The BB Group Reviews

Name: The BB Group
Address: Lambourne House, Lambourne Crescent, Cardiff, Lambourne House, Lambourne Crescent, Cardiff, Wales
Rating: 4.97

5.0 Rating 227 Reviews

100 %

of reviewers recommend The BB Group

Company Reviews

Metrics

Info

5.0

Based on 227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03335 671 245

Email:

sales@branded-brolly.co.uk

Location:

Lambourne House, Lambourne Crescent, Cardiff,
Lambourne House, Lambourne Crescent, Cardiff
Wales
CF14 5GL

Write Your review

Tell us how The BB Group made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The BB Group 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with at sales side and good quality products arrived timely”

Helpful Report

Posted 4 months ago

Thank you for the wonderful 5-star review! We're thrilled to hear that you found our sales process easy and that your products arrived on time and met your expectations. At The BB Group, we take pride in delivering quality items and a seamless experience. Your satisfaction is our top priority, and we truly appreciate your feedback. We look forward to serving you again soon!

Posted 3 months ago

“Great product. The team were always on hand for a prompt development of the brolly.”

Helpful Report

Posted 4 months ago

Thank you for the fantastic 5-star review! We’re thrilled to hear that you’re satisfied with the product and that our team was able to assist you promptly throughout the development process. At The BB Group, we pride ourselves on our commitment to great service, and it’s wonderful to know that we met your expectations. We appreciate your support and look forward to serving you again soon!

Posted 3 months ago

“Not only the design looks great, but the umbrellas quality and material are beautiful and feel very resistant. During the design process, I felt they care about the result and understood the concept, double-checking on important matters but without delaying the process with repetitive details discussions.”

Helpful Report

Posted 4 months ago

Thank you so much for the fantastic 5-star review, Jesus! We're thrilled to hear that you not only loved the design of the umbrellas but also appreciated the quality and durability. It's great to know that our team was able to understand your vision while ensuring a smooth design process. Your feedback on our attention to detail without causing delays is truly valued. We strive to balance efficiency with thoroughness, and it’s wonderful to hear that you felt cared for throughout the experience. We appreciate your kind words and look forward to collaborating with you again in the future!

Posted 3 months ago

“Great service especially with our short timescales, excellent quality. Would definitely recommend.”

Helpful Report

Posted 4 months ago

“Great product and great communication. Thanks”

Helpful Report

Posted 5 months ago

“Very happy with the umbrellas ! We recently placed a bulk order for personalized umbrellas with our company logo, and everyone was thrilled with them! The compliments kept coming, highlighting the quality and design of the umbrellas. Luxury umbrellas both a practical choice and a stylish statement piece, providing not only a refined appearance but also durability. Totally recommend!”

Helpful Report

Posted 5 months ago

“Great and fast customer service, reasonable price and quick delivery. We amended our design a few times and the team really helped to get this done and show us accurately what the finished product would be before we committed to doing our large order. Really happy and will definitely come back in the future.”

Helpful Report

Posted 5 months ago

“Superb service! Jordan responded quickly to our quote request, taking the time to understand out requirements and offering his expertise. Our products were delivered on time and at a competitive price. Can't fault them.”

Helpful Report

Posted 5 months ago

“Very professional and happy with the overall result.”

Helpful Report

Posted 5 months ago

“Lovely and friendly staff. Great communication throughout entire process.”

Helpful Report

Posted 5 months ago

“Lovely and friendly staff, great communication throughout entire process.”

Helpful Report

Posted 5 months ago

Thank you so much for your amazing 5-star rating of The BB Group! We truly appreciate your kind words and are delighted to know that you found our staff lovely and friendly. Providing excellent communication is our top priority, and we're thrilled that we exceeded your expectations throughout the entire process. Your positive feedback means a lot to us, and it encourages us to continue delivering top-notch service to all our valued customers. Should you need any assistance in the future, please don't hesitate to reach out to us. Once again, thank you for your wonderful review. We look forward to serving you again soon!

Posted 5 months ago

“Jordan and the team were a great help with my very last minute order and ensured I got everything on time for our event! Thank you.”

Helpful Report

Posted 6 months ago

Dear Daniella,Thank you so much for giving a 5-star rating! We truly appreciate your positive feedback and are thrilled to hear that Jordan and the team were able to assist you with your last-minute order and ensure that everything was delivered on time for your event. Your satisfaction is our top priority, and we are glad that we could meet your expectations. Thank you again for choosing Branded Brolly, and we look forward to serving you in the future! Kind regards,

Posted 6 months ago

“Jordan and the team were great at coming to our rescue for our big event here at Beaulieu, home of the National Motor Museum. We needed 25 branded brollies, fast. They were nice and efficient and keep me informed every step of the way with calls and emails. We are very pleased with our brollies! Thank you Branded Brolly!”

Helpful Report

Posted 6 months ago

Dear Bridget,Thank you so much for giving a 5-star rating! We are thrilled to hear that you had a great experience with us. Here at Branded Brolly, we strive to provide exceptional service, and we are delighted that Jordan and the team were able to come to your rescue for your big event at Beaulieu. We understand the importance of quick and efficient service, and we are thrilled to hear that we met your expectations. Keeping our clients informed every step of the way is a top priority for us, and we are glad to hear that our calls and emails helped to keep you updated. We are overjoyed that you are pleased with your branded brollies too! Once again, thank you for choosing Branded Brolly and for your kind words. We truly appreciate your support. Best regards,

Posted 6 months ago

“Customer service was perfect! very clear and helpful throughout the whole process.”

Helpful Report

Posted 7 months ago

Dear George,Thank you so much for your 5-star rating! We truly appreciate your support and feedback. It's great to hear that you found our customer service to be perfect! We strive to provide clear and helpful assistance throughout the entire process, and we're glad it made a positive impact on your experience with The BB Group. Once again, we appreciate your kind words and hope to serve you again in the future.

Posted 7 months ago

“Jordan and team are brilliant, we've used them several times now and they produce amazing quality items as well as being incredibly helpful, they'll bend over backwards to make what you want work. Thank you team, you're amazing!”

Helpful Report

Posted 7 months ago

Dear Leila,Thank you so much for your fantastic 5-star rating of The BB Group! We greatly appreciate your kind words and feedback. We are thrilled to hear that you have found Jordan and our team to be brilliant and that you have chosen to work with us numerous times. It is wonderful to know that we have been able to consistently deliver amazing quality items for you. Moreover, we are delighted to be described as incredibly helpful and willing to go the extra mile to make your vision come to life. Making our customers happy is always our top priority, and it is great to know that our efforts have been appreciated. Once again, thank you for choosing The BB Group and for your kind words. We truly appreciate your support and we look forward to assisting you again in the future. With sincere gratitude, The BB Group Team

Posted 7 months ago

“Looks great and was designed and delivered in good time”

Helpful Report

Posted 7 months ago

Dear Frankie,Thank you so much for the fantastic 5-star rating and review of The BB Group! We greatly appreciate your support and are thrilled to hear that you are satisfied with our services. It's wonderful to know that you found our work impressive, and we're glad that the design of [specific item/project] met your expectations. Delivering on time is a top priority for us, and we're delighted to hear that it was the case for you. Once again, thank you for your kind words and for choosing The BB Group. We look forward to serving you again in the future!

Posted 7 months ago

“Easy ordering process, quick delivery and quality product! Thanks all at Branded Brolly - highly recommended.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to leave us a 5-star rating! We are thrilled to hear that you had an enjoyable experience with The BB Group. Easy ordering process, quick delivery, and quality products are the core pillars of our business, and we are delighted that we were able to meet your expectations. We deeply appreciate your kind words and recommendation. Once again, thank you for choosing Branded Brolly. We truly value your support and look forward to serving you again in the future!

Posted 7 months ago

“Great customer service and communication. Excellent quality, we are really pleased with our umbrellas!”

Helpful Report

Posted 7 months ago

Thank you so much for your amazing 5-star review of The BB Group! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company. Great customer service and communication are our top priorities, so it's wonderful to know that we met your expectations in that regard. We take pride in delivering excellent quality products, and we're delighted that you are really pleased with your umbrellas. Thank you once again for choosing The BB Group, and we look forward to serving you again in the future!

Posted 7 months ago

“Really happy with the customer service and the process being super easy from start to finish. Issue with courier damaging the box/product, but Branded Brolly were happy to resolve super quick. Thank you :)”

Helpful Report

Posted 8 months ago

Dear Lauren,Thank you so much for giving The BB Group a 5-star rating! We are thrilled to hear that you had a great experience with our customer service and found the entire process easy from start to finish. We are sorry to hear about the issue with the courier damaging the box and product, but we are glad that we were able to resolve it quickly for you. Ensuring your satisfaction is always our priority, and we appreciate your patience and understanding. Once again, thank you for choosing The BB Group. We truly value your support and look forward to serving you in the future.

Posted 7 months ago

“very easy company to order from - clear precise instructions and great communication”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to give us a fantastic 5-star rating! We truly appreciate your support and it means a lot to us. We are thrilled to hear that you found The BB Group to be a very easy company to order from. Providing clear and precise instructions, along with great communication, is our top priority. It's wonderful to know that we are meeting your expectations in these areas. Once again, thank you for your kind words and for choosing The BB Group. We look forward to serving you again in the future!

Posted 7 months ago

The BB Group is rated 5.0 based on 227 reviews