The BB Group Reviews

Name: The BB Group
Address: Lambourne House, Lambourne Crescent, Cardiff, Lambourne House, Lambourne Crescent, Cardiff, Wales
Rating: 4.97

5.0 Rating 222 Reviews

100 %

of reviewers recommend The BB Group

Company Reviews

Metrics

Info

5.0

Based on 222 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03335 671 245

Email:

sales@branded-brolly.co.uk

Location:

Lambourne House, Lambourne Crescent, Cardiff,
Lambourne House, Lambourne Crescent, Cardiff
Wales
CF14 5GL

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The BB Group 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic product, we are really happy with how our umbrellas turned out. Kristian was so helpful in getting the product just as we wanted it.”

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Posted 1 year ago

Thank you so much for your five-star review of The BB Group! We are so pleased that you are happy with the product - it was great working with you to make sure your umbrellas were perfect! We are grateful for your support of our business.

Posted 1 year ago

“Very co-operative staff at Branded Brolly. There was a hiccough over my account payment but swiftly sorted by Jordan. Seemless ordering process. I eagerly await the product.”

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Posted 1 year ago

Thank you so much, Andrew, for your amazing 5-star rating of The BB Group! We are delighted to hear that you had a great experience with our very cooperative staff, and we especially appreciate that Jordan was able to help you resolve any headaches you encountered with your account payment. We are so pleased that the ordering process was seamless for you, and we hope you enjoy the product you are eagerly awaiting. Thank you again for your kind words!

Posted 1 year ago

“Keenan was very helpful throughout the process and really facilitated a quick turnaround. Competitive pricing, the brollies arrived on time and we are very pleased with them.”

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Posted 1 year ago

Thank you so much for the positive review, Alice. We are very pleased to have received a 5 star rating for The BB Group. We are glad you are pleased with the brollies.

Posted 1 year ago

“Great communication, excellent product, good price and quick delivery. Would highly recommend”

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Posted 1 year ago

Thank you so much for your positive 5 star rating! We really appreciate it. It's so nice to hear that you loved our great communication, excellent product, good price and quick delivery. We are really pleased that you would highly recommend us. Thank you again!

Posted 1 year ago

“As a school we have been really happy not only with product itself, but the service we received. Communication was quick, polite and nothing was too much trouble. The delivery was received on time, and was even given a courtesy call to ensure everything was ok.”

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Posted 1 year ago

Thank you so much for your glowing 5-star review of Branded Brolly. We truly appreciate your kind words, and we look forward to doing business with you again in the future.

Posted 1 year ago

“Jordan and the team at Branded Brolly went above and beyond, accommodating last minute requests, proposing the best products and solutions available in the time and following up with regular exceptional customer service. The products themselves have been praised by all who saw, including at the highest senior stakeholder level. Very highly recommended.”

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Posted 1 year ago

Thank you so much for your kind words and 5 star rating of Branded Brolly! We're so glad to hear that you have been so pleased with our products and customer service. It's a pleasure to be able to go above and beyond to accommodate last minute requests and provide the best solutions available. Thank you for your continued support!

Posted 1 year ago

“Fantastic service, quick and easy process with a friendly team! Loved our promotional pens!”

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Posted 1 year ago

Thank you so much Emma for your 5 star rating of Branded Brolly! We're so happy to hear that you enjoyed our fantastic service, quick and easy process with a friendly team! We're glad that you loved your promotional pens - it's always great to hear positive feedback from our customers. Thanks again for your wonderful review!

Posted 1 year ago

“Happy with the products and the service provided”

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Posted 1 year ago

Thank you, Lavinia, for the great 5 star rating for Branded Brolly! We are delighted that you are happy with both the products and the service provided.

Posted 1 year ago

“Fantastic service and friendly staff. Products were delivered early despite the tight deadlines given. Communication was clear and expectations were met. Will definitely be using their services again in the future.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Branded Brolly, Pedro! We're glad to hear that you enjoyed our fantastic service and friendly staff, as well as the fact that we were able to deliver the products early despite the tight deadlines given. We strive to provide clear communication and to exceed expectations — we're glad that we achieved this! We look forward to working with you again in the future.

Posted 1 year ago

“Great customer service from start to finish! Fab range at affordable prices. The umbrellas arrived and we were so happy! The quality of the umbrellas and printing is top quality and we will but again!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Branded Brolly - we really appreciate the positive feedback! We are so glad that the umbrellas arrived and that you were satisfied with both the quality and printing of them. We strive to provide great customer service and offer affordable prices on a wide range of umbrellas, and we are very happy to know that you will be purchasing from us again! Thank you for your support.

Posted 1 year ago

“We're repeat customers with Branded Brolly. The quality of the product is fantastic and the printing is always perfect. Keenan is always very helpful and accommodating, making the ordering process easy and efficient.”

Helpful Report

Posted 1 year ago

Thank you for your kind 5 star rating of Branded Brolly! We are so glad to hear that you are repeat customers of ours and that the product quality and printing is always perfect. We are also glad to hear that you find the ordering process easy and efficient due to the help of Keenan. We truly appreciate your support and your kind words.

Posted 1 year ago

“Quick responses, very helpful and we love our customised umbrellas for our building!”

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Posted 1 year ago

Thank you, Fleur, for your 5 star rating of Branded Brolly. We are delighted that you are pleased with the quick responses, very helpful staff and, of course, your customised umbrellas for the building. We appreciate your kind words and look forward to serving you in the future.

Posted 1 year ago

“Branded Brolly has been a delight to buy from, the team that was involved are all extremally helpful, friendly and went above and beyond to meet our needs. we will defiantly be ordering again as the final product is beyond our expectations.”

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Posted 1 year ago

Thank you for your 5 star rating, RK! We are incredibly pleased to hear that Branded Brolly has been a delight to buy from and that our team exceeded your expectations. We appreciate your kind words and look forward to helping you again in the future.

Posted 1 year ago

“The Team at Branded Brolly were absolutely fantastic! They were quick to respond and friendly and made every effort to make sure our delivery arrived on time (which it did!) even with very little notice. But most importantly, everyone loves the umbrellas. 10/10!”

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Posted 1 year ago

Thank you so much for your 5 star rating of Branded Brolly! We appreciate your kind words and are glad that the delivery arrived on time and with such little notice.

Posted 1 year ago

“Service was fast, really friendly and helpful communication. Would absolutely order again and recommend their services”

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Posted 1 year ago

Thanks so much for the wonderful review, Lauren! Pleasure working with you

Posted 1 year ago

“Excellent service from Jordan and the rest of the team. I ordered 25 umbrellas for my local football team, and the staff at Branded Brolly continuously kept me up to date. They created the design and checked with me throughout to get my thoughts. Fantastic service and fantastic quality, really happy with the umbrellas.”

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Posted 1 year ago

Thank you so much for your very kind 5 star rating. We are glad to hear you experienced excellent service from Jordan and the rest of the team. Thank you!

Posted 1 year ago

“Brilliant service and excellent quality branded umbrellas! Will be using again.”

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Posted 1 year ago

Thank you Katie for giving us a 5 star rating for Branded Brolly! We are delighted that you are happy with the brilliant service and excellent quality branded umbrellas that we provide. We look forward to seeing you again soon!

Posted 1 year ago

“Jordan was great and the product was exactly what we wanted. Thank you!”

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Posted 1 year ago

Thank you Nina, we really appreciate your feedback and we are so glad to hear Jordan was able to get you exactly what you wanted :)

Posted 1 year ago

“This is my third time using Branded Brolly and I haven't been disappointed. From the customer service, right down to the products they always deliver!”

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Posted 1 year ago

Thank you for your kind words, Liam! We are thrilled to hear that you have been pleased with the level of service from Branded Brolly on not just one occasion! We look forward to seeing you again soon in the hopes of providing you with a rewarding experience.

Posted 1 year ago

“Jordan and the team at branded brolly provided excellent customer service from start to finish! Super happy with the products delivered and the help we received in creating them.”

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Posted 1 year ago

Thank you so much, Albie, for your 5-star review! We're so glad to hear that you had such a positive experience with Jordan and the team at Branded Brolly. We pride ourselves on providing excellent customer service and we're happy to hear that the products delivered met (or exceeded!) your expectations! Thanks again for your review.

Posted 1 year ago

The BB Group is rated 5.0 based on 222 reviews