The BB Group Reviews

Name: The BB Group
Address: Lambourne House, Lambourne Crescent, Cardiff, Lambourne House, Lambourne Crescent, Cardiff, Wales
Rating: 4.97

5.0 Rating 227 Reviews

100 %

of reviewers recommend The BB Group

Company Reviews

Metrics

Info

5.0

Based on 227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03335 671 245

Email:

sales@branded-brolly.co.uk

Location:

Lambourne House, Lambourne Crescent, Cardiff,
Lambourne House, Lambourne Crescent, Cardiff
Wales
CF14 5GL

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The BB Group 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Keenan was helpful and quick to respond, answering questions, giving quote and altering etc. When we decided to go ahead with our order, Audrey was helpful keeping us in the loop with the production. was advised delivery would be 14th Dec but arrived on 8th Dec. Really good customer service and support, very happy with the service and would recommend.”

Helpful Report

Posted 1 year ago

Thank you so much, Lisa, for your 5 star rating of The BB Group! We're glad to hear that Keenan was helpful and quick to respond and that Audrey was fantastic, keeping you in the loop with production! Even better, you received your order earlier than anticipated! We're thrilled that you had such a great experience, and we appreciate your recommendation.

Posted 1 year ago

“All team members have been great to talk to, sent samples out, really competitive pricing and have kept us informed the whole way, sending pictures of the umbrellas as they have been in production. Amazing service, can't fault them. Definitely would recommend. Big shout out to Keenan and Audrey who have been amazing.”

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Posted 1 year ago

Cheers for the fab review, Caitlin! Delighted you enjoyed our service, prices, and production pics. Big shout-out to Keenan and Audrey for being absolute legends. Thanks for the recommendation, and we look forward to delivering your full order.

Posted 1 year ago

“Delighted with the umbrellas. Great service by Branded Brolly from start to finish. Very quick on calls and emails and all my questions answered by friendly staff. The attention to detail getting our company logo and colour correct was spot on. told 4-6 weeks for delivery and arrived just in time for the rainy season. Kingsman clients seem very happy and would highly recommend and will use again.”

The BB Group 5 star review on 5th December 2023

Helpful Report

Posted 1 year ago

Dear Fabio, Thank you so much for your wonderful 5-star rating! We truly appreciate your support and are thrilled to hear that you are delighted with the umbrellas. At Branded Brolly, we always strive to provide exceptional service from start to finish, and we're glad to hear that our team was quick to respond to your calls and emails, answering all your questions. We take great pride in our attention to detail, especially when it comes to getting your company logo and color just right. We're also delighted to hear that your order arrived just in time for the rainy season, as promised. We're glad that your Kingsman clients are happy with the umbrellas, and we sincerely appreciate your recommendation. Thank you once again for choosing Branded Brolly, and we look forward to serving you again in the future!

Posted 7 months ago

“Very happy with our umberellas, amazing quality. Great service by Branded Brolly from start to finish. Very responsive to calls/emails and all my questions. Friendly staff. Great attention to detail getting our colours correct. Delivered on time as promised for our event. Highly recommend and will definitely use again.”

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Posted 1 year ago

Thank you so much for the 5 star review Debordah! we are so pleased you loved the quality and service from us here at Branded Brolly. We look forward to dealing with you again in the future :)

Posted 7 months ago

“Brilliant service and product - love our branded Brolly's and they will certainly be appreciated by our customers! Special thanks to Keenan and Kristian.”

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Posted 1 year ago

Thank you so much for the 5 star rating Declan! We are so pleased to hear that you are satisfied with the service and product of The BB Group. We are sure your customers will love their branded Brolly's!

Posted 1 year ago

“Fantastic product, we are really happy with how our umbrellas turned out. Kristian was so helpful in getting the product just as we wanted it.”

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Posted 1 year ago

Thank you so much for your five-star review of The BB Group! We are so pleased that you are happy with the product - it was great working with you to make sure your umbrellas were perfect! We are grateful for your support of our business.

Posted 1 year ago

“Very co-operative staff at Branded Brolly. There was a hiccough over my account payment but swiftly sorted by Jordan. Seemless ordering process. I eagerly await the product.”

Helpful Report

Posted 1 year ago

Thank you so much, Andrew, for your amazing 5-star rating of The BB Group! We are delighted to hear that you had a great experience with our very cooperative staff, and we especially appreciate that Jordan was able to help you resolve any headaches you encountered with your account payment. We are so pleased that the ordering process was seamless for you, and we hope you enjoy the product you are eagerly awaiting. Thank you again for your kind words!

Posted 1 year ago

“Keenan was very helpful throughout the process and really facilitated a quick turnaround. Competitive pricing, the brollies arrived on time and we are very pleased with them.”

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Posted 1 year ago

Thank you so much for the positive review, Alice. We are very pleased to have received a 5 star rating for The BB Group. We are glad you are pleased with the brollies.

Posted 1 year ago

“Great communication, excellent product, good price and quick delivery. Would highly recommend”

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Posted 1 year ago

Thank you so much for your positive 5 star rating! We really appreciate it. It's so nice to hear that you loved our great communication, excellent product, good price and quick delivery. We are really pleased that you would highly recommend us. Thank you again!

Posted 1 year ago

“As a school we have been really happy not only with product itself, but the service we received. Communication was quick, polite and nothing was too much trouble. The delivery was received on time, and was even given a courtesy call to ensure everything was ok.”

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Posted 1 year ago

Thank you so much for your glowing 5-star review of Branded Brolly. We truly appreciate your kind words, and we look forward to doing business with you again in the future.

Posted 1 year ago

“Jordan and the team at Branded Brolly went above and beyond, accommodating last minute requests, proposing the best products and solutions available in the time and following up with regular exceptional customer service. The products themselves have been praised by all who saw, including at the highest senior stakeholder level. Very highly recommended.”

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Posted 1 year ago

Thank you so much for your kind words and 5 star rating of Branded Brolly! We're so glad to hear that you have been so pleased with our products and customer service. It's a pleasure to be able to go above and beyond to accommodate last minute requests and provide the best solutions available. Thank you for your continued support!

Posted 1 year ago

“Fantastic service, quick and easy process with a friendly team! Loved our promotional pens!”

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Posted 1 year ago

Thank you so much Emma for your 5 star rating of Branded Brolly! We're so happy to hear that you enjoyed our fantastic service, quick and easy process with a friendly team! We're glad that you loved your promotional pens - it's always great to hear positive feedback from our customers. Thanks again for your wonderful review!

Posted 1 year ago

“Happy with the products and the service provided”

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Posted 1 year ago

Thank you, Lavinia, for the great 5 star rating for Branded Brolly! We are delighted that you are happy with both the products and the service provided.

Posted 1 year ago

“Fantastic service and friendly staff. Products were delivered early despite the tight deadlines given. Communication was clear and expectations were met. Will definitely be using their services again in the future.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Branded Brolly, Pedro! We're glad to hear that you enjoyed our fantastic service and friendly staff, as well as the fact that we were able to deliver the products early despite the tight deadlines given. We strive to provide clear communication and to exceed expectations — we're glad that we achieved this! We look forward to working with you again in the future.

Posted 1 year ago

“Great customer service from start to finish! Fab range at affordable prices. The umbrellas arrived and we were so happy! The quality of the umbrellas and printing is top quality and we will but again!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Branded Brolly - we really appreciate the positive feedback! We are so glad that the umbrellas arrived and that you were satisfied with both the quality and printing of them. We strive to provide great customer service and offer affordable prices on a wide range of umbrellas, and we are very happy to know that you will be purchasing from us again! Thank you for your support.

Posted 1 year ago

“We're repeat customers with Branded Brolly. The quality of the product is fantastic and the printing is always perfect. Keenan is always very helpful and accommodating, making the ordering process easy and efficient.”

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Posted 1 year ago

Thank you for your kind 5 star rating of Branded Brolly! We are so glad to hear that you are repeat customers of ours and that the product quality and printing is always perfect. We are also glad to hear that you find the ordering process easy and efficient due to the help of Keenan. We truly appreciate your support and your kind words.

Posted 1 year ago

“Quick responses, very helpful and we love our customised umbrellas for our building!”

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Posted 1 year ago

Thank you, Fleur, for your 5 star rating of Branded Brolly. We are delighted that you are pleased with the quick responses, very helpful staff and, of course, your customised umbrellas for the building. We appreciate your kind words and look forward to serving you in the future.

Posted 1 year ago

“Branded Brolly has been a delight to buy from, the team that was involved are all extremally helpful, friendly and went above and beyond to meet our needs. we will defiantly be ordering again as the final product is beyond our expectations.”

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Posted 1 year ago

Thank you for your 5 star rating, RK! We are incredibly pleased to hear that Branded Brolly has been a delight to buy from and that our team exceeded your expectations. We appreciate your kind words and look forward to helping you again in the future.

Posted 1 year ago

“The Team at Branded Brolly were absolutely fantastic! They were quick to respond and friendly and made every effort to make sure our delivery arrived on time (which it did!) even with very little notice. But most importantly, everyone loves the umbrellas. 10/10!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Branded Brolly! We appreciate your kind words and are glad that the delivery arrived on time and with such little notice.

Posted 1 year ago

“Service was fast, really friendly and helpful communication. Would absolutely order again and recommend their services”

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Posted 1 year ago

Thanks so much for the wonderful review, Lauren! Pleasure working with you

Posted 1 year ago

The BB Group is rated 5.0 based on 227 reviews