The BB Group Reviews

Name: The BB Group
Address: Lambourne House, Lambourne Crescent, Cardiff, Lambourne House, Lambourne Crescent, Cardiff, Wales
Rating: 4.97

5.0 Rating 227 Reviews

100 %

of reviewers recommend The BB Group

Company Reviews

Metrics

Info

5.0

Based on 227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03335 671 245

Email:

sales@branded-brolly.co.uk

Location:

Lambourne House, Lambourne Crescent, Cardiff,
Lambourne House, Lambourne Crescent, Cardiff
Wales
CF14 5GL

Write Your review

Tell us how The BB Group made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The BB Group 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication throughout the whole process. Extremely happy with the quality of the product, and delivered ahead of the agreed time. Would highly recommend Branded Brolly!”

Helpful Report

Posted 3 years ago

Thank you for the kind words. It's hugely appreciated. Thank you for choosing Branded Brolly for your custom umbrellas and look forward to working with you in future, All the best, BB Team

Posted 3 years ago

“Extremely happy with the quality of service, support and timely production and arrival of our order. Thank you”

Helpful Report

Posted 3 years ago

Hi Catherine, Fantastic to hear - thank you for the kind review. Look forward to working with you in future, All the best BB Team

Posted 3 years ago

“Keenen was brilliant from start to finish, we are so pleased with our new umbrellas, they look great and are fantastic quality too.”

The BB Group 5 star review on 28th October 2021

Helpful Report

Posted 3 years ago

“We were delighted with the service provided by Branded Brollies from start to finish. They were patient with us and went to a lot of effort to ensure we ended up with the exact product we wanted. The umbrellas are excellent quality and look fantastic. We wouldn't hesitate to order from them again.”

Helpful Report

Posted 3 years ago

“Fantastic customer service - constantly updated on the order and production process. We had express delivery when no one else could deliver within our time frame. We couldn't recommend the Branded Brolly team enough.”

Helpful Report

Posted 3 years ago

“Excellent service and quality”

The BB Group 5 star review on 16th September 2021

Helpful Report

Posted 3 years ago

“Great service and really easy communication. Thanks so much to Keenan who helped me get everything sorted in less than a week! Final quality was great and delivery was even early!”

Helpful Report

Posted 3 years ago

“Great service by Keenan, really took the time to know exactly what I wanted. Tracked delivery, which was reassuring. The final product looks brilliant. Excellent quality. Thank you :)”

The BB Group 5 star review on 2nd September 2021

Helpful Report

Posted 3 years ago

“Incredible service, we needed 100 umbrellas at last minute due to a cancellation from another company not having the umbrella they'd quoted for in stock. We received them within 10 days as promised. Definitely recommend and will be ordering again. Special thank you to Scott for being so patient!”

Helpful Report

Posted 3 years ago

“Really please with the service from branded-brolly! The whole process was amazing from start to finish and just like other reviews mention I will be ordering again for sure”

Helpful Report

Posted 3 years ago

“Had a delivery of 50 golf umbrellas - perfect service, perfect quality and will be ordering again”

Helpful Report

Posted 3 years ago

“Incredible service from start to finish, had an order of 150 umbrellas and they arrived in perfect condition exactly as described 👌 Thanks Branded Brolly”

Helpful Report

Posted 4 years ago

“Where to start with this incredible company. Literally a Bugatti service all the way through. The end product was freakin fantastic – everyone who saw them wanted them and loved them - I have actually had two queries today asking for one "for a friend ...". We had been let down last minute by our usual vendor, who in turn had been let down by his own supplier so it could not be helped, it was all very last minute PLUS the end products had to be shipped to San Francisco and this all took place in the run up to the Christmas and New Year holidays so no pressure ... I had no idea who to use - I did not know this company - in fact they were one of three companies I contacted via the web - the first didn't even respond and the second just didn't seem overly helpful or interested. All were sourced with a quick Google search for branded umbrellas. These guys are smart, fun to work with, incredibly professional and responsive and really know their stuff. I have been thoroughly impressed our interactions, the transparency and advice and the end result which quite frankly was even better than I had hoped. Quality materials, expertly produced, on time, as agreed for a cost that I think is incredibly competitive. I would be absolutely delighted to recommend this company to anyone considering this type of product.”

Helpful Report

Posted 5 years ago

“Really impressed with both the quality of the product and also the quality of the service, especially as we needed the order in a tight timescale and over the Christmas period. Nothing was to much trouble and the brollies were delivered in time, I would definitely recommend and will be returning to purchase future brollies if and when needed”

Helpful Report

Posted 5 years ago

“We are so delighted with not just our umbrellas, but with the whole service from start to finish. Keenan could not have been more helpful and efficient. We will definitely be recommending Branded Brollies to everyone! Thank you!”

The BB Group 5 star review on 13th December 2019

Helpful Report

Posted 5 years ago

“Very friendly efficient service and a good product delivered in good time.”

Helpful Report

Posted 5 years ago

“Excellent service and delivery from Brand Brolly, we asked for speedy turnaround which was very ambitious and they made every effort to meet our deadline. We was always 'in the loop' with the progress to keep us updated and the final product was very high quality and the team was very happy with the new umbrellas!”

Helpful Report

Posted 5 years ago

“Great service, very accurate design and colour matching available. Overall a really easy process and we're delighted with the final products!”

Helpful Report

Posted 5 years ago

“Really happy with everything from start to finish! Customer service, timing and product were all great. I was also pleasantly surprised by the print quality of the logo on the umbrellas. Thanks all - we'll be back when we run out.”

Helpful Report

Posted 5 years ago

“I can not recommend this company enough, their customer service level is above and beyond. The quality of the umbrellas themselves exceeded my expectations, the print quality was fantastic. These were gifts for customers and I have heard nothing but praise about them.”

Helpful Report

Posted 5 years ago

The BB Group is rated 5.0 based on 227 reviews