! We really appreciate your feedback and are thrilled to hear that you had an excellent experience with our services. Providing excellent service is always our top priority, and it's incredibly rewarding to know that we met your expectations. Once again, thank you for choosing The BB Group. We look forward to serving you again in the future! Best regards, The BB Group

Posted 5 months ago

“Great communication from Kristian throughout the ordering process and waiting for delivery. The order arrived safely and we are very pleased with how smart the brollys are. Many thanks”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful 5-star rating of The BB Group! We truly appreciate your support and feedback. We are thrilled to hear that you had a great experience with us, and we're especially glad to know that Kristian provided you with excellent communication throughout the ordering process and delivery wait. We understand how important it is to stay informed, and we strive to ensure a seamless shopping experience for our valued customers. Furthermore, we are delighted that your order arrived safely and that you are pleased with the quality and elegance of our brollies. Customer satisfaction is always our top priority, and your satisfaction encourages us to continue delivering exceptional products. Once again, thank you for choosing The BB Group and for taking the time to share your positive experience with us. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We will be more than happy to assist you. Warmest regards, The BB Group Team

Posted 5 months ago

“Very happy with the umbrellas we have received. Quality of them is great. definitely wont hesitate on recommending Branded Brolly to any of our clients. Also customer service was fantastic, always kept up to date with the order process. Thank you!!”

Helpful Report

Posted 2 years ago

Thank you for the wonderful review, Amy. We're extremely happy to hear you had such a good experience and look forward to working together again, All the best, BB Team

Posted 2 years ago

“Keenan was great - got everything branded and delivered very quickly! Very happy with our umbrellas. Thank you!”

Helpful Report

Posted 2 years ago

Thank you very much for the lovely review! We're pleased you had a great experience with your account manager, All the best, BB Team

Posted 2 years ago

“Very fast. Very good service and great comms. Thank you”

Helpful Report

Posted 2 years ago

Thank you for the kind review, we're glad you had a fantastic experience with us. Thanks, BB Team

Posted 2 years ago

“Great service Kristian was very helpful from the start, quick delivery and we are happy with the umbrellas.”

Helpful Report

Posted 2 years ago

“The umbrellas are brilliant and the customer service is incredible at Branded Brolly. Thank you to Keenan for all his amazing hard work”

Helpful Report

Posted 2 years ago

“We are very pleased with our company umbrellas. Highly recommended.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for the kind review. We're pleased to hear that you were happy with the products & service provided! Look forward to working together in the future. All the best, BB Team

Posted 2 years ago

“Very helpful, quick in replying to emails, fast delivery & very good quality products.”

Helpful Report

Posted 2 years ago

Hi John, Thank you so much for the review. We appreciate your comments on the products & services provided. Look forward to working with you in future! All the best, BB Team

Posted 2 years ago

“Quality product, prompt service, the package got caught up in customs as it was being shipped from EU. It arrived just about in time, but the customer service was quite good, they followed up and provided visibility all the way through.”

Helpful Report

Posted 2 years ago

Thank you for the kind review. We apologise for the inconvenience due to customs. Sadly, we have no control over this. We're pleased you're happy with the products and service overall. We look forward to working with you on any future orders. All the best, BB Team

Posted 2 years ago

“Great service, good product and better value than the competition. I would happily recommend and will buy from the again”

Helpful Report

Posted 2 years ago

“Keenan was a great help, from start to finish, he made the process seamless, plus the final product looks fantastic. Very competitive price too. Would recommend 👌”

Helpful Report

Posted 2 years ago

“Scott at Branded Brolly was a great help throughout the whole process. We had been let down by a previous supplier who had overpromised but the team at Branded Brolly saved the day and were able to deliver what we wanted and exceed our expectations on the quality of the umbrellas. Whole process was handled really well, looking forward to any future umbrella projects that come our way!”

Helpful Report

Posted 2 years ago

The BB Group is rated 5.0 based on 222 reviews