The BB Group Reviews

Name: The BB Group
Address: Lambourne House, Lambourne Crescent, Cardiff, Lambourne House, Lambourne Crescent, Cardiff, Wales
Rating: 4.97

5.0 Rating 230 Reviews

100 %

of reviewers recommend The BB Group

Company Reviews

Metrics

Info

5.0

Based on 230 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03335 671 245

Email:

sales@branded-brolly.co.uk

Location:

Lambourne House, Lambourne Crescent, Cardiff,
Lambourne House, Lambourne Crescent, Cardiff
Wales
CF14 5GL

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The BB Group 5 star review on 21st March 2025

Sarah (Simply Tudor Tours)

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The BB Group 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

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“Great products, helpful support and good advice. Happy to recommend!”

Helpful Report

Posted 1 year ago

Dear Ted, Thank you so much for your wonderful 5-star rating of The BB Group! We greatly appreciate your kind words and are thrilled to hear that you found our products to be great, our support to be helpful, and our advice to be good. Your recommendation means a lot to us, and we couldn't be happier to have such a satisfied customer like yourself. Should you ever need any further assistance or have any questions, please don't hesitate to reach out to us. We are here to help. Once again, thank you for your generous feedback and for choosing The BB Group. We look forward to serving you again in the future!

Posted 9 months ago

“I am really impressed with my experience with Branded Brolly. The customer service I received was great; the team obviously know their products well and are keen to give suggestions and ideas based on what products I was looking for. Always happy to help and friendly, it makes a big difference! The prices are really competitive and the quality of the products is excellent. Delivery time was good. I am all round impressed and would definitely recommend Branded Brolly.”

Helpful Report

Posted 1 year ago

Dear reviewer, Thank you so much for your glowing 5 star rating of The BB Group. We are thrilled to hear that you had such an impressive experience with Branded Brolly. Our team takes great pride in providing excellent customer service and it's wonderful to know that their knowledge and willingness to assist made a difference for you. We are also pleased to hear that you found our prices competitive and the quality of our products excellent. We strive to offer top-notch products at affordable prices. Thank you for mentioning our fast delivery time as well. We understand the importance of timely shipping and we are glad that we met your expectations. Your recommendation means the world to us. We truly appreciate your support and look forward to serving you again in the future.

Posted 9 months ago

“We have used Branded Brolly for our corporate golf umbrellas and more recently corporate Micro Umbrellas. A great service was given and the turnaround time from approving artwork to delivery was exceptionally fast. The quality is excellent. Branded Brolly will definitely be our supplier of choice and we wouldn't hesitate to recommend them to anybody looking for Branded Umbrellas.”

Helpful Report

Posted 2 years ago

Dear Neil,Thank you so much for your amazing 5-star rating of The BB Group! We appreciate your kind words and are thrilled to hear that you had a great experience with us. We have also had the pleasure of working with Branded Brolly for our corporate golf umbrellas and more recently corporate Micro Umbrellas. Just like you mentioned, we were impressed by the exceptional turnaround time from approving artwork to delivery. The quality of their products is truly excellent. We completely agree that Branded Brolly should be the supplier of choice for anyone looking for branded umbrellas. Based on our own experience, we wouldn't hesitate to recommend them to others. Thank you once again for your positive feedback. We look forward to serving you again in the future!

Posted 9 months ago

“Really good products, great communication throughout the ordering and proofing process.”

Helpful Report

Posted 2 years ago

Thank you so much for your amazing 5-star rating of The BB Group! We truly appreciate your kind words. It's wonderful to hear that you found our products to be really good and that our communication throughout the ordering and proofing process was excellent. We strive to provide top-notch products and exceptional customer service, so your feedback means the world to us. We look forward to serving you again soon!

Posted 9 months ago

“excellent quality and a repeat order for us”

Helpful Report

Posted 2 years ago

Dear Sadie,Thank you so much for taking the time to rate The BB Group with 5 stars. We truly appreciate your feedback and are delighted that you had such a positive experience with us. It's fantastic to hear that you found our service to be of excellent quality and that you are a repeat customer. We value your loyalty and will continuously strive to provide you with exceptional products and services. Once again, thank you for your kind words and for choosing The BB Group. We look forward to serving you again in the future!

Posted 9 months ago

“Great quality and fast delivery!”

Helpful Report

Posted 2 years ago

Dear [Reviewer's Name],Thank you so much for your delightful 5-star rating of The BB Group! We truly appreciate your kind words and positive feedback. It warms our hearts to hear that you found our products to be of great quality and that the delivery speed met your expectations. Ensuring customer satisfaction is our top priority, and we are thrilled to know that we could meet your requirements. Your encouragement motivates us to continue striving for excellence in all aspects of our service. Once again, we extend our sincerest gratitude for your support and for taking the time to share your wonderful experience with us. We look forward to serving you again in the future!

Posted 9 months ago

“The Branded Brolly team was very helpful through the process and the end result of the products we ordered is very good! We are very happy with them.”

Helpful Report

Posted 2 years ago

Thank you so much for your outstanding 5-star rating of The BB Group! We truly appreciate your kind words and are thrilled to hear that The Branded Brolly team was able to assist you throughout the process. We take pride in delivering top-notch products, and we're delighted that you are satisfied with the end result. It's always a pleasure to have happy customers like you. We hope to serve you again in the future!

Posted 9 months ago

“Jasmine was very responsive and extremely helpful with any queries that we had. Quick delivery, great customer service, thank you.”

Helpful Report

Posted 2 years ago

Dear Sarah,Thank you for your outstanding 5-star rating of The BB Group! We truly appreciate your support and are delighted to hear that you had a great experience with us. We are thrilled to hear that Jasmine provided excellent customer service and promptly addressed any queries you had. Her dedication to being responsive and helpful is truly commendable. Moreover, we are happy that our quick delivery service met your expectations. Thank you once again for taking the time to share your positive feedback. We truly appreciate your support, and we look forward to serving you again in the future.

Posted 9 months ago

“Super quality of umbrella, great consistent customer service, will 100% use again!”

Helpful Report

Posted 2 years ago

Dear Brett,Thank you so much for your fantastic 5-star rating of The BB Group! We sincerely appreciate your kind words and are thrilled to hear that you found our products and customer service top-notch. "Super quality of umbrella, great consistent customer service, will 100% use again!" - We are overjoyed to receive such positive feedback from a valued customer like you! It is our utmost priority to provide exceptional quality products and ensure that our customers receive the best possible service consistently. Your continued support means the world to us, and we look forward to serving you again in the future. If you have any further inquiries or need assistance, please don't hesitate to reach out to us. Many thanks once again, and have a wonderful day!

Posted 9 months ago

“Branded Brolly were quick to respond, super helpful at getting us what we needed, and their communication throughout every step of the process is unmatched! The end item also even exceeded client expectations which is fantastic. Thanks guys!”

Helpful Report

Posted 2 years ago

Thank you so much for your amazing 5-star rating! We really appreciate your kind words and we're thrilled to hear that Branded Brolly was quick to respond and super helpful in meeting your needs. Our team takes pride in providing excellent communication throughout the entire process, and we're glad it stood out to you. Exceeding client expectations is always our top priority, so we're absolutely delighted that the end item went above and beyond your expectations. Thanks again for choosing The BB Group, and we look forward to serving you again in the future!

Posted 9 months ago

“Great communication and cost. The umbrellas look great! Jasmine was very helpful.”

Helpful Report

Posted 2 years ago

Thank you so much for giving The BB Group a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you found our communication and cost to be excellent. The umbrellas certainly do look great, and we're delighted to know that you're happy with your purchase. Jasmine, our team member, is thrilled to hear that she was able to provide you with helpful assistance. We strive to deliver exceptional customer service, and your feedback is incredibly valuable to us. Once again, thank you for choosing The BB Group. We're here to assist you in any way we can, so please don't hesitate to reach out if you need any further assistance.

Posted 9 months ago

“We asked for a quote and mock up for our umbrellas this was a speedy and satisfactory process once we paid for our umbrellas we received them within 2 weeks and the quality and standard of the umbrellas really is impressive! We would definitely use branded brollys again!”

Helpful Report

Posted 2 years ago

Dear Baili,Thank you so much for taking the time to leave us a 5-star rating for The BB Group. We're thrilled to hear that you had a speedy and satisfactory experience when requesting a quote and mock up for your umbrellas. We always strive to provide our customers with prompt and efficient service. We're absolutely delighted to know that you received your umbrellas within just 2 weeks and that you were impressed with their quality and standard. Your satisfaction is our top priority, and it's wonderful to hear that we were able to meet your expectations. Thank you once again for choosing Branded Brollys. We truly value your business and look forward to serving you in the future!

Posted 9 months ago

“Great communication and assistance in the design. Delivery was quick Product supplied is of good quality.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to rate The BB Group with a full five stars! We sincerely appreciate your positive feedback and are thrilled to hear that you experienced great communication and assistance during the design process. We also take pride in our prompt delivery service, and we are glad to know that you received your order in a timely manner. Furthermore, we are pleased that you find the product supplied to be of good quality. Your satisfaction is our top priority, and we are grateful for your support. If you have any further needs or inquiries, please do not hesitate to reach out to our dedicated customer service team. Once again, thank you for choosing The BB Group, and we look forward to serving you again in the future.

Posted 9 months ago

“Jasmine was great at following up with all questions and sending different options over - branded brolly is also very well prices for the quality”

Helpful Report

Posted 2 years ago

Dear Shaziea,Thank you so much for taking the time to rate The BB Group with 5 stars! We greatly appreciate your feedback and are thrilled to hear about your positive experience. We're glad to know that Jasmine was able to provide excellent customer service by promptly following up with your questions and presenting various options. We take pride in offering high-quality products at reasonable prices, so we're delighted that you found our branded brollies to be well-priced for their quality. Once again, thank you for your kind words and for choosing The BB Group. We look forward to serving you again in the future!

Posted 9 months ago

“Happy with their customer service, happy with the items received, happy with the cost and happy with their turnaround. What could I ask for more?”

Helpful Report

Posted 2 years ago

Thank you, Gabriela, for your amazing 5-star rating of The BB Group! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with us. We're delighted that you found our customer service to be excellent, and we're glad that you were satisfied with the items you received. It's fantastic to know that our pricing also met your expectations. We strive to provide swift and efficient service, and we're overjoyed that we could meet your turnaround requirements. Thank you once again for your kind words and for choosing The BB Group. We look forward to serving you again in the future!

Posted 9 months ago

“Very good service from Jasmine - clear and transparent. Overall product is excellent however there are some inconsistencies with the umbrellas. Some are absolutely fine, but some are missing the gold deployment button and others have some loose material dangling down. I'm hoping we could receive some replacements for these.”

Helpful Report

Posted 2 years ago

Hi Charlie,Thank you so much for taking the time to share your feedback about The BB Group. We truly appreciate your kind words and support! We're delighted to hear that our team's dedication to providing exceptional service made your experience a positive one. Ensuring our customers are happy and satisfied is our top priority, and it's gratifying to know that we are succeeding in this regard. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help and ready to go the extra mile to ensure your needs are met. Once again, thank you for your feedback and for choosing The BB Group. We value your business and look forward to serving you in the future! Warm regards, The BB Group Team

Posted 9 months ago

“Very pleased with our new company umbrellas There was a few teething design issues but nothing that wasn't sorted out promptly and we would be happy to use again and order more.”

Helpful Report

Posted 2 years ago

Hi Ashley, Thank you for the kind review. We pride ourselves on resolving any issues and your umbrellas turned out fantastic! Look forward to working with you in future, All the best, BB Team

Posted 2 years ago

“Excellent service from the Branded Brolly team! The quality of the brollies is outstanding, and we are more than pleased! Thank you!”

Helpful Report

Posted 2 years ago

Dear Sadie,Thank you so much for your amazing 5-star rating of The BB Group! We really appreciate your feedback and are thrilled to hear that you are pleased with our service and the outstanding quality of our brollies. Your satisfaction is our top priority, and we are grateful for your support. Once again, thank you for choosing The BB Group. We look forward to serving you again in the future! Best Regards, The Branded Brolly Team

Posted 9 months ago

“Fantastic brollies - production and delivery took longer than anticipated but very happy now that they have arrived.”

Helpful Report

Posted 2 years ago

Dear Kerry, Thank you so much for taking the time to provide us with a 4-star rating for The BB Group. We truly appreciate your feedback and support. We also want to apologize for any inconvenience caused by the longer-than-expected production and delivery process of our fantastic brollies. However, we are thrilled to hear that you are now happy with your order since they have finally arrived. Your satisfaction is our top priority, and we are always striving to improve our services. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for your support and understanding. Best regards, The BB Group

Posted 9 months ago

“Excellent quality, amazing print. Very happy with the purchase”

Helpful Report

Posted 2 years ago

Dear James,Thank you so much for your exceptional 5-star rating of The BB Group! We truly appreciate your kind words and are thrilled that you are satisfied with your purchase. "Excellent quality, amazing print. Very happy with the purchase." It's reviews like yours that motivate us to continue delivering outstanding products and services to our valued customers. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you once again for your support! Best regards, The BB Group

Posted 9 months ago

The BB Group is rated 5.0 based on 230 reviews