The BB Group Reviews

Name: The BB Group
Address: Lambourne House, Lambourne Crescent, Cardiff, Lambourne House, Lambourne Crescent, Cardiff, Wales
Rating: 4.97

5.0 Rating 222 Reviews

100 %

of reviewers recommend The BB Group

Company Reviews

Metrics

Info

5.0

Based on 222 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03335 671 245

Email:

sales@branded-brolly.co.uk

Location:

Lambourne House, Lambourne Crescent, Cardiff,
Lambourne House, Lambourne Crescent, Cardiff
Wales
CF14 5GL

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The BB Group 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super quality of umbrella, great consistent customer service, will 100% use again!”

Helpful Report

Posted 2 years ago

Dear Brett,Thank you so much for your fantastic 5-star rating of The BB Group! We sincerely appreciate your kind words and are thrilled to hear that you found our products and customer service top-notch. "Super quality of umbrella, great consistent customer service, will 100% use again!" - We are overjoyed to receive such positive feedback from a valued customer like you! It is our utmost priority to provide exceptional quality products and ensure that our customers receive the best possible service consistently. Your continued support means the world to us, and we look forward to serving you again in the future. If you have any further inquiries or need assistance, please don't hesitate to reach out to us. Many thanks once again, and have a wonderful day!

Posted 5 months ago

“Branded Brolly were quick to respond, super helpful at getting us what we needed, and their communication throughout every step of the process is unmatched! The end item also even exceeded client expectations which is fantastic. Thanks guys!”

Helpful Report

Posted 2 years ago

Thank you so much for your amazing 5-star rating! We really appreciate your kind words and we're thrilled to hear that Branded Brolly was quick to respond and super helpful in meeting your needs. Our team takes pride in providing excellent communication throughout the entire process, and we're glad it stood out to you. Exceeding client expectations is always our top priority, so we're absolutely delighted that the end item went above and beyond your expectations. Thanks again for choosing The BB Group, and we look forward to serving you again in the future!

Posted 5 months ago

“Great communication and cost. The umbrellas look great! Jasmine was very helpful.”

Helpful Report

Posted 2 years ago

Thank you so much for giving The BB Group a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you found our communication and cost to be excellent. The umbrellas certainly do look great, and we're delighted to know that you're happy with your purchase. Jasmine, our team member, is thrilled to hear that she was able to provide you with helpful assistance. We strive to deliver exceptional customer service, and your feedback is incredibly valuable to us. Once again, thank you for choosing The BB Group. We're here to assist you in any way we can, so please don't hesitate to reach out if you need any further assistance.

Posted 5 months ago

“We asked for a quote and mock up for our umbrellas this was a speedy and satisfactory process once we paid for our umbrellas we received them within 2 weeks and the quality and standard of the umbrellas really is impressive! We would definitely use branded brollys again!”

Helpful Report

Posted 2 years ago

Dear Baili,Thank you so much for taking the time to leave us a 5-star rating for The BB Group. We're thrilled to hear that you had a speedy and satisfactory experience when requesting a quote and mock up for your umbrellas. We always strive to provide our customers with prompt and efficient service. We're absolutely delighted to know that you received your umbrellas within just 2 weeks and that you were impressed with their quality and standard. Your satisfaction is our top priority, and it's wonderful to hear that we were able to meet your expectations. Thank you once again for choosing Branded Brollys. We truly value your business and look forward to serving you in the future!

Posted 5 months ago

“Great communication and assistance in the design. Delivery was quick Product supplied is of good quality.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to rate The BB Group with a full five stars! We sincerely appreciate your positive feedback and are thrilled to hear that you experienced great communication and assistance during the design process. We also take pride in our prompt delivery service, and we are glad to know that you received your order in a timely manner. Furthermore, we are pleased that you find the product supplied to be of good quality. Your satisfaction is our top priority, and we are grateful for your support. If you have any further needs or inquiries, please do not hesitate to reach out to our dedicated customer service team. Once again, thank you for choosing The BB Group, and we look forward to serving you again in the future.

Posted 5 months ago

“Jasmine was great at following up with all questions and sending different options over - branded brolly is also very well prices for the quality”

Helpful Report

Posted 2 years ago

Dear Shaziea,Thank you so much for taking the time to rate The BB Group with 5 stars! We greatly appreciate your feedback and are thrilled to hear about your positive experience. We're glad to know that Jasmine was able to provide excellent customer service by promptly following up with your questions and presenting various options. We take pride in offering high-quality products at reasonable prices, so we're delighted that you found our branded brollies to be well-priced for their quality. Once again, thank you for your kind words and for choosing The BB Group. We look forward to serving you again in the future!

Posted 5 months ago

“Happy with their customer service, happy with the items received, happy with the cost and happy with their turnaround. What could I ask for more?”

Helpful Report

Posted 2 years ago

Thank you, Gabriela, for your amazing 5-star rating of The BB Group! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with us. We're delighted that you found our customer service to be excellent, and we're glad that you were satisfied with the items you received. It's fantastic to know that our pricing also met your expectations. We strive to provide swift and efficient service, and we're overjoyed that we could meet your turnaround requirements. Thank you once again for your kind words and for choosing The BB Group. We look forward to serving you again in the future!

Posted 5 months ago

“Very good service from Jasmine - clear and transparent. Overall product is excellent however there are some inconsistencies with the umbrellas. Some are absolutely fine, but some are missing the gold deployment button and others have some loose material dangling down. I'm hoping we could receive some replacements for these.”

Helpful Report

Posted 2 years ago

Hi Charlie,Thank you so much for taking the time to share your feedback about The BB Group. We truly appreciate your kind words and support! We're delighted to hear that our team's dedication to providing exceptional service made your experience a positive one. Ensuring our customers are happy and satisfied is our top priority, and it's gratifying to know that we are succeeding in this regard. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help and ready to go the extra mile to ensure your needs are met. Once again, thank you for your feedback and for choosing The BB Group. We value your business and look forward to serving you in the future! Warm regards, The BB Group Team

Posted 5 months ago

“Very pleased with our new company umbrellas There was a few teething design issues but nothing that wasn't sorted out promptly and we would be happy to use again and order more.”

Helpful Report

Posted 2 years ago

Hi Ashley, Thank you for the kind review. We pride ourselves on resolving any issues and your umbrellas turned out fantastic! Look forward to working with you in future, All the best, BB Team

Posted 2 years ago

“Excellent service from the Branded Brolly team! The quality of the brollies is outstanding, and we are more than pleased! Thank you!”

Helpful Report

Posted 2 years ago

Dear Sadie,Thank you so much for your amazing 5-star rating of The BB Group! We really appreciate your feedback and are thrilled to hear that you are pleased with our service and the outstanding quality of our brollies. Your satisfaction is our top priority, and we are grateful for your support. Once again, thank you for choosing The BB Group. We look forward to serving you again in the future! Best Regards, The Branded Brolly Team

Posted 5 months ago

“Fantastic brollies - production and delivery took longer than anticipated but very happy now that they have arrived.”

Helpful Report

Posted 2 years ago

Dear Kerry, Thank you so much for taking the time to provide us with a 4-star rating for The BB Group. We truly appreciate your feedback and support. We also want to apologize for any inconvenience caused by the longer-than-expected production and delivery process of our fantastic brollies. However, we are thrilled to hear that you are now happy with your order since they have finally arrived. Your satisfaction is our top priority, and we are always striving to improve our services. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for your support and understanding. Best regards, The BB Group

Posted 5 months ago

“Excellent quality, amazing print. Very happy with the purchase”

Helpful Report

Posted 2 years ago

Dear James,Thank you so much for your exceptional 5-star rating of The BB Group! We truly appreciate your kind words and are thrilled that you are satisfied with your purchase. "Excellent quality, amazing print. Very happy with the purchase." It's reviews like yours that motivate us to continue delivering outstanding products and services to our valued customers. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you once again for your support! Best regards, The BB Group

Posted 5 months ago

“Great service with quick production and delivery.”

Helpful Report

Posted 2 years ago

Thank you for the wonderful review, we appreciate it!

Posted 2 years ago

“Very helpful costumer service and great response time! Umbrellas turned out lovely and were delivered ahead of time!”

Helpful Report

Posted 2 years ago

Hi Lisa, Thank you for taking the time to leave us a review. We really appreciate your feedback. All the best, BB Team

Posted 2 years ago

“Kennan from Branded Brollies saved us as a previous supplier let us down, they were able to help and supply my umbrellas under a tight deadline. Calmly and efficiently.”

Helpful Report

Posted 2 years ago

Thank you for the wonderful review, we appreciate the kind words. It was a pleasure to produce and deliver your umbrellas. All the best, BB Team

Posted 2 years ago

“Branded Brolly have been brilliant to work with from the first message, right up to order completion. Kristian and Jasmine always replied quickly and although we initially thought the order might be delivered later than planned, it turned up early and in perfect condition! If you are looking for branded umbrellas, there is simply no better option than Branded Brolly. Thanks again”

Helpful Report

Posted 2 years ago

Hi Drew, Thank you for the kind words. We're always aiming to improve our products and services so feedback like this goes a long way. Look forward to working with you in future & wishing you all the best, BB Team

Posted 2 years ago

“Great umbrellas and great communication. Will be using again, highly recommend.”

Helpful Report

Posted 2 years ago

Hi Reece, Thank you for the review. Much appreciated. Wishing you all the best, BB Team

Posted 2 years ago

“We were extremely happy with the service and product quality Branded Brolly showed us. From the fantastic guidance and flexibility that Kristian provided through the process, to the ease of checking and payment thanks to Jasmine, all the way to prompt delivery and beautiful, sturdy umbrellas. We're already looking forward to working together more in the future!”

Helpful Report

Posted 2 years ago

Dear Fatima,Thank you so much for your 5-star rating of The BB Group! We are thrilled to hear that you were extremely happy with our service and product quality. We truly appreciate your kind words. "We were extremely happy with the service and product quality Branded Brolly showed us. From the fantastic guidance and flexibility that Kristian provided through the process, to the ease of checking and payment thanks to Jasmine, all the way to prompt delivery and beautiful, sturdy umbrellas. We're already looking forward to working together more in the future!" Your feedback means a lot to us, and we are grateful for your support. We can't wait to work with you again in the future!

Posted 5 months ago

“Great quick service, adapted easily to our company logo and colours and very quick delivery. good price.”

Helpful Report

Posted 2 years ago

Dear Natalie,Thank you so much for leaving us a glowing 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a wonderful experience with The BB Group. We are delighted that our team provided you with great quick service and seamlessly adapted to your company logo and colors. Ensuring customer satisfaction is our top priority, and your kind words reaffirm our commitment to delivering excellent service. We understand the importance of timely delivery, and we are glad that we could meet your expectations in that regard. Moreover, it's fantastic to hear that you found our prices reasonable. Thank you again for your support and for choosing The BB Group. We look forward to serving you in the future!

Posted 5 months ago

“We are very pleased with our umbrellas. Branded Brolly were always happy to help and Jasmine was super communicative throughout the whole process. Delivery was on time and we cannot wait to use our umbrellas.”

Helpful Report

Posted 2 years ago

Dear [Reviewer],Thank you so much for your amazing 5-star rating of The BB Group! We are thrilled to hear that you are very pleased with your umbrellas. Branded Brolly takes pride in providing excellent customer service, and we are delighted that Jasmine was super communicative and eager to assist you throughout the entire process. We understand the importance of timely deliveries, and we are glad to hear that your order arrived on time. Now that you have your umbrellas, we hope that you enjoy using them to their fullest potential. Once again, thank you for choosing The BB Group and for sharing your positive experience. Your satisfaction is our utmost priority, and we look forward to serving you again in the future.

Posted 5 months ago

The BB Group is rated 5.0 based on 222 reviews